Customer Reviews for Summerlin Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Summerlin Self Storage LLC

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Robert D. on

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Location refused to check in truck and wanted me to take it elsewhere. Threatened it would remain as missing even though I tried but couldn’t find the new location. I would get rid of this location, he will cost you business!

Donovan Y. on

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First of all be upfront with the customer, don't tell me you have the truck at the pick up location and then email me the following day telling me i have to pick it up at another location.Also the check engine light was on when I started the truck. The only bright spot was that the representative was very knowledgeable and courteous.

JUAN M. on

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JUAN M. on

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THANKS AGAIN

JUAN M. on

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THANKS AGAIN BRETT

JUAN M. on

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Thanks again Brett

JUAN M. on

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Thanks again Brett excellent service

JUAN M. on

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Thanks again Brett & Steve great customer service

JUAN M. on

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Brett has always been very pleasant to deal with thank you

Thomas M. on

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The worst experience I have ever had in my 71 years

GERALD C. on

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SHERYL M. on

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Chad Y. on

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Nothing

JUAN M. on

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Steve W. on

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Your web site could use some help.

Michael S. on

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JUAN M. on

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JUAN M. on

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JUAN M. on

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RICHARD L. on

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JUAN M. on

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MICHELLE M. on

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Valerie W. on

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Truck was loaded and ready to go. Owner was very helpful. Would definitely use again!

JUAN M. on

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Thanks again Brett

JUAN M. on

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always a pleasure

John A. on

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dasha L. on

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The gentleman that helped me was very helpful and pleasant.

JUAN M. on

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Thanks again Brett great service fast and friendly

edward F. on

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JUAN M. on

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Elizabeth R. on

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David D. on

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Brett was awesome in going over the use of the van Awesome place Will rent again

JUAN M. on

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Thanks

Allison G. on

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Jennifer G. on

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This was my best experience with U-haul to date, and I've been renting from you for over 20 years. The equipment was clean and in great condition, the people at Summerlin Self Storage were very helpful, and our move went really well. Thank you!

JUAN M. on

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JUAN M. on

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VERN H. on

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JUAN M. on

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Great service as always thanks again !!!

Timothy G. on

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Philip D. on

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The .79 per mile charge is way too high.

Gus P. on

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I reserve the truck I rent in a different city from original city, the new location was almost 30 minutes from the one a choose, and you guys change the pick up time too, when you have a moving schedule you don't expect the the rental company will change it for you just to make money, since I didn't have too many option I ended up with this, I just learned to get your own stuff, I can recommend the location but not the company, by the way when I pick up the truck there was a big bumping noise, I assume that the truck was well check.

JUAN M. on

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Thanks again

JUAN M. on

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GREAT EXPERIENCE AS ALWAYS

JUAN M. on

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AS ALWAYS GREAT SERVICE FROM THEM BOYS AT SUMMERLIN SELF STORAGE

JUAN M. on

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EXCELLENT SERVICE FROM BRETT AND NOEL AT SUMMERLIN SELF STORAGE. WOULD DEFINITELY RECOMMEND THEM .

Mark C. on

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Both of the gentlemen that assisted me were courteous and helpful. They made my moving experience easier. Thank you!

Elard Y. on

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The service was great! Staff super friendly and the rates were very fair. Highly recommend this place.

Richard S. on

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JUAN M. on

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nothing to improve

JUAN M. on

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I'm beginning to think this truck is mine as many times I have rented it.. Great truck

JUAN M. on

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always a pleasure

JUAN M. on

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I will always rent my trucks from Brett & Noel

JUAN M. on

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Fast and professional every time thanks again U-HAUL

Ian G. on

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Nothing. Staff very professional and friendly :)

JUAN M. on

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Always great people to work with

elaine T. on

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All went well.

ANDY D. on

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ROBERT D. on

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The Gentleman was very Professional and Super Nice, and Welcomed us to Ft Myers,God Bless Him.

JANE N. on

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JOE D. on

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veronica C. on

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none - nice folks - fair price - good equipment

Randy B. on

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JIM S. on

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Have the windshield cleaned on the inside and have front suspension checked out...something is loose or broken.

ANNIE S. on

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The owner was very nice and helpful for my drop off.

Jennifer D. on

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ADRIANA S. on

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GEORGE A. on

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Clean vans periodically inside and out. Especially windows.

Lawrence M. on

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Very friendly and genuinely nice people!! Great to work with on this rental. I will definitely use them again!!

shawn C. on

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William J. B. on

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CAROL R. on

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maintain the condition of the u-haul trucks. poorly maintained.

Bob C. on

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JOHN H. on

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This location is OUTSTANDING! He worked with me to meet my needs in spite of short notice and has an EXCELLENT personality and knack for "Customer Service"!

ben G. on

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Jennifer C. on

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The customer service was excellent. Very friendly, fast and professional!! The best Uhaul location I have ever used.

JOHN P. on

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RONALD L. on

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They could not get lights to work on tow dolly, so these fools told me to just sign the contract, pull off their lot & call roadside assistance, because it's "just wire & light bulbs & any idiot can fix that"; so obviously they just wanted my $$$. I did (which makes me the bigger fool) because I didn't have time to do anything else, & 4 hours later after, roadside assistance told me to drive it illegally & unsafely without lights to a service center, it was fixed. Ruined my day & start of trip. Can't imagine using U-Haul again.

robert F. on

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JOHN E F. on

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this is the only place I rent from

Hanspeter A. on

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nikki W. on

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No improvements needed here. Very helpful, friendly, cheerful, informative, I would use them again.

JOHN E F. on

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It's simple. I don't rent a truck from anywhere else.

Larry B. on

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William B. on

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FAYE C. on

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fast friendly service as always

KATHLEEN L. on

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ray S. on

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The attendant at the Ft Myers location was outstanding. Excellent customer service.

PENNY H. on

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RACHEL R. on

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sharon W. on

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Henry W. on

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Very friendly and prompt. No issues with order and online check in.

KATHY H. on

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DAVID K. on

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out of the way . took way to long complete the rental transaction, (30 minutes).location assigned by UHaul,,surely there must have been a location closer than 20 miles away from move site with a 14ft truck . facility left their personal hand truck in the rental truck, we went out of our way to return it , all without any real consideration for our effort. Also, suspect that this storage facility made personal use of the truck without logging to rental, because he took $20 off the price to make up for the fuel level being below 1/4th tank (as it was probably checked in with 1/4 tank) also truck had been smoked in and the cab not cleaned out prior to our rental.

Sheryl P. on

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Very helpful and very thorough. :)

master marine M. on

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ALBERT H. on

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thank you

JOHN P. on

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BRETT B. on

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Extremly clean and friendly location..friendly personal

anthony S. on

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