Customer Service was above and beyond. Very Excellent Customer ExperienceTina G.
Customer Reviews for Summit Heated Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were some computer issues that made it take a lot longer than it should haveRobin T.
The location is not the issue. Its the return process. I scheduled for pickup and drop off at same location. When I went to drop off the same night I learned that even though my emailed agreement stated no drop off location and the online agreement stated that the drop off location was preferred and optional I still needed to drop the vehicle 15 miles from where I picked it up and 10 miles from where I moved to. To add insult to injury, I put well over 7/8 fuel in the tank and they still billed me for being under. I have used Uhaul for every move I have ever made in my 30 years as a it contractor moving state to state. I can honestly say I will never use Uhaul for anything ever again. No propane refill, hitch addition, self storage or even packing equipment. I would rather pay a premium price for services if it means not stressing out over issues that could easily be remediated with flexibility, good customer service and actual availability of staff.Damian Y.