Customer did not leave a comment.MICHAEL B.
Customer Reviews for Summit Peak Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a very efficient processTeddy D.
Customer did not leave a comment.JOYCE M.
Customer did not leave a comment.Cory B.
Customer did not leave a comment.Darla L.
Horrible, confusing location with two areas. Both with uhaul signs. But, in teeny tiny print at one location tells you that uhaul rental is at the OTHER location across the street. Teeny, tiny drop off area that is ridiculous for mobile returns.Somsri F.
Customer did not leave a comment.dominique N.
Able to explain mileage vs gas usage I drove 8 miles one way and 16 miles round trip and got charged 48 miles round tripBUSTER G.
Great, friendly service...JAMES M.
Customer did not leave a comment.Sheena T.
You could not leave us stranded on the side of the road for hours.Robert K.
Customer did not leave a comment.Mary B.
It was nice and helpful and respectful I was treated very well and I will always remember that service I got. God blessDOROTHY D.
Customer did not leave a comment.georgia H.
Customer did not leave a comment.JACINTA F.
Friendly staffBuster G.
The good: The return process at this location was 100% smooth and the lady at the counter was very friendly. The bad: Truck cab was dirty - CIGARETTE ASHES, trash and literal dirt. I asked for no extra equipment because I didn't need it and didn't want it taking up space in the truck or sliding around in the truck. There was a HUGE appliance dolly and a regular hand dolly in the truck. These were not secured. I made the reservation in the afternoon, and the location closed at 6. I realized I was going to be late, so I called the location and they converted the reservation to a 24/7 pickup so I could get it after hours. I ended up not getting there until about 7:30. I logged into the app, expecting to be able to start my 24/7 pick up. Nope. I called U-Haul and pressed the option for assistance with 24/7 issues, expecting that to be the fastest route to assistance. Thankfully the person dropping me off was willing to wait. While I was waiting for assistance on my phone, my ride called in and selected the regular option for existing reservations. That call got answered first!!!! It took a bit of time, but they were able to get the reservation updated. Turns out the reservation expired because I didn't pick it up at the original 5:45 pick up time. When the reservation was converted, the pick up not was not changed. This all took about 40 minutes to get fixed and it was cold and dark. I'm grateful that my ride stayed with me. And the first call to the 24/7 assistance was STILL on hold when I finally got checked in and drove away in my dirty, smelly truck.Terri A.
Need to have an attendant that can help hook up trailer to vehicle. No one on site who could help meGary D.
Sign said open at 10am. It was 1045 and the door was locked and no one was answering the phone.Grace A.
Customer did not leave a comment.Robert C.
THEY ALWAYS HAVE GOOD SERVICE .Dennis R.
Customer did not leave a comment.Krystal L.
Keep Shennell happy she went above and beyond to take care of all our needs while we were their we seen her take care of other customers and again she went above and beyond with a smile the whole time.John J.
Customer did not leave a comment.Linda G.
Stop charging customer for things they dont owe.JAMES R.
Rented a 15' truck and was charged for 20' truck. Told me they would be open for return and wasn't had to call U-Haul took over hour made late for appointment horrible service.Jeremy B.
Customer did not leave a comment.Tonya H.
the lady was rude, and eating, and the dolly wasnt even in the truck, i had to ask for it, and the gas showed more than what was in the truck, i didnt want to mess with her againsherry G.
I Goggled U-Hail return sites near me. When I arrived at the first location, it did not exist. I googled a second location and drove 3 miles to that location. Upon arriving there, the sign in the window said open yet the door was locked and no one was inside. I googled a third location and called them to be sure they were open. I drove an extra 5 miles to that site to return the truck. By this time I had incurred additional mileage (and associated overage charges) that I would not have had if I had driven directly to that third side to start with. Very disappointing to say the least! I will be using someone else in the future.RICHARD L.
Customer did not leave a comment.Loana C.
Customer did not leave a comment.jessica C.
I reserved a truck via mobile for self pickup at 7am at the summit location. I did everything right. When I got there, there was no key in the box, truck was not ready and I thought my day was ruined. I planned my entire day around starting early. Well following the instructions on the app, it directed to another agent , whose name I forgot. Thia guy completely made my day. He apologized for the issue. He directed towards another location to pick up another truck, he reimbursed me for quite a few things, and he was very nice. The best part is that he completely turned a horrible day into a very good day. So I cannot rate this location accurately. But this guy should get 10 stars! Now the problem at hand is clearly the communication between the app and the uhaul dealers. That needs to be fixed. But yes, I wanna say his name was ERIC? Anyways, thanks man. I cant thank you enough. You deserve a raise !Frazel J.
Customer did not leave a comment.Roshan G.
Customer did not leave a comment.WILLIE RAY B.
Nothing comes to mind.Guy H.
Customer did not leave a comment.Latrina B.
Customer did not leave a comment.Ellen G.
Customer did not leave a comment.Terri K.
Everything was all rightKENNETH L.
Location was difficult to access. No room to maneuver vehicles with trailers. No one in the office even though we arrived during normal business hours.Jerry H.
I was upset with the customer service department that reserved this location. I ask her specifically for a furniture dolly. The customer service rep ensured me that the location had one. When I got there the onsite employee stated that they did not. Without that dolly made my move extremely difficult. Please trained your customer service department to verify with the locations that they equipment is available. This will avoid fustration from the customer and the store location employee's.frederick E.
Customer did not leave a comment.Mary S.
No improvement comments, just appreated the office clerk very helpful and very courteous.Cynthia H.
Everything was great. Customer service was amazing. The truck was clean and drove great. Thank you U-Haul, you helped my move go smoothly.Devine B.
All is good.William P.
Customer did not leave a comment.LYNVAL JAMES II D.
Customer did not leave a comment.Ceyon G.
My gas gauge was recorded wrong and U-Haul wanted to charge me $45 for gas and which I reported it before I left they said they would fix it they never didMaria K.
Customer did not leave a comment.Renaldo H.
Customer did not leave a comment.landon S.
Customer did not leave a comment.ELIZABETH M.
The dropoff location was closed, but the key box was easy to find.Tiffany P.
Great reception from the personal, overall I enjoyed using your company for my personal moving needs. Thank you. God BlessArthur P.
Was charged over 209 dollars from OKC to Berryville Arkansas. I asked to return it on the 24. 4 days of rental. Was charged another 91 dollars the day it was turned in.. totaly wrong. Not happy at all.kenneth A.
Customer did not leave a comment.Rosemarie B.
I was originally told when I pick the trailer up in North Carolina that I had 5 days 2 make it to my destination and turn the trailer in and if I turned it in early I would receive a refund. The guy at this location acted like he didn't know what I was talking about so apparently they don't communicate between each other. I also had to wait about 20 minutes at the counter by the guy was talking on the phone helping another customer and was basically just ignored. I can understand being short-staffed but it just seemed very rude that I wasn't even acknowledged until he had hung up the phone made another phone call finish that phone call and then type some stuff in on the computer for about 5 minutes. The equipment was good and the price was decent but not really sure I would use Uhaul again after thisRussell J.
I feel that i was charged over and i wouldn't rent from Uhaul again worst experience i spoke with a representative and he assured me that i would receive 83 dollars back on my debit card i haven't received anythingLatrice W.
Customer did not leave a comment.Travis W.
Customer did not leave a comment.Shayla C.
At no fault to Summit Self Storage or U-Haul, a prior customer did not return the keys to the truck left at this location so this did delay the day we needed the truck. However, Patricia at Summit Self Storage was AMAZING!!! She contacted the closest U-Haul store on 29th and had everything ready to go first thing the following day. I highly recommend going to the U-Haul store located on 29th in Midwest City and ask for Don, he provides excellent customer service and will get you taken care of immediately, very helpful and kind! Even with the delay, we were very happy with our overall experience!Connie W.
Never had done a rental this way. Love the process. Hope you keep it.VINCE LARAY V.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.Hank F.
Customer did not leave a comment.Victoria B.
Customer did not leave a comment.Debbie S.
the staff was very helpful and it was a painless and comforting experience. They created a very pleasant transition and I was vey satisfied.Judy F.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Anthony R.