Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Online check-in process was klunky and it would have been helpful to know in advance that I would need to prove who I was upon arrival. I don’t carry my passport or a lease agreement with me and I had to let my two contacts know on short notice to expect a call from Uhaul.
Amy Mitchell
Rating:
3.0
Customer did not leave a comment.
Jason Strecker
Rating:
4.0
It was just time consuming going thru process online for pickup It was confusing Then I got help thru some one I called for live chat with uhaul and I got walked thru very well at that time. Key box is so low to ground it’s hard to get numbers straight and see them that low But now I know the process for next time. Thank u. It was great location and great truck
Kathy Martin
Rating:
5.0
Customer did not leave a comment.
MATTHEW CIECORKA
Rating:
5.0
5 star business
GREG STOUT
|
Overall Experience
Rating:
3.0
The uhaul web site has a hard time getting location to do mobile drop off. This has happened twice.
MATTHEW CIECORKA
Rating:
5.0
Customer did not leave a comment.
Marianne Hansen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carl Schott
Rating:
2.0
Truck wasnt clean when picked up
Ruby Bibbee
Rating:
5.0
Pleasantly surprised at how clean everything was when we moved out. Very friendly staff and easy to work with on both move in and move out
Kathy Housley
|
Overall Experience
Rating:
5.0
Great facility and great management. If I have storage needs again I would definitely use Summit.
Daniel Douglas
|
Overall Experience
Rating:
5.0
Best service and storage facility in Shelbyville Kentucky!
Elaine Boer
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Desiree Harris
Rating:
3.0
The Uhaul wasn't clean. In fact, there was a customer gas receipt from July 2020. Also, the retrieve process was horrible. It took over 30mins to get it. We had to call customer service and asked them to extend the time and they were unable. It took 3 phones for the retrieve vehicle process to work. We are tech smart so that wasn't the issue. Overall, will not rent from this location again.
Camille Smith
Rating:
1.0
There was no one at the location for two days in a row. There was animal hair all inside the truck.
Mark Bryer
Rating:
5.0
Customer did not leave a comment.
Darryl Dickinson
Rating:
5.0
Customer did not leave a comment.
Darryl Dickinson
Rating:
1.0
I checked in online and it gave me a truck assignment then it said awaiting approval. After about 20 minutes I saw my vehicle that was assigned to me driving off with someone else in it I was on the phone with customer service. So I went back online got assigned another truck it took about an hour to finally get my vehicle. Then the mileage was wrong so a customer service person said the field manager was going to call me. It never happened. When I returned it I had to put the wrong mileage in in order for it to except my return so I emailed the customer service rep. It was a very bad rental experience!
Timothy Andersen
Rating:
4.0
I WAS ON HOLD FOR 37 MIN. THAT IS WHAT TOOK SO LONG.
stewart shirley
Rating:
5.0
Customer did not leave a comment.
Norma Bullock
Rating:
4.0
Nice employee and quick service
Kathryn Greenwell
Rating:
5.0
Customer did not leave a comment.
Wesley Cooksey
Rating:
1.0
Serious disagreement at pickup. Regional mgr contacted, no help. Never go there again under any circumstances.
Gary Martin
Rating:
3.0
Customer did not leave a comment.
daniel stehlin jr.
Rating:
1.0
N/A
Eric Hart
Rating:
5.0
Customer did not leave a comment.
martha bruner
Rating:
5.0
Customer did not leave a comment.
Mark Bailey
Rating:
5.0
Improve the mileage of the truck. I went 53 miles, used $20 worth of gas. Truck was a pig, slowed down to 35 mph climbing hills, empty.
Herbert Meyer
Rating:
4.0
Well maintained, staff very helpful and accommodating.
KAY HURLEY
|
Overall Experience
Rating:
4.0
My needs changed and I only needed a 5x10 unit but non were available.
Charles C Brown Jr
|
Reservation
Rating:
3.0
Our belongings we soaked. I guess there was a leak and everything got wet
Brandy Hiter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kevin jobe
Rating:
5.0
The experience itself was excellent but I had rented a dolly and there was not one on the truck. I had to go to a separate location to pick that up
Jason Redd
Rating:
5.0
Customer did not leave a comment.
David Schindler
Rating:
2.0
Units have severe condensation, cause water damage and mold. The rodent population is crazy. Units are all opened to each other in front so mice and bugs travel. No secure gate, left open all the time
CATHY MILLER
|
Overall Experience
Rating:
5.0
Great experience! Very convenient!
CASEY WORKMAN
|
Overall Experience
Rating:
5.0
The staff were excellent and provided top notch customer service.
GARY SLONE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Waggener
Rating:
5.0
It took quite a bit to confirm my photo. Almost 20 minutes. If that was quicker it would be nice. I lost almost half an hour off of my rental time due to picking up my truck.
I ended up being ~20 minutes late because of that, a woman who wouldn't let us out at kroger gas station, and tons of construction on the interstate but it didn't bill me for an extra day so that's really nice and I appreciate that greatly!
KENNETH CLARK
Rating:
5.0
The pick up went smooth as well as the drop off.
The yard was clean and easily accessible.
APRIL RICHARDSON
Rating:
5.0
Customer did not leave a comment.
kimberly allgeier
Rating:
3.0
The self service app was down, and we had to call the gentleman on call. He was amazing and deserves a raise.
HOLLY WILSON
Rating:
5.0
Excellent experience
JAVIER CARRENO
Rating:
5.0
Customer did not leave a comment.
Alan Wade
Rating:
3.0
I was sent out with a dirty vehicle and checked it in the way I got it. No one seemed to care that the truck seems to have out lived it self.
roscoe kendall
Rating:
1.0
Truck I had reserved was unavailable. The pick up location was changed. Dolly and pads I had reserved were unavailable. Truck was not clean.
Kenneth Eggen
Rating:
4.0
Customer did not leave a comment.
Ann Plude
Rating:
5.0
Customer did not leave a comment.
Richard Henderson
Rating:
5.0
Poor Clay is a trooper! I probably ruined his Friday night with my phone calls because I could not get the website to work correctly. He was super friendly and had amazing customer service! Will be coming back next time!
Jen Spencer
Rating:
5.0
Customer did not leave a comment.
mark may
Rating:
4.0
Customer did not leave a comment.
walter fuhs
Rating:
5.0
The review below was a break down in the 24/7 rental program. Clay and Samantha at Summit Storage Center have always and continue to go above and beyond for customers. The issues with the 24/7 program are being fixed to avoid further issues.
Tate McMahan
Rating:
1.0
Terrible experience. Allowed me to reserve an appliance dolly that was not available. Huge inconvenience to me as a consumer. Person at location was no help, U Haul transportation was no help. Huge fail on customer service. Would not recommend U Haul 24/7 to anyone and will not do any business with Summit in the future for any reason.
Rodney Laswell
Rating:
5.0
Customer did not leave a comment.
Tim Belcher
Rating:
5.0
Summitt storage center was awesome! Great customer service and wonderful location.
MARISA MOTLEY
Rating:
5.0
Customer did not leave a comment.
Donnie Childress
Rating:
5.0
Excellent customer service!
Donald Parr
Rating:
4.0
Customer did not leave a comment.
Kevin Sweasy
Rating:
5.0
Customer did not leave a comment.
MONICA ABBOTT
Rating:
5.0
Very professional.
Shannon Donavan
Rating:
5.0
Customer did not leave a comment.
raymond miller
Rating:
3.0
Customer did not leave a comment.
georgre ROBINSON
Rating:
5.0
Customer did not leave a comment.
Teri McLaren
Rating:
4.0
Customer did not leave a comment.
Vernon Foster
Rating:
4.0
Equipment performed well-Everything was as advertised
jerry edwards
Rating:
5.0
Customer did not leave a comment.
Carolyn Miller
Rating:
5.0
Customer did not leave a comment.
Cheri Doney
Rating:
5.0
Customer did not leave a comment.
Steve Farris
Rating:
5.0
Customer did not leave a comment.
Tonia Royster
Rating:
5.0
Customer did not leave a comment.
Tia Sheppard
Rating:
5.0
Could not have gone any smoother.
Great experience!
Hugh ERNSTBERGER
Rating:
4.0
Only thing I would suggest is the lighting was better for returns after dark
Ray NELSON
Rating:
5.0
excellent costumer service on both ends
KEVIN MORRIS
Rating:
5.0
This has been my best experience yet with renting U-Haul equipment. I received excellent service and Clay was very helpful. I will recommend him and contact him for future rental needs. Thank you, Jim
JAMES NIEMAN
Rating:
5.0
nothing everything was great and Clay has been great to work with thank you
HELEN SHUCK
Rating:
5.0
Clean and well maintained; however, the A/C did not work on a rather hot day.
Mark Elmore
Rating:
1.0
Two tires from the unit had to be replaced after a blow out. The maintenance on these trailers is pathetic. The winches were rusted. I will seriously have second thoughts about doing business with Uhaul again.
RONALD KINLAW
Rating:
4.0
Customer did not leave a comment.
CATHY ANDERSON
Rating:
5.0
Excellent service! Fast and easy rental. Will definitely rent here again!
SUSAN HILL
Rating:
5.0
the person I interfaced with was very friendly and professional. also helpful
give him a raise
steven elmquist
Rating:
5.0
Customer did not leave a comment.
SCOTT GOODMAN
Rating:
4.0
I was very pleased with the location and the individual that I dealt with. He was very pleasant and very respectful.( I would us UHAL again ).
Roger Wilhoit
Rating:
5.0
Prior customer failed to clean inside cab, but truck had just come in.
ED YOUNT
Rating:
5.0
Customer did not leave a comment.
GEORGE WILSON
Rating:
5.0
I was a little bit upset that I had to go to Shelbyville to get a truck
Jason Jones
Rating:
4.0
A lot of area to get around and its clean
BRETT POTTS
Rating:
5.0
Customer did not leave a comment.
CLIFF ROBEY
Rating:
5.0
Customer did not leave a comment.
DIANNE CAVAZOS
Rating:
5.0
Excellent customer service very nice and truck was in excellent condition
LISA RICHARDS
Rating:
5.0
Customer did not leave a comment.
HELEN SHUCK
Rating:
5.0
Customer did not leave a comment.
zachary upton
Rating:
4.0
Customer did not leave a comment.
KEN WATERS
Rating:
5.0
Everything was great and Clay was great to work with.
KAREN JEFFRIES
Rating:
5.0
Customer did not leave a comment.
KEN PETTIBONE
Rating:
5.0
Customer did not leave a comment.
Justin Porlier
Rating:
5.0
Customer did not leave a comment.
David Wheeler
Rating:
5.0
No hassle or issues. Very professional and courteous.
CHARLES GERMANY
Rating:
4.0
I lost about two hours of truck time because the uhaul center in Eminence, Ky (where I made my reservation) did not open. I will not recommend the Hidden Treasure location. Summit Storage was great but about 10 miles away.
GENNY REIGLE
Rating:
5.0
Nothing. This is the 2nd time we have rented from this location. Both time we were very pleased. Equipment was perfect & his customer service was great!! I would highly recommend to anyone. Wonderful experience.
keith raisor
Rating:
5.0
Customer did not leave a comment.
DONALD YOUNG
Rating:
5.0
Nothing excellence service rep
MICHAEL ESGRO
Rating:
3.0
Customer did not leave a comment.
CHRIS COTTONGIM
Rating:
4.0
Customer did not leave a comment.
KATHY RANARD
Rating:
5.0
Customer did not leave a comment.
MICHAEL LUTTRELL
Rating:
5.0
Service was quick, friendly, and professional. Perfect
Greg Kreitzer
Rating:
5.0
Loved the truck! Easy to drive.
PETER MANUOLA
Rating:
5.0
Great after hour Drop off location. Very convenient and well lit.
CHUCK JOHNSON
Rating:
4.0
Customer did not leave a comment.
Rod Shreve
Rating:
3.0
Summit Storage provided good service...UHaul however
did not! I first made a reservation for Saturday and was sent a confirmation but was called on Friday and told my reservation would not be honored. I then had to scramble to try to find a truck and was unable to find one until the following Wednesday afternoon and even then could not pick it up until 2:00. This was most inconvenient as I had already make arrangements for manual help, had to cancel that and make other arrangements which meant people had to leave work early, some couldn't come at all, etc., and I was unable to vacate the property I was moving from on time, etc. And then,to top it all...For a $39.95 rental rate I received a bill for $152.60 in addition to putting $75.00 in gas in the truck. I find your advertising for a $39.95 truck that end up costing $227.60 to be outrageous and borders on false advertising. I not only will NEVER use UHaul again, but I am a Real Estate Broker and am asked constantly by folks moving who I would recommend for help...have always stated UHaul, but after my own experience I will never again and will in fact tell them my experience! The people at Summit were not to blame in any way and were kind and professional.
Kerrilin Bruther
Rating:
5.0
Great experience! Since we just had our rental for 30 hours , we were told that we had to rent for 3 days. Will there be a refund for the day not used?