Customer Reviews for Sun Copies
(U-Haul Neighborhood Dealer)

1,099 reviews

4019 N Illinois St Ste 100   Swansea, IL 62226

(618) 234-4980

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 7/9/2022 - 7/10/2022: Closed

Services at this Location:

Contact Us

(618) 234-4980

4019 N Illinois St Ste 100
Swansea, IL 62226

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 7/9/2022 - 7/10/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
1.0

Have pre and post trip inspections of unit.

Jamario C. 
Rating:
5.0

I was a little confused about filling gas to quarter tank but other than that nice experience.

John T. 
Rating:
1.0

Customer did not leave a comment.

Lisa J. 
Rating:
5.0

Customer did not leave a comment.

allie T. 
Rating:
5.0

Customer did not leave a comment.

LARRY F. 
Rating:
4.0

Customer did not leave a comment.

WYNEE H. 
Rating:
4.0

Tire pressure was low in the vehicle.

AUSTIN C. 
Rating:
5.0

The front end alignment was off on the vehicle. The vehicle was difficult to drive and unsafe. The front tires were bald.

Karl M. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR F. 
Rating:
5.0

Customer did not leave a comment.

TELESA F. 
Rating:
5.0

Customer did not leave a comment.

PIERRE C. 
Rating:
5.0

Customer did not leave a comment.

AMIE J. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
1.0

Very rude manger! Will not return.

VICTORIA J. 
Rating:
1.0

The person who works there is unprofessional and simple mind!

JESSIE M. 
Rating:
4.0

That location needs more training in the customer service arena.

Roland A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
4.0

change your website program to make it simpler to rent a vehicle.

JOSEPH S. 
Rating:
5.0

Mr. Ravi was so polite, courteous, respectful, and professional. I pray he continues to provide excellent service!

Wardell B. 
Rating:
3.0

Customer did not leave a comment.

STANLEY D. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

There was trash in the vehicle when i took possession of it. Service was quick, professional and friendly though. Only "negative", so to speak, was the trash that i assume a previous customer had left.

BRAD H. 
Rating:
2.0

I asked for a one way truck from Belleville, Illinois to Carbondale, Illinois and was told that was what I would get. When i arrived at Sun Copier in Swansea, Illinois at 9:00 am on October 30, 2021 I was told that I had to have the truck back by 4:00 pm that day and that it wasn't a one way truck. Due to the time it took to load the truck make the trip, unload the truck and get it back I wasn't able to return the truck until almost 6:00 pm and then I was charged another $124.00 maybe a bit more because I didn't have time to put gas in the truck which it didn't need since I was returning it with more than it had when I picked it up.

Mary Jo P. 
Rating:
5.0

I had a great experience but I paid for a dolly and there was no folly in the truck.

Briana J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
1.0

Truck ran bad... charged me for 100 miles for a 10mile move.. Rude!

TIFFANY J. 
Rating:
5.0

Sanitize trucks steering wheel and door handles.

DARREN S. 
Rating:
4.0

Customer did not leave a comment.

MISTY G. 
Rating:
1.0

This place try to charge me for gas that I replaced I took a picture for proof that I filled up the gas tank but when I got there they tried to tell me I didn't and wasn't trying give me my money back I would never go back‼️‼️‼️‼️‼️

LATRICIA R. 
Rating:
5.0

Customer did not leave a comment.

MARGARET M. 
Rating:
3.0

Customer did not leave a comment.

Angelene A. 
Rating:
5.0

Customer did not leave a comment.

tina K. 
Rating:
5.0

Customer did not leave a comment.

TRACY J. 
Rating:
1.0

Customer did not leave a comment.

Rosalind G. 
Rating:
5.0

Explain up front the estimated bill vs actual charge a little better.

Gloria C. 
Rating:
1.0

The truck had an infestation of roaches and the owner said thats not his job and but took a can of raid to spray. ITS AN INFESTATION i had to wash it out, lay down plastic , spray and cover all my furniture with plastic😡👎🏾

Katurah B. 
Rating:
5.0

Call in ask for Shanta because made sure everything got done in a timely manner. Love her job. Keep up the good work. Will use your service again.

KALIDAH J. 
Rating:
5.0

Customer did not leave a comment.

CHAD K. 
Rating:
2.0

I ordered the U-Haul online using UHaul.com. I had to pick up weight room fitness equipment in Mascoutah and was trying to pay less for gas by picking up at this location. Online, it said I could pick it up at Sun Copies and it said I could drop it off in East Alton, near the high school in which we brought the fitness equipment. Well, the manager at Sun Copies said that I had to return this UHaul to his store and could not leave it at the UHaul place in East Alton. Had I known this ahead of time, I would have simply rented the UHaul from the place in East Alton. So, he refused to allow me to have the UHaul if I did not agree to return it to his store. What was I supposed to do? Was I supposed to say no and now I have to drive all the way back to another location to get a UHaul that I needed then? This is very poor and for UHaul.com to allow me to sign up for the UHaul drop off at East Alton when not really allowed to is very poor. I am very upset as I had to drive the UHaul all the way back to Swansea after unloading it. A round trip of over an hour out of my way.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

MARTINA C. 
Rating:
4.0

Customer did not leave a comment.

DALE D. 
Rating:
4.0

Customer did not leave a comment.

WAYMAN T. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

JOYR R. 
Rating:
1.0

The lady was great we like her but I got a voicemail from the man threatening to report the truck stolen not even 24hrs later I rented around 6pm Wednesday this dude left threatening messages before noon Thursday we moved things overnight so yeah we were sleeping the next morning (Duuhhh)

LAMARIUS B. 
Rating:
5.0

Customer did not leave a comment.

BARBARA S. 
Rating:
4.0

Customer did not leave a comment.

SHERRY W. 
Rating:
5.0

Excellent, thanks so much!

Peter M. 
Rating:
3.0

Customer did not leave a comment.

Sarah P. 
Rating:
3.0

The woman that works at this location is amazing the guys was okay but seemed a little unhelpful for the most part. They sent a bad U-Haul. To his defense he was helpful on helping me save money but somehow the main issue I had with them got resolved. So I will be using them again.

TERRY M. 
Rating:
5.0

Customer did not leave a comment.

VICKIE C. 
Rating:
3.0

The instore management could be a little more friendlier and a little more person oriented towards the customers

PATRICIA F. 
Rating:
5.0

Customer did not leave a comment.

TYRON A. 
Rating:
1.0

I barely drove the truck I had and they took my whole deposits talking about I ran over the miles and only made 2 runs that wasn't fair apart

JOSH R. 
Rating:
1.0

The male owner was so mean and rude I came from out of state back home had uhaul storage and movers from uhaul website first off uhaul storage and truck contacted me and said I couldn't get my truck from who I originally picked that's ok but then no units available for the storage reserved I found someone else myself for a golden deal then the location for u haul was so rude trying to overcharge me more than was needed and or quoted I've not gotten many uhauls over the years but they have never had a pending charge they held my card account information and charged it when I came back that's cool beans but I did end up with $1.17 credit the guy was trying to get the truck back in 5 hours when I'm allowed 24 hours who the heck does he think he is placing that much pressure on someone trying to relocate stressful enough as it is; also says set the emergency brake when you return the truck it wasn't set when I received the truck I set it though and it really needs vacuuming in the driver area; lastly the movers scheduled through uhaul never showed up my 65 year old mother and I took two days to move everything out of my house and in the storage bruises all over our bodies stiff body in excruciating pain I was to be back to work Saturday with a Friday move I had to pay uhaul money for an extra day for the truck and miss 200 dollars for work Saturday 200 dollars Sunday while uhaul gets an extra day of money and the money for the movers is on hold pending on my account is holding my money so a total loss for me and finding my own storage this was the most horrible experience in life yet I shouldn't be responsible for the second day because your movers didn't show if they aren't legit they shouldn't populate on your site

Lavetrice M. 
Rating:
3.0

Air bag light was on, front end out of alignment and sloppy steering.

Charles W. 
Rating:
4.0

Fast and friendly service. Parking lot a bit tight to B/U truck and manage trailer.

Raymond W. 
Rating:
3.0

Customer did not leave a comment.

CASSANDRA M. 
Rating:
5.0

Came to town in 2005. Have rented site's trucks for all types of hauling. Staff always friendly, and have twice got me critical truck on short notice.

JOHN O. 
Rating:
5.0

You're great!

AJAH C. 
Rating:
5.0

Customer did not leave a comment.

MACKENNA Y. 
Rating:
5.0

Customer did not leave a comment.

EUTESSA B. 
Rating:
5.0

If you're going to have routine maintenance on your website, don't let people set up appointments to pick up their vehicles via the website at those times. I spent a half hour trying to pick up my van today, and both your website and your app said tbe site was down for routine maintenance. I checked in the night before, prior to my appointment, went through the entire process on the app, and then went through it again on the website, just to be hit with the maintenance message. I am still livid that I lost a half hour of my schedule trying to just pick up my van.

Kristina W. 
Rating:
4.0

Unfortunately I got the truck stuck in some mud and I called a tow truck to get it out. I had the insurance on the truck but I didn't know if that would've covered the tow. Outside of that good experience.

JUAN V. 
Rating:
5.0

Customer did not leave a comment.

MARILEE B. 
Rating:
5.0

I've been renting from this company for 4 years and it's always been a pleasant experience!! Honest people and professional!!! They've always let me pick up The night prior to my pick up date and if I'm a couple mins late bringing it back I contact them prior to and they've never had a problem with it!!

lashanda W. 
Rating:
5.0

Very good customer service.

Austin M. 
Rating:
5.0

Customer did not leave a comment.

SHEVELL F. 
Rating:
5.0

Great customer service! The van had steering issues. It pulled to the left and while on the highway, it drifted to the left and right. It probably needs a front end alignment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

ERICA R. 
Rating:
5.0

Customer did not leave a comment.

GHASSANIBRAHIM R. 
Rating:
5.0

None

WYNN W. 
Rating:
1.0

Truck was dirty upon pick up and during pick up and drop off I waited unnecessary extended time due to the person working was on personal calls.

Mauri L. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
3.0

Customer did not leave a comment.

KELVIS P. 
Rating:
3.0

The truck I was issued had very loose/sloppy steering. There was about 20 to 30 degrees of play before the wheels reacted. It maid it difficult to smoothly maintain a straight path and reliably steer the truck especially in city traffic. I only had a short local move so I managed with it, but I would hav hesitated to take it on a longer trip.

Michael M. 
Rating:
1.0

Reserved an appliance dolly. Was not available at pickup. No apology was offered. Had to go to Grand Rental Station to rent a appliance dolly. Will not rent from that location or from U-haul again when there are other options.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
3.0

The truck I was assigned was bigger than the one I reserved. That did complicate getting it in to the places I needed to park to load and unload. It would have been nice to know about this before I arrived for the pickup. I supposedly had a confirmed reservation.

Michael M. 
Rating:
5.0

I had an effortless rental experience!

THAD B. 
Rating:
3.0

Nice trailer

Gary A. 
Rating:
4.0

Customer did not leave a comment.

estella M. 
Rating:
2.0

My order was incorrect, tried telling me I had to have it returned in 23 hrs instead of agreement I had made w April which was before 9 am on Sunday. Truck had crap in back from previous renters. Headlights barely lit up the road. Charged me twice, boxes were not available for what requested.

KARI K. 
Rating:
5.0

Customer did not leave a comment.

Rashaud P. 
Rating:
4.0

Customer did not leave a comment.

carolyn R. 
Rating:
5.0

Nothing I was satisfied overall, an how professional he done business

MONA B. 
Rating:
3.0

Not open on Sunday so had to pick up the truck on Saturday and returned within 24 hours and was still charged for 2 days. The gentleman at the counter told me the wrong truck so it took me 30 mins trying to figure out that the key he gave me was to the wrong truck.

PHILIP E. 
Rating:
5.0

Great customer service.

PATRICIA D. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Need to have regular 2 wheelers available not just appliance 2 wheelers Pretty nice location soooo much better than the one I started to go with. It was awful!!

HERBERT M. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

vondria J. 
Rating:
5.0

Customer did not leave a comment.

CONNIE K. 
Rating:
1.0

Vehicle was not very well maintained. Operators at this location tried to insist that I sign an acceptance of vehicle condition without walking around the vehicle. There were more damage stickers on the outside then there was intact vinyl wrap on the box portion of the truck. A large chunk of metal was missing from the front passenger side of the box. Without informing us about the issue, the ignition tumbler sticks almost every single time, almost leaving us stranded. They claimed that the gas tank was 'FULL' when it was parked facing down a significant slope it read barely in F. Drove less than 20 miles and to fill it up took 5 gallons! Will never trust or use this location again.

JASON M. 
Rating:
3.0

Replace the truck. First abs light is on shouldn't even have been rented like that. The the steering wheel at 4 o clock when driving straight. The exhaust is leaking and causing poor fuel economy too. I've got alot of uhauls in my day that was the worst truck I've ever been in from u haul.

DANIEL H. 
Rating:
4.0

L

Debbie F. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
No reviews have been submitted for this location.

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