Always friendly and great customer service at my local Ace Hardware
STEVE M
Customer Reviews for Sunbury Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app isn’t working too smoothly yet but the young men at the counter at both pickup and drop off were kind, helpful, knowledgeable and respectful.
Prudence DEveryone was awesome and very helpful.
MICHELL Deasy and fast pickup - truck had nail in tire and ball joints are going bad but other than that the move went without a hiccup
Chris LNo suggestions
Michael SGood.
Joseph HYou're mobile check did not work at all. Location would not stop spinning and then when trying to chat, chat wouldn't send a message. I also tried to change from mobile check in to standard and it wouldn't succeed. Horrible app.
James SThe backup camera/display/audio system were disabled on this cargo van. The lack of a backup camera in a vehicle with this little visibility is dangerous.
Matthew MFuel tank was not full. I drove a total of 60 miles all but 6 miles freeway and country. I put 10 gallons before returning. Left gas receipt with Ace Hardware/ U HAUL.
GREGG SEverything was perfect, the vehicle was brand new, with wireless android Auto and easy to drive. One thing I did not like, us that it was not easy to understand the level of gas in the trunk. I added 10 gallons just in case, but I did not see any indicator. When I left the vehicle I was told it was full. Probably I overpaid on gas, but that is ok.
ELTON KNo issue's
JOHN IEasy reservation system. Fast check out at ACE hardware. Easy return - receipt emailed the next day. Smooth process
Amy BOnline check in is terrible. Waited 15 minutes for approval before giving up and checking in inside.
MICHAEL GThe parking lot was much too small to return a 15' truck. Pickup trucks not parked within parking spots, pickup trucks not even parked in parking spaces made maneuverability pretty much impossible.
Mark NThe U-haul app is a little iffy. I managed to get thru it but I could have gotten done faster if I would have just walked in face to face
William HStress to those who rent your equipment, bring it back as clean as you received it. Clean up your own dog hair, don’t be so inconsiderate. We tried to remove as much as possible.
Jeff OGreat experience thanks
Jerry SNo suggestions
Dennis DI checked in online but didn't get to skip the line to get the key
YAN ZCab was dirty and had pet hair all over cab otherwise great rental
STEVE MMathew was very helpful in setting up the reservation. Dean was very helpful in getting the Uhaul the day of and Sean was helpful upon return. I had zero issues with the folks at Ace Sunbury.
Robert TVehicle was very muddy and had tant was around 1/8 tank when I picked it up. I had to clean out floorboards with sponge and water. When I told attendant they didn’t seem to care about my concerns
Christian HPerfect experience! Could not have been easier. Excellent!
Robyn FThank you for a wonderful experience
Donald BEverything was great except I had to go to a different location to pick up the truck from where I originally scheduled. This went from a 10 min drive to pick up to a 30 minute drive. But customer service was good and everyone was really nice and helpful.
Candy BA very pleasant experience. Staff was helpful and made it easy.
ART RDean at the Sunbury ACE Hardware was a pleasure to work with. He was very friendly, knowledgeable and even called me a couple days before I was to pickup the equipment to assure me it would be at the store and ready for me to pick up. That is great customer service!
william bThe computer for the Tirer’s was on. That needs tobe taken care of. It makes you feel like something was unsafe..
michelle hThe only thing that happened was the tire light came in about 25 miles from Sunbury. Otherwise the experience was fine.
Ben HTire warning flashed on the dash but I couldnt notice anything wrong while driving
Robert VThe people at Ace are so nice! Highly recommend. Convenient location & free popcorn!
Shannon KI entered all my information online and when I arrived there they asked me all the information I had previously entered online. What was the point of doing it online for 24/7 access when I still had to go inside and do everything again? The truck was visibly dirty with trash still inside and the windshield was filthy with bug splatters and the wipers would not clean them. Very disappointed with the service.
Jeremy YThey were super nice and friendly. Everyone that was working there.
NANETTE HInside truck was dirty. Cigarette smell and ashes on driver's side seat. Receipt and other trash on floor. Dash was dusty. I didn't rent a hand truck but there was one in back of truck. Truck has over 100,000 miles and it drove rough, loud Staff was polite and knowledgeable.
KellyJohn RThe tire pressure light was on for 2- of the tires.
Jodi PQuicker authorization on phone check in. It took 5 minutes to get my rental credentials approved.
MICHAEL GIt took a long time to return the truck as they needed 3 people to try to figure out the computer system. They also said they would remove the $10 furniture pad charge, but that never happened. Way to go Uhaul for taking my $10 as I never plan to use Uhaul again.
Eric HDean was fantastic at pickup. But the interior of the truck cab was full of dog hair and smelled like wet dog from the previous renter. I was charged $25 at drop off for the clean up. I've sent multiple emails because on top of having to deal with the mess while I rented the truck, I shouldn't also have to pay to clean it up. I have not received a response and it's been nearly 2 weeks.
Ian MSo I reserved a uhaul truck, but when I came to pick it up, it wasn’t there. Admittedly I was late (oopsie), but they explained that the person who had the truck the day before had been allowed to extend their reservation, which took my truck away! Luckily there was a van that wasn’t reserved, so I was still able to move all my stuff. But, because the van was smaller than the truck, I had to take more trips, meaning more miles, meaning extra charges. I understand this sort of stuff happens, so I’m not upset/angry, just frustrated.
Karin BKind and respectful service.
Edward WI did a mobile drop off only. Pain in the neck taking all of these photos lol
MARY WThe rep at Ace Hardware was very nice and helpful
Leona GFloors were muddy. Dried leaves in driver cabin & bed. Paperwork left from previous renter.
Diana GJust keep doing what your doing. The Ford truck I rented was a great machine!
Jon MI was over charged for a dolly and blankets that I did not request.
MATTHEW Pthank you for helping me get the right truck to get the job done!
Kirsten BIt was very easy to rent. Friendly and helpful people It was a very nice cargo van.
Cindy VCabin floor was kind of dirty. Wasn’t really a big deal though. Everything worked and the whole process went smoothly overall, so there’s really not much to complain about.
Richard RI just want to say I had the best experience with Sunbury Ace hardware when it comes to renting a U-Haul then I've ever experienced from any other U-Haul place!!! And trust me I've used U-Haul many many times!!! So friendly! And such nice people! This out of at least eight moves that I have done through U-Haul Sunbury Ace hardware you are definitely the best I've ever had an experience with!!! I just want to say thank you all so very much not only for your kindness but also for your service with a smile on your face and true words of the amount of what I would pay you're definitely the place I'll go if I ever need a U-Haul again!!!! Merry Christmas Sunbury Ace hardware!!!
vicky WDon't change price on someone or charge them for things they don't use
Christopher RVery efficient and friendly team to work with.,
CHOONG LCalled a week before I needed it and the person at the location suggested I make a reservation on the U-Haul website to make sure i got the size vehicle I needed. Glad they did that as I only needed a van this time instead of a truck. A very helpful suggestion.
Kim BWas told that we were unable to drop this off there, as they rent not receive and we should have a packet of paperwork we never received. Finally, we the consumers rerommended running the trailer it was agreed that they could find the routing and accept the drop off. Returning this item took over half an hour.
DEAN HEveryone was so friendly and nice and everything went smoothly
Tracy L