Customer Reviews for Sunnys Grand Parkway Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sunnys Grand Parkway Self Storage

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LEOSHA B. | Overall Experience |
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They were amazing. I booked everything same day and she made sure everything was up to part for me even though I booked after hours. I moved to MN and she even made it easy for my movers to move me out and for me to handle everything long distance. She is very thorough and helpful.

Tammy A. | Overall Experience |
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I would definitely store at this location if the need arises again. Easy, secure access and responsive customer service when needed. Thank you!

BENJAMIN R.
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TJ Was Awesome

Marni L.
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Everything was perfect

Carlos H.
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It's that you charge too much for the mileage, but after that everything is perfect.

Michell R.
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I would highly recommend this U-Haul location. They have all your moving needs - trucks, boxes, dollies, blankets and more. Pick up and drop off was efficient and staff is very polite & friendly!! I will definitely rent from here again.

Marcela M.
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Customer did not leave a comment.

Manuel M.
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Customer did not leave a comment.

DAVID P.
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Very efficient, easy pickup and return. Truck was functional and just what we needed for the task.

Imran M.
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Customer did not leave a comment.

NATALIE ELIZABET P.
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Nothing, they were fantastic!

Henry G.
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Customer did not leave a comment.

Laura F.
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Great east service!

traci B.
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The guy that was helping me was very knowledgable and helpful.

clarence H.
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Customer did not leave a comment.

Ulises P.
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The identity vwrificacion process on the phone was a bit slow. But this is not being done by the location. Great service.

Christopher C.
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Customer did not leave a comment.

Hector A.
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Customer did not leave a comment.

Pamela L.
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Customer did not leave a comment.

Elizabeth O.
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Customer did not leave a comment.

Sarkis N.
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Customer did not leave a comment.

James M.
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Parking is awkward having to share with the storage units; traffic can get congested easily during busy time. But the associate made things very easy for me regardless of the tight space.??

John W.
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Nothing really the young man at this location is always on top of things and moves quickly to get you processed.

chino N.
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Emphasis on the need to verify return of vehicle on line while still in the vehicle as soon returned. This will help customers not to make the mistake of locking up vehicle before on line verification during after hour return.

Charles R.
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Customer did not leave a comment.

Koladele B.
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Customer did not leave a comment.

Briant B.
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Customer did not leave a comment.

BRYAN K.
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Great customer service by CJ.

cameron P.
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Customer did not leave a comment.

Charles T.
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Customer did not leave a comment.

Chia-Che T.
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Customer did not leave a comment.

Erasmo S.
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Very nice & polite. Very helpful offer difference help and accessory to help moving better.

Gerald B.
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Customer did not leave a comment.

Joabner M.
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Exelent service.

Kari L.
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Customer did not leave a comment.

Morris S.
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Excellent customer service.

javier A.
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Great service!

Robert C.
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The rental transaction was great! The lady who manages the business was very down to earth, friendly, helpful, sincere, and professional!

Robert S.
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The couple were very nice and explained the process in detail. The truck was clean and ready to go when I arrived. I was in and our in about 10 minutes. Excellent.

Christopher D.
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Great experience

Francisco R.
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Customer did not leave a comment.

Linda Z.
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Customer did not leave a comment.

Craig N.
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Customer did not leave a comment.

Henry B.
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Fast and very helpful.

javier S.
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Customer did not leave a comment.

michael M.
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Scamming customers, I took a picture and submitted that the gas was lower than 7/8 when I picked it up, when I dropped it off it had just below 7/8 again. They charged me 15$ claiming it was over 7/8 when I picked it up and claiming it was only 3/4 when I dropped it off. Rounding up and down in opposite directions when the maximum about of gas it could have varied was 1 gallon. Also i used the truck to travel 2 miles from the pick up and make two trips from one apartment to the storage rental at 1.1 miles each way, 2.2 miles round trip and 4.4 miles total. 4.4 miles plus the 4 miles to and from the pick up come up to 8.4 miles. I paid for 10 miles and they charged me for 38 miles. They also charged a $20 fee for dropping off after hours even though I arranged the pick up and drop off to be done via the mobile app and was not made aware of any fees. This place makes me never want to rent uhaul again and reflects very poorly on your company. I should have been charged a maximum of $90 and was instead charged over $150.

Bonnie B.
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CJ was awesome great guy friendly and courteous thank you CJ for a job very well done

Michael S.
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Keep it up!

john H.
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Great job may need to train employees how to use their software. But overall awesome.

Lillie W.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

Justin Michael N.
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Customer did not leave a comment.

BARRY H.
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Keep rockin

LORI D.
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CJ was very friendly and helpful.

MIke W.
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CJ was very helpful, and provided me timely assistance. He has always been very professional even during stressful situations.

James M.
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Customer did not leave a comment.

Rosaura A.
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The truck was clean and well-maintained and drove smoothly. The U-Haul representative was professional and courteous. I am definitely going to rent from them again. Thank you Sunnys U-Haul

Russell S.
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please check with employees that the truck was dropped off before calling customers . We had a scare for a bit but it was resolved Other than that , our experience with this company was very good ????

Babajide O.
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Fast n easy. Trust me!!

Michael G.
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Customer did not leave a comment.

Kellie B.
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Customer did not leave a comment.

Anthony A.
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Customer did not leave a comment.

Mollee H.
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He was a rockstar and compassionate about me having to use an unsafe large truck.

Eric G.
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Customer did not leave a comment.

Norman W.
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the truck was easy to drive and easy to load.

Ronnie J.
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Please make sure the self checkout is working properly. The appliance dolly crank would not lock the strap in place. It had been prevously bent.

Candice D.
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Customer did not leave a comment.

Delonda K.
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Nothing excellent customer service

Cory P.
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Customer did not leave a comment.

Corbett T.
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Drop off was easy and the lady was very professional. It took less than 5 minutes to check me out.

John W.
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Keep on with the current stadfing

Bonnie W. | Reservation |
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So helpful. Genuinely the nicest people. I highly recommend this storage facility.

Elmer V.
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Location is very friendly and clean. However the truck was dirty and the air conditioning was not working. It was 103 degrees the day I borrowed the truck in Houston for moving.

Richard M.
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Customer did not leave a comment.

Tracy H.
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Above and beyond expectations!

Jerry F.
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Picked up Truck from Cj..what a pleasant young Man! Was very helpful, accommodating and a great experience! Much better than the last location I used. I would highly recommend Sunny's for Uhaul rental needs. Truck used a little more fuel than I expected but overall it ran good and had plenty of pep for freeway driving! This young man needs to be recognized for his phenomenal customer service! You don't find many like him in he vehicle rental business!

Joseph Adrian C.
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Customer did not leave a comment.

Valerie K.
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Customer did not leave a comment.

Paulo A.
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Not Applicable.

Troy S.
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Was told that the vehicle was FULL (fuel). Documentation indicated FULL and was pointed out by the representative that I didn't return it FULL, I would be charged $4.00 per gallon. I drove the vehicle 48 miles, but pumped 7.24 gallons. If the vehicle is only capable of 6mpg (less than 1000 lbs in the trailer - tow feature was turned off), then clearly there is something wrong with the vehicle. Reality is more likely that I was given a vehicle with a less-than-full tank and the documentation was written in error. It's obvious that this location looks for goodwill (stupidity) gestures from customers. Unlikely to use your shady location again .. but, U-haul isn't one to give a damn about it. It's how they do things. Great job, U-haul.

Geraldo B.
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Customer did not leave a comment.

James J.
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Customer did not leave a comment.

Opal R.
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I had reserved on Fry road & you switched me to Sunny's. They were very nice & helpful, but we were in 77095 zip code, so we had to drive an extra 15 miles, both ways. This was way out of our way. We were driving to the loop at 290.

Emily W.
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Customer did not leave a comment.

ADAM S.
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Customer did not leave a comment.

Noelia C.
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Me encanto el servício , C J excelente su atención.

Gabriel B.
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Customer did not leave a comment.

Ivan A.
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Reggie was super helpful and awesome!!!

Tim K.
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Customer did not leave a comment.

Schontakelle T.
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Customer did not leave a comment.

Dan B.
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Customer did not leave a comment.

REGINALD J.
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Customer did not leave a comment.

Lorenzo B.
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Great experience, used the uhaul account to pick up vehicle before hours. Smooth convenient process.

Craig W.
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Customer did not leave a comment.

ARLETH U.
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Heather was so really friendly, answering all the questions .... Thank you so much for your help

Maria M.
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Customer did not leave a comment.

Kinzie V.
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Sunny's was super helpful and made it extremely easy. They are also SUPER friendly. They even called me back when someone cancelled the reservation on the truck I needed. Will definitely use again.

MICHAEL C.
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Customer did not leave a comment.

juan L.
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Customer did not leave a comment.

Kyra S.
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Customer did not leave a comment.

Jennifer M.
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Customer did not leave a comment.

jesus david M.
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Very nice owners

Gary T.
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GREAT JOB!!!!

NICHOLAS I. | Overall Experience |
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I was satisfied with storage facility.

JENNIFER D. | Overall Experience |
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nice facility

KYLE T. | Overall Experience |
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Great experience.

MARY G. | Overall Experience |
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On 11/20 I requested extended time till 10pm to empty unit, granted, but at 8:30 it would not allow me access. I phoned the emergency number but no one there could help me. Had to pay more for truck.

No reviews have been submitted for this location.

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