Customer Reviews for Sunoco Food Mart
(U-Haul Neighborhood Dealer)

67 reviews

256 Arnold Mill Rd   Woodstock, GA 30188

(770) 926-0448

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(770) 926-0448

256 Arnold Mill Rd
Woodstock, GA 30188

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Staff was very friendly and informative! Vehicle was clean and in fine working order!

BRETT J. 
Rating:
5.0

Very personable came out and helped right away.. No waits

Stacey G. 
Rating:
2.0

I ready to location poor because the individual there had no idea what the trailers cost or anything else all he done was handed out keys the truck was clean but it has an exhaust leak I would really recommend going to a U-Haul main hub like the one on highway 92 did you know when I have the location although not knowledgeable about what the trailers cost instead of the truck was kind of short with his words and not very friendly

Raymond H. 
Rating:
3.0

Customer did not leave a comment.

Peter R. 
Rating:
1.0

Very shady and got charged for gas even though we brought it back with more gas than when we got it!

MARIA B. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Gilbert P. 
Rating:
3.0

Gas stations are very had to bet answers or to tell any problems with equipment from the attendants.

Hollie P. 
Rating:
5.0

Great job!

BILLY K. 
Rating:
5.0

Customer did not leave a comment.

DIANNA B. 
Rating:
5.0

Amazing service! Will be coming back. Thanks!

SERGE T. 
Rating:
3.0

The interior of the truck was very dirty. I spent the better part of 2 hours cleaning the interior from sticky drink residue, crumbs, crayon, trash, and general dirt. In the rear of the truck, there was lots of broken glass. There was also an overwhelming smell of smoke. I would recommend having a quality control measure in place to ensure the truck is ready for the next renter. You charge for gas if it's not left as it was rented, maybe have a cleaning fee and upon inspection, the fee can be returned or kept depending on condition of the truck. I would also have both smoking and non-smoking trucks available. For the future, I would start ordering trucks with rear cameras. Most vehicles today are coming standard with them and for some drivers, it would help greatly.

Kendrick M. 
Rating:
3.0

Customer did not leave a comment.

lana C. 
Rating:
5.0

Owner was polite and helpful. Trailer was the smoothest U-Haul truck or trailer I have ever rented, out of many.

KEVIN H. 
Rating:
4.0

Customer did not leave a comment.

Lionel P. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
2.0

First of all, I was told I would get a call with a contract the day before pickup and to discuss how/when to pickup. I never received that call. When my husband and I arrived at the Sunoco to pickup the truck the cashier seemed to have very little knowledge about how to rent out a uhaul. He tried to not even rent to us because it was close to 6 and he said “uhaul closes at 6.” This was also frustrating because I was not informed that uhaul closed at 6. I was under the impression that showing up a few minutes late would be no problem. Thankfully we were able to rent the truck still.

Michael C. 
Rating:
4.0

That small van is a menact to who's inside the cab. The seat is terrible with little or no adjustment available.all my rather large amount of weight was all on my tailbone, Even in another car driving back it made misery for my tailbone, I have barely any buttt so no padding tilting the base of the saat reward would at least put some weight on the back of my thighs as well and help relieive the pressure.

David B. 
Rating:
5.0

Customer did not leave a comment.

BRENNAN C. 
Rating:
5.0

Customer did not leave a comment.

Jose F. 
Rating:
4.0

Customer did not leave a comment.

CARLOS P. 
Rating:
1.0

The person who took my keys could not even speak English. I asked for some sort of receipt showing I dropped the UHaul off and they had to call someone to speak to me. I never received confirmation of my drop off until the next day. We had WAY more gas in the vehicle than they indicated on my receipt. Very poor service.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

Troy M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Devang D. 
Rating:
4.0

This man too, was very helpful and kind.

Dina W. 
Rating:
3.0

Very small parking area made return a bit challenging.

Karen W. 
Rating:
3.0

No comment

Dan S. 
Rating:
5.0

Place was a little cramped but the service was great.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

Ethan H. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Dino B. 
Rating:
5.0

The staff was very friendly and helpful. Great experience. Truck was clean and operated perfectly.Quick in and out without waiting. If anyone is looking for trucks and trailers Highly recommend this location. Location also carry uhual supplies as well. Dolly, blankets,Tapes, ropes, boxes etc Thanks.

Devang D. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

CONNER H. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE B. 
Rating:
4.0

Painless process and very nice people in the rental location.

PHILLIP L. 
Rating:
1.0

Very upset with my whole transaction. The equipment I paid for was not on the truck when I picked it up. The manager said he didn't even view my contract when I picked it up, so he didn't think to load the equipment I paid for. I returned the vehicle just before midnight, and when I went to Uhaul.com to checkout, the website was completely down for maintenance. I was on hold for 20 minutes before a customer service representative told me their website had been down for awhile, and that I wouldn't be charged for the late fee or the equipment I didn't receive. Got an email the next day with me receipt, and was charged for BOTH the late fee AND the equipment charges. I'm extremely upset with the terrible service and lack of help regarding my situation.

Will S. 
Rating:
5.0

Thank you

John K. 
Rating:
5.0

Keep grass mowed shorter. Picked a tick off clothing from high grass. Also, hitch is hard to lift to attach without a tongue jack

ken G. 
Rating:
4.0

The fellow that helped with the trailer hook up was great.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Brigitte S. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Since this location was a Sunoco Food Mart, the guy behind the counter had his hands full taking care of his regular customers.. Don't get me wrong, he was helpful and was able to get everything taken care of. It just wasn't the same as going to your U haul location on Hwy92.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
4.0

Customer did not leave a comment.

Justin A. 
Rating:
5.0

Best uhaul representative I've done business with. Never go elsewhere.

David S. 
Rating:
2.0

Online pickup option was advertised as being a quicker option & it took us so long to "get approved" online when we got there that we went inside to ask the uhaul people for help. It took two people to figure out how to find our reservation & complete the check out process. There should be an estimated quote for how long the online process takes, so people cab plan accordingly. Also the representatives at this location may find it helpful to review the booking process to make it a more streamlined for the customer.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT F. 
Rating:
5.0

These guys do it right! From the time I make the booking to after I've returned the truck, this uhaul dealer goes above and beyond to ensure my rental experience is the best it can be. I've rented from them 50+ times and I'll probably never go to another location. Customer service is the most important key to success and they truly have that! Thank you, always, team Woodstock! Uhaul renter for 10+ years - over 200 rentals to date

David S. 
Rating:
2.0

Just about everything! The person at the counter knew nothing of my reservation, even though I arrived at the specified time. He did nothing to assist me connecting the trailer or making sure my vehicle was okay for towing it. Upon return, the same individual did not even acknowledge my presence. He simply looked at the trailer number, wrote it down and walked back inside. There are two other locations close by. I think you would do uHaul's reputation a favor by closing this one. As for the equipment, both tires were very under-inflated. They had between 35 - 40 psi. when they were supposed to be inflated to 65psi.

James M. 
Rating:
5.0

Customer did not leave a comment.

Marcelo C. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

All good!

Bonnie S. 
Rating:
5.0

Absolute wonderful experience. Very friendly, attentive, and extremely helpful. Quick easy pickup and return. I am a satisfied customer and will definitely be back to this location for any future u-haul rentals. Thanks!

branson B. 
Rating:
5.0

Owner and staff got me exactly what I wanted promptly. They were a pleasure to deal with would definitely do business with them again. Moving is a major pain, Renting, picking up and dropping off the truck was the most pleasant part of my move.

Joseph S. 
Rating:
4.0

The Sunoco gas station is a small operation compared to some of the larger U-Haul facilities but this did not matter at all. I was able to go right in and pick up the trailer quickly with no problems and return it to the same place the next day. Thanks

Michael L. 
Rating:
1.0

It was 5 miles from where i originally order the truck. The had no furniture dolly (which I paid for) They said I hadn't paid and I had to get into my bank account to show proof. And it took over 40 minutes to get the pre-ordered and paid for truck. I had to pay over $40 to the guys to wait!

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Josephine A. 
Rating:
3.0

Customer did not leave a comment.

Carolyn S. 
Rating:
3.0

Customer did not leave a comment.

Nicole L. 
Rating:
5.0

Customer did not leave a comment.

gary D. 
Rating:
3.0

Drop off Saturday and man running the station told me to come back Monday. He knows nothing and if I wanted to drop off the trailer to do it myself. Nice guy uh. So after struggling about a half hour with a drive by person we finally got if off. I went in to get a receipt he said what to you want from me. All I received was a hand written note. Nice who drop the ball on that one!

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

dave C. 
No reviews have been submitted for this location.

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