Guy was friendly and truck was fine. Super low on gas but it appears UHaul charged me incorrectly 3 times
Michael W
Customer Reviews for Sunrise Food & Liquor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The return location was a liquor store so it was not inviting. The guy behind the cashiers desk was fine and just asked for the keys.
Patricia OExcellent work
FNU JEverything is ok
KHALID MHorrible customer service!
Alejandro DSince this service is within a convenience store, it isn't obvious from outside that it is available. Better signage would help, if possible.
Christopher JThey were very friendly
MICKEY GGreat location and customer service. Very old and noisy truck.
Nikolay ICharged me 25 for cleaning however.the truck was not left dirty. Charged me 25 for after hour service however it was not uhaul after hours. A scam.
corrie mAbsolutely great “no hassle” customer service! Thank you 🙏
Robert AThe driver cabin was smelling weed (white liquid spilled at passenger side). Gas level was almost at the end. How can I return the vehicle with almost at end level of Gasoline.
Ramakrishna PSomething has happened in the world of uhaul, from the fair oaks location to the call center to the Henderson location, top notch service. You have created a culture of outstanding customer service. Thank you and I’m a customer for life.
Jeremy EVery nice people! Thank you
EMILY WEasy, quick and friendly staff
Rob RGreat location.
David RI needed a bigger truck. They went above and beyond to accommodate. The workers are very compassionate, and will work with you! Thanks to the gentlemen at the front counter for helping me (can’t remember his name). The manager was a blessing as well. They worked together and made sure that I had what I needed :)
KENDRA JGot charged double price and went out of the way when I didn’t need to. Won’t be using uhaul again. 2 terrible experiences in less than 4 months…
Josheph BAajhit (sp) was great, friendly and efficient. This really helped since I was moving my dad's belongings after his passing away.
Grant SOwner not present to provide key when we arrived. Truck door did not close properly, only left with less than half a tank of gas. Poor location and difficult to get in and out of
Kameron BWe telephone U-Haul about the AC issue and they were kind enough to give us a partial refund quickly
SHIRLEY NAwful. I had to wait nearly an hour for the truck to be cleaned and it was still dirty and smelled bad. The truck was checked out to me with a reported 1/4 tank of gas but was closer to 1/8 - with current gas prices the tank costs nearly $300 to fill. I was also charged for an additional dolly that they did not have and I didn't ask for. He said I could retrieve it from another uhaul location but he couldn't remove the charge. Not to mention the shady location at a liquor store with one small uhaul sign in the window, which I didn't see until after about ten minutes of waiting in my car.
James EVery nice and funny agents at the store
Julian PFriendly attendant, location is a liquor store customers have to walk the side of the store (no side walk and muddy) to pick up the vehicle. Uhaul sign not very visible...when I called to confirm, I wad given a different address.
Ernest FHad no problems Personnel came out when the truck pulled up and was very friendly courteous and polite.
JESSICA DBigger U-Haul sign. I however am seeing rental locations in the oddest places recently.
David KEverything was okay
ANA BNeeded better attention to detail and condition. Cost me almost $50 in extra milage getting fixed on trip and 90 minutes. Spent 2hrs on phone with various centers, was told where I returned would credit me. Nothing was done, said had to go to regional Manger, do far nothing done.
ROBERT SThe truck ran great, the inside could have been wiped down, but was OK.
JAMES CEverything was very easy and close by my house. It was very convenient!
BRITTANY DGreat service.... Great vehicles..... Very happy! Thank you!
ABBY SThey forgot to give me my temporary driver license back I found hot cheetos in the truck and it smelled like Marijuana.
Daniel BRavi and team were great. They are very friendly, knowledgeable and efficient. I have used their service twice within 7 days and the trucks/equipment worked perfectly and the service was great.
CATHERINE CEasy, quick and great customer service. The only thing that rubbed me the wrong way was U-haul expected me to fill up the tank to the rental before returning. I did not pick up the rental with a full tank so that was unfortunate
ERIN DHe had really good customer service!! Very nice guy!!
RENEE SI reserved a 20 foot truck and was given a 26 footer instead. This was NOT the truck I wanted. I was also charged about $100 more than my reservation stated it would be. I still have not received an appropriate itemized receipt
HOWARD CVery friendly and accomodating team.
Thomas RLocation is perfect for me and the owner of the store is very friendly.
YIHWA CGreat customer interaction! Would highly recommend.
JAMES FThe check in was odd - I never got a receipt or acknowledgement of anything. I can't get into the rental online - I am worried.
BRET TEasy to transact with. Truck was clean and worked well. Great customer service!
Maria GOwner was very friendly, u-haul was clean and ready to go.
CHASE TExcellent service. Would definitely rent from them again.
BETH LGreat customer service
GISLI PA litle cheaper would be nice. Thank you
OLLIE EOwner was friendly
CHARLES BStore owner is fantastic!!!!
Natividad EGas was at 1/4 of a tank. I was going 200 miles, and had to fill up before leaving area. Used masks left in van. No dolly inside van, although I requested, and paid for one, on-line, weeks ago. When I brought van back, guy came out and did check, then returned to store, asking me to go get dolly. Told him I left it in the van and he could have brought it with him. Never renting from this location again.
DEBORAH DGreat experience! Wanted for just a couple hours & everything was quick, efficient & timely, both pick up & drop off. Customer service was a 10 +
MAUREEN MNo paper copies, incorrect information on contract. Dirty inside vehicle. Didn't feel any trust
DERRICK MVery easy and the gentlemen helping me were efficient and kind. Thanks ! I will use this location again
ALEXANDER PI was over charged for driving the van for 2 miles never Use this place again
COREY MThe owner was very nice and accommodating and I would definitely recommend this location.
JONELLE TI drove 50 miles total and filled up gas for 4 gallons. And sure that i returned same point on the gas indicator as i took... but still got charged $22 for gas
SAKTIMANIKANDAN RGreat location, close to the freeway access, and locations to get a bit to eat. Located in heart of the gold river area. may need a few more vehicles for next customer.
LUIS NDisorganized. I booked online the night before. Got there at 9:30 a.m and they were closed. Delivering order to customer. Then they had canceled my reservation for van, assigning it to a different customer. Took 15 min to fix the booking. Very inefficient and not apologetic.
DEBORAH DThey was some cool guys truly worked with me try get a better deal but overall they had plenty of patience to deal with me I truly would referred them to other peoples I truly appreciate them
CHANNA GThe system hates my Hawaii driver's license. FACT: Hawaii is a US State (has been for more than 50 years). WTF, U-Haul? Accept Hawaii driver's licenses! If my friend (a Nevada resident) hadn't been there, there would not have been a rental that day. Fact.
JiANDREA RAmazing customer service!!!!!
Michael GThe owners were really nice, extremely helpful, and eager to make my rental experience flow smoothly.
ANYA CUpon my return, I filled my vehicle's tank with gas but the gas gauge did not show this (it showed the tank as only 1/4 full), causing the associates I was returning the vehicle to to initially charge me for not refueling. I had to explain that I HAD filed the tank and one of the associates had to drive the vehicle himself before the gauge went up to full. They also initially charged me for a 2 day rental instead of the 1 because I returned the vehicle an hour and 45 mins late, which is somewhat understandable, but when I first asked where the extra charge was coming from, they were not able to tell me and gave me several incorrect answers before looking it up and removing the charge.
Megan OThe gentleman who assisted me was absolutely the kindest, nicest, most helpful person I have ever met. Will definitely be my first choice in rental in the future and will refer friends and family to his establishment.
Jill S