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Heidi S
Customer Reviews for Sunshine Cleaning
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app needs work, the website needs work I spent an hour trying to pick up and return my U-Haul and nothing would work
Isaias Call is well.
PRAVINCHANDRA PGreat service!!
Paul BI don’t believe the final billing was accurate. Overcharged for mileage by a significant amount
Frederick GThe truck pickup was easy and timely. I estimated that the need for a few round-trips to complete moving my mother (50 miles), but her things only took one trip (18 miles). After I returned the truck, the owner / location charged me for just 18 miles! I am very, very satisfied. Highly recommended.
Michael SWas closed when we dropped off
FRANK SWhile my family was stranded with car trouble, UHaul Delavan saved us by picking up the equipment from where we were stranded. Amazing, amazing service and support!
Giovanni BThe owner went above and beyond for me
Tracy BMore signage for drop off area. Mow the back lot.
Xavier WEverything was ready for our use of the truck and equipment that we rented and they even had moving blankets inside the back of the truck that I did not rent. Because we used our mobile phone for all the contact info, I was able to add the driver and info without any issues. I would use this service again but I'm not moving again for a long time.
Marcia AAgain this was a very small operation and unstaffed at the time of drop off. Online drop off feature is awesome and works very well
Seth KVery helpful and friendly people No complaints
TIM HGood service, easy pick up and drop off
Philip MSuper nice and very helpful.
Amanda LCustomer service was horrible, rude. Missing information
Lizzania SI didnt get a furniture dolly but was charged for it as well as an appliance dolly. Owners seemed annoyed at pick up.
DIAMOND VOnline booking and customer care was very hard to deal with
Michael RHaving a person on site. No one was there.
steve mPerfect transaction. Thank you for the rental!
Rebecca KClean windshield before picking up truck. Inside & out.
John Wcool dog
Matt BFast service and very nice People work there.
theodore fNeeds to stay open longer
richard bMy experience was great.. No improvements needed. I received Extremely professional service.
Jimmie RAs expected.
Daniel PFriendly and helpful staff.
Hugh MOur phones were not working with the check in well. We finally downloaded the app and were able to check it in that way after some time.
Dawn SIt was very difficult to access the keys. It took longer than 30 minutes, we had to download your app, which asked for a picture of my PASSPORT. That’s ridiculous! Luckily one of our kids was home and was able to send us a picture of it. The link you sent in the email for pick up instructions did not work so I called your help line which said the wait time was over 40 minutes so I opted for a call back which took over 15 minutes and when I answered the call no one was there. Terrible experience
Robert ZDifficult time picking up the truck. Called for support but it did not help. Called 24/7 pickup and they never answered. On Hold 40 min. Returned truck early.
Lisa NPleasant. Good check in.
Gregory WWe're able to put us in a truck right away
Victoria BEverything was fantastic!! There happened to be a lot of rain and one vehicle was a bit stuck. The owner and the nice young lady were nice and so I was able to get the stuck vehicle on the road. It was like a family and we all were happy in the end. I will do business with this office again! Thanks very much and I wish you peace, happiness and Christ Love. Peace
CHARLES HStopped 2x to drop off trailyand no one there! Wasted an hour of my time ! !
mike gHave better signage along the roadside indicating the entrance to the U-Haul business location. It was difficult to notice from the highway where the actual business was located in the "mini mall".
Robert DNo one was there
Thomas PThere is no full-time staff at this location. I had to call a number and wait in the cold until someone arrived. The location appeared to be unorganized and unkept. Upon returning the truck the agent did not know how to check the truck in and i had to wait until she was able to contact someone else. Totally an inconvenience. I would recommend and more professional location.
David BThis pertains to the UHaul website itself. Yesterday after I returned the UHaul, I could not access the link that was sent to me via text to notify my having dropped off the truck. It would just sit there and load halfway and then stop. Sure hope I don’t get charged the $20 for this. As for the location of pick up I have no complaints, great people with great service!
SETH SThey were wonderful to deal with.
kelly kI booked 20 ft and it wasn’t available
AHMED AMaybe improve the pick up process a little better was a little confusing
Sandra oGreat guy!!;)
RICARDO VCar hauler tie down straps were unusable. Frozen and rusted. Had to use my own straps.
DENNIS STop Notch Service in a small city!
RONALD AI called Sunshine Cleaning twice and they were very friendly, flexible and helpful. When I could not get through to Customer Service (was reaching my destination before the 10-20 minute hold time), I called Sunshine Cleaning. They were kind, empathetic, said they would check out the vehicle and reach back out this week. No one should be driving this truck under these conditions. I was planning to call Roadside Assistance, but after I called both locations and waited for Customer Service I had reached my destination. This was advertised as a Gentle-Ride, and while I’d expect bumps here and there, this was a pretty horrible drive. Hands down the worst experience I’ve had driving any moving truck.
KATHERINE P