Very friendly and courteous group of people.Will rent again.rosa M.
Customer Reviews for Sunshine Quick Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Phyllis M.
I had a guaranteed reservation for 12pm plus I had to drive 45 minutes away. Luckily I called before I was on my way, the truck was not at my location which push my moving plans behind. The location called me at 2:50pm and they closed at 4:00pm so I had to rush to get the truck before they closed. Terrible experience!hasssanh C.
Fair pricing of quotes and have the location more visible from street with U-haul signs.chris C.
Customer did not leave a comment.Frederick C.
Customer did not leave a comment.david T.
The agency computer equipment is very OUT dated, it not compatible with 2020 software. On the Uhaul site the computer refuse to add a point of contact to drop off (clarkston GA) the agent took 30 minutes to assist ( only on the phone ) there was no customers in the office at the time. Please check why in uhaul.com you have a option to choose (insurance fee) $26.00 or $56.00). The drop off point the site was closed. Waited 1 hour never open. In the mean time I had to call uhaul 3 times to what to do(no drop BOX). After speaking to the last uhaul representative HE finally check with a supervisor to find another drop off site. Which mean we had to use the gas to get too. I deserve some kind of credit for Unprofessional service.Rever L.
Customer did not leave a comment.Frank M.
I have no complaintsValeria W.
Walk around on the vehicle to be sure there are no blemishes, dents, etc. There were none, but not the point. All other aspects were super positive and I am overall very pleased!! Great job guys!!Shaun A.
Customer did not leave a comment.Darrius C.
Customer did not leave a comment.Laura A.
Very nice experience, thank youFRANCISCO C.
Better sets for the driver set, needs to be more comfortable. Just a suggestion. Traveling long distance is really uncomfortable when driving over 1000 miles but over all I would highly recommend uhaul...thank you , God bless & stay safe.ðŸ˜ŠAngela D.
U haul closed at 4:00pm on Tuesday October 27, 2020, I arrived at 5:30pm I called u haul left a message stating I dropped off the tow dollythe following day I did not receive a email from nor phone. I felt I should of received at least email staying. g conformation the dolly was receivedRaymond T.
Customer did not leave a comment.Preston S.
The associate who was there was extremely helpful to make sure I had everything I needed for our move.Anthony D.
I feel like this place is a rip off with never get my business againcurtis C.
Wonderful People, wonderful equipment!Peter P.
Customer did not leave a comment.Mary M.
Change the pries on the miles..brandn D.
Virgil was incredibly nice and accommodating with my rental. I needed a truck with a ramp and he had one glasses up ready to go! I appreciate his kindness.Christin C.
Customer did not leave a comment.Jonathan B.
I rent from uhaul often, and am always happy with the service, however this experience was exceptional, MEGAN* from your NC office was very helpful, and kind, my van that I tow with, was recently in the shop, and experienced a major problem half way through the trip, causing us to leave a vehicle, and return home., MEGAN went out of her way to find a FAIR solution , she is and outstanding customer service rep and an asset to your company. I have been in sales and customer service for many years, and find it refreshing in this day and age of millennials, to find someone with their Whit's about them. Thank You. Sincerely Brittain J. HaynesBrittain H.
Customer did not leave a comment.Curtis P.
Did touchless drop off so didn't meet anyone. Location was very clean. Process for drop off was very easy.Matthew K.
I waited 4 hours to get a truck after having to drive 20 miles out the way to get it. Uhaul gave me an extra 50 miles but I lost my movers do to the time constaint. In turn I had to make 2 trips on a one way. That's an extra 90 miles. The guy that was over the Uhaul portion of the business acted like he didnt want to make the necessary calls to trafffic to get the 15 footer and auto transport cleared. They acted like they were super busy on the oil changing station, but on the contrary there were only 3 vehicles that pulled up the entire time I was there, not to mention they had 4 people on staff.Marquette H.
Customer did not leave a comment.Betty L.
Customer did not leave a comment.Brenda M.
Customer did not leave a comment.valerie M.
Customer did not leave a comment.Orren W.
Customer did not leave a comment.Zulma M.
Customer did not leave a comment.Leroy H.
I had a great rental experience with sunshine quick lube. The truck was clean and They had everything I ordered for my move north to New England ready to go at the time requested. I would definitely recommend this business to anyone looking to rent a moving truck! Thanks for a great experience!William B.
Customer did not leave a comment.William B.
Have furniture pads when they are reserved. There were a number of customers that didn't get furniture pads.Bradley R.
Customer did not leave a comment.Tonya M.
Sunshine Quick Lube is a great to do business!agnor U.
Allow locations to accept equipment with out being listed as drop off point.Phillip F.
Great staff, fast service!Charles W.
Customer did not leave a comment.Brenda M.
Customer did not leave a comment.Jamie M.
very courteous and helpfulteddy B.
Customer did not leave a comment.Ronda L.
Customer did not leave a comment.Lisa H.
Customer did not leave a comment.haley A.
The team is very good and polite. Excellent interaction and transaction.Gary H.
Customer did not leave a comment.james O.
Customer did not leave a comment.lance S.
The manager was very helpful,kind, and very prompt to serve me and get me out the door..will be back if need be...Margorie G.
When making my reservation, I chose a pick-up location two blocks from where I live. Pick-up location was changed last minute, not a big deal, these things happen, perhaps someone kept the trailer longer than necessary. No problem. The pick-up was a little farther from the house, but still within my town and not far at all from my home. The problem here was that the new location was closed for business and a customer cannot self-checkout for a trailer. Via U-Haul chat I was able to change the pick-up location to another business, still within my town, and not far from my house. No apology whatsoever from the person on U-haul chat. The person that I spoke with to rearrange the pick-up was apologetic about my being scheduled to pickup at a place closed for business. I took off work to complete the pick-up and three-hours of time was wasted time going through this process. I made the move with no incident. Fast-forward to Saturday, and drop-off. I scheduled my trailer return-drop-off to a place less than two miles from my new home for the convenience of not having to drive a bouncy trailer all over and through a new, unfamiliar city. I jumped into my vehicle, started the engine, and received a text from U-haul indicating that my drop-off location had been changed to a location, 16-miles from my house. Doesn't sound like far, but that is city miles; 30-minute, one-way drive. Not convenient for me at all. Considerably out of my way. No apologies from U-Haul for the last-minute change either. Thank goodness for the gentleman who owned this business. He was kind, considerate and over-the-top courteous and helpful. U-haul was anything but. More than extremely disappointed with my recent experience with U-haul. I was sent all over the place, as we say here â€œall over hell and half of Georgiaâ€, with little regard to my time. I feel that for $146 I should have been treated more courteously by U-haul. Still no apologies. U-haul you should be more considerate of your customers.Tammy N.
The uhaul trailer is leaking somewhere all my equipment got wet not sure where is was coming from but I do have to replace equipment that was damaged...Eric R.
Customer did not leave a comment.Matthew J.
The entire process from pickup to drop off went great. The gentleman who helped me took the time to ensure everything was ready to go. The location is easy to find and convenient to a main road.CHRISTOPHER D.
Staff was helpful and friendly.Joshua K.
Customer did not leave a comment.MICHAEL B.
Keep your word.Theresa B.
Customer did not leave a comment.david B.
I had trouble after I made the reservation finding out about my pickup.David G.
Customer did not leave a comment.Melva B.
Customer did not leave a comment.Mark P.
The entire experience was a calamity of errors I still have not gotten anybody to call me back concerning the original estimate for rental. I've called at least 25 times when I asked to have the phone calls transcribed and or the recorded conversation soon they only send the ones that do not apply. Mysteriously the conversations recorded on Tuesday 16 July have disappeared. They claimed that they were having computer errors that day! Since then I've been charged with damage to the vehicle and since a refund has been made. The exact charge of the damage was not given back in the refund which needs to be explained it's only eight or nine dollars. I request a call to my phone at 703-969-1488 as soon as possible to resolve all of these discrepancies. Rupert HarmonRupert H.
Customer did not leave a comment.Eric K.
The online start up process made the on-site pick up extremely efficient and pleasant.Wayne M.
Customer did not leave a comment.Barbara M.
Customer did not leave a comment.Dwight O.
outlets on truck did not work, really screwed me as far as using a navigation system...truck was old feeling, hard to drive and uncomfortable...I'll never rent one of these againHeather S.
Customer did not leave a comment.William M.
Customer did not leave a comment.Brandy B.
Customer did not leave a comment.Jerry M.
Printer wasn't working, so the rental process took longer than it should have, but overall the experience was good.Bryant R.
Easy transaction! Would use them again.Dale B.
Despite some computer issues they were very friendly and efficient. They were also very helpful, fully trained, and very courteous. They had the truck ready to go and provided good service all along the way. They made me feel very comfortable.James H.
Customer did not leave a comment.bill S.
Customer did not leave a comment.JOE W.
Customer did not leave a comment.Amy B.
It was very close to us and had plenty of space for dropping off our rentalTerrence S.
Customer did not leave a comment.RICHARD J.
Customer did not leave a comment.Thomas F.
Customer did not leave a comment.Holly G.
Nothing. Friendly, professional and quick.douglas T.
The best truck I've had from Uhaul. I've gotten some bad ones, but this was excellent.Stephen H.
The drop off location was convenient and the staff was the friendliest I've ever met. Drop off was no hassle whatsoever. I would recommend this place to anyone.nathan L.
Upon reviewing the receipt, I noticed I was charged an extra day. The vehicle was in fact returned at 12pm on 9/30/18 . The receipt states 10/1/18 at 8:20 am. I am guessing due to the location being closed on 9/30/18 and the key being left in the drop box, a staff member offically checked it out once the location was open. I shouldn't of been charged for an extra day and would like this matter recified promptly please.ANA B.
Customer did not leave a comment.Elizabeth S.
Customer did not leave a comment.Chantelle H.
Customer did not leave a comment.Rita P.
I use this location multiple times per month.Jerry M.
Customer did not leave a comment.Zachariah S.
Customer did not leave a comment.Nancy D.
Customer did not leave a comment.salvador R.
Customer did not leave a comment.Jay H.
I was overcharged by 3 days. It took FOREVER to get anyone on the phone at customer nonservice to get it straightened out. I finally got a number for a district manager who took care of it right away. It was not either locations fault, it was UHAUL's. Your customer service SUCKS. I will be posting on Facebook.Mike M.
Customer did not leave a comment.John F.
Staff was prompt and friendly and had taken care of checking our trailer in.before we were able to talk to him. We dropped our trailer off on Saturday night and were unable to come back to the rental drop off site until Monday morning. Staff had already taken care of the trailer and sent an email with our receipt.Very efficient and courteous.Stacey T.
this location was closed at 2pm on Saturday and not open Sunday or Monday for the holiday. so I just dropped it off. the website doesn't even show hours of operation.Christopher T.
Despite having an appointment scheduled 1 week in advance, paid in full, we waited for service for almost 2 hours upon arrival. I made multiple attempts to call other locations to switch service due to the long wait and having a team of movers waiting for my return. The long wait force me to cancel our second trip with the trailer and thus needed to rent a larger trailer. The service rep was rude and unknowledgeable - I had to input most the information and guide him through a seemingly intuitive U-Haul computer program. When asked for a discount due to the long wait and terrible service, he stated, he "doesn't have the authority to make those calls." I've had a number of other experiences with Uhaul - all decent (average or better) until this experience.Zach H.