Customer Reviews for Sunshine Quick Lube

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sunshine Quick Lube

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Gary H. on

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The team is very good and polite. Excellent interaction and transaction.

james O. on

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Customer did not leave a comment.

Gregory D. on

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Nothing

lance S. on

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Customer did not leave a comment.

Margorie G. on

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The manager was very helpful,kind, and very prompt to serve me and get me out the door..will be back if need be...

Tammy N. on

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When making my reservation, I chose a pick-up location two blocks from where I live. Pick-up location was changed last minute, not a big deal, these things happen, perhaps someone kept the trailer longer than necessary. No problem. The pick-up was a little farther from the house, but still within my town and not far at all from my home. The problem here was that the new location was closed for business and a customer cannot self-checkout for a trailer. Via U-Haul chat I was able to change the pick-up location to another business, still within my town, and not far from my house. No apology whatsoever from the person on U-haul chat. The person that I spoke with to rearrange the pick-up was apologetic about my being scheduled to pickup at a place closed for business. I took off work to complete the pick-up and three-hours of time was wasted time going through this process. I made the move with no incident. Fast-forward to Saturday, and drop-off. I scheduled my trailer return-drop-off to a place less than two miles from my new home for the convenience of not having to drive a bouncy trailer all over and through a new, unfamiliar city. I jumped into my vehicle, started the engine, and received a text from U-haul indicating that my drop-off location had been changed to a location, 16-miles from my house. Doesn’t sound like far, but that is city miles; 30-minute, one-way drive. Not convenient for me at all. Considerably out of my way. No apologies from U-Haul for the last-minute change either. Thank goodness for the gentleman who owned this business. He was kind, considerate and over-the-top courteous and helpful. U-haul was anything but. More than extremely disappointed with my recent experience with U-haul. I was sent all over the place, as we say here “all over hell and half of Georgia”, with little regard to my time. I feel that for $146 I should have been treated more courteously by U-haul. Still no apologies. U-haul you should be more considerate of your customers.

Eric R. on

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The uhaul trailer is leaking somewhere all my equipment got wet not sure where is was coming from but I do have to replace equipment that was damaged...

Matthew J. on

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Customer did not leave a comment.

CHRISTOPHER D. on

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The entire process from pickup to drop off went great. The gentleman who helped me took the time to ensure everything was ready to go. The location is easy to find and convenient to a main road.

Joshua K. on

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Staff was helpful and friendly.

MICHAEL B. on

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Theresa B. on

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Keep your word.

david B. on

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David G. on

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I had trouble after I made the reservation finding out about my pickup.

Melva B. on

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Mark P. on

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Rupert H. on

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The entire experience was a calamity of errors I still have not gotten anybody to call me back concerning the original estimate for rental. I’ve called at least 25 times when I asked to have the phone calls transcribed and or the recorded conversation soon they only send the ones that do not apply. Mysteriously the conversations recorded on Tuesday 16 July have disappeared. They claimed that they were having computer errors that day! Since then I’ve been charged with damage to the vehicle and since a refund has been made. The exact charge of the damage was not given back in the refund which needs to be explained it’s only eight or nine dollars. I request a call to my phone at 703-969-1488 as soon as possible to resolve all of these discrepancies. Rupert Harmon

Eric K. on

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Customer did not leave a comment.

Wayne M. on

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The online start up process made the on-site pick up extremely efficient and pleasant.

Barbara M. on

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Dwight O. on

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Heather S. on

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outlets on truck did not work, really screwed me as far as using a navigation system...truck was old feeling, hard to drive and uncomfortable...I'll never rent one of these again

William M. on

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Brandy B. on

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Jerry M. on

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Bryant R. on

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Printer wasn't working, so the rental process took longer than it should have, but overall the experience was good.

Dale B. on

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Easy transaction! Would use them again.

James H. on

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Despite some computer issues they were very friendly and efficient. They were also very helpful, fully trained, and very courteous. They had the truck ready to go and provided good service all along the way. They made me feel very comfortable.

bill S. on

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JOE W. on

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Amy B. on

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Terrence S. on

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It was very close to us and had plenty of space for dropping off our rental

Scott W. on

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na

Scott W. on

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Na

RICHARD J. on

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Thomas F. on

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Holly G. on

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douglas T. on

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Nothing. Friendly, professional and quick.

Stephen H. on

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The best truck I've had from Uhaul. I've gotten some bad ones, but this was excellent.

nathan L. on

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The drop off location was convenient and the staff was the friendliest I’ve ever met. Drop off was no hassle whatsoever. I would recommend this place to anyone.

ANA B. on

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Upon reviewing the receipt, I noticed I was charged an extra day. The vehicle was in fact returned at 12pm on 9/30/18 . The receipt states 10/1/18 at 8:20 am. I am guessing due to the location being closed on 9/30/18 and the key being left in the drop box, a staff member offically checked it out once the location was open. I shouldn't of been charged for an extra day and would like this matter recified promptly please.

Elizabeth S. on

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Chantelle H. on

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Rita P. on

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Jerry M. on

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I use this location multiple times per month.

Zachariah S. on

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Nancy D. on

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salvador R. on

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Jay H. on

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Mike M. on

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I was overcharged by 3 days. It took FOREVER to get anyone on the phone at customer nonservice to get it straightened out. I finally got a number for a district manager who took care of it right away. It was not either locations fault, it was UHAUL's. Your customer service SUCKS. I will be posting on Facebook.

John F. on

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Customer did not leave a comment.

Stacey T. on

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Staff was prompt and friendly and had taken care of checking our trailer in.before we were able to talk to him. We dropped our trailer off on Saturday night and were unable to come back to the rental drop off site until Monday morning. Staff had already taken care of the trailer and sent an email with our receipt.Very efficient and courteous.

Christopher T. on

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this location was closed at 2pm on Saturday and not open Sunday or Monday for the holiday. so I just dropped it off. the website doesn't even show hours of operation.

Zach H. on

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Despite having an appointment scheduled 1 week in advance, paid in full, we waited for service for almost 2 hours upon arrival. I made multiple attempts to call other locations to switch service due to the long wait and having a team of movers waiting for my return. The long wait force me to cancel our second trip with the trailer and thus needed to rent a larger trailer. The service rep was rude and unknowledgeable - I had to input most the information and guide him through a seemingly intuitive U-Haul computer program. When asked for a discount due to the long wait and terrible service, he stated, he "doesn't have the authority to make those calls." I've had a number of other experiences with Uhaul - all decent (average or better) until this experience.

Tony B. on

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Just keep up the good work!!

Kenneth N. on

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Customer did not leave a comment.

William M. on

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Faster service slow computer and malfunctioning printer. Fix train employees to work faster. Do not sell girl scout cookies privately for children let girls learn by doing.

Lowell G. on

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It was very nice having a dolly and m9ving pads included. Combination lock was very difficult to latch.