Gave me wrong sized truck even after confirming they had the 15' + charged me for the extra toll charges + bad gas mileage + issues with strapping stuff down + uncomfortable to drive - never using Uhaul again.Nelson D.
Customer Reviews for Super 8 Hotel Uniontown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Instead of videos have workers explain how to use straps, loading dock, etc...us old people like one on one explanations..GARY M.
Customer did not leave a comment.DANA N.
They were terrible! Renting damaged and dirty equipment to customers! They should have their franchise pulled!Wayne W.
The clerk spoke poor English. I arrived to pick up the trailer and the clerk was not helpful at all!! He said "trailer out back, have a good day". And that was it! No inspection, no help to hook it up, nothing! Also, the ratchets were both sized with rust. I had to totally saturate them with power blaster to free them up. I expected better service from U-Haul!Diana Z.
Customer did not leave a comment.DAVID O.
AMAZING Service, the guys here really know what they are doing and it shows!andrea D.
I just used the Uhaul app to get my van I need to move a bed. It was super simple and super quick! In and out in no time!! Thank you!KELLY G.
This is a clean and very well-kept location. It is well stocked with merchandise. The equipment and vehicles are clean and well-kept. The service is friendly, courteous, and professional. Thank you for the awesome service.Mamie M.
The staff was quick, honest, and helpful. No problems Both times I have used their services they are friendly and quick to service their clients as quick as you canTom B.
I rented the U-Haul for 2 days. I told them I did not want insurance but they charged me the 2 days for insurance anyway. When I told them I didn't want it again, they said we charge everyone no matter what for it. No one assisted me in connecting up my equipment. This was the first time I went to this location. It was very disappointingLeeann K.
Gave me keys to a truck that didn't work in the door so I got in the other truck. Truck started, got 2 miles away. To the Home Depot and turned truck off. Went to turn it on. It wouldn't start. Found out the. Wrong key started the truck and then it would start again. The agents at super 8 are very rude and unprofessional l!!! WILL NEVER EVER GO THERR AGAIN. and still got charged. I WANT MY MONEY BACK OR I'm filing a claim with my bank!!!GINA H.
Picked up my truck early in the morning ! Staff was there and helpful considering the timeSarah S.
I paid for a dolly, but I did not receive it. Please refund me the $7.00.CARRIE D.
When I reserved the truck I was told I owed $0.00 & that I only had to pay x amount (price of truck + gas mileage). When I got there to pick up, I was told there was a $100 deposit for the truck out of the blue. Something I did not bring with me as I was not told about this. This was not something that was in fine print or any emails I had gotten from them either. As I was talking to a friend on the phone, she told me she recently rented one and had to pay NO SECURITY deposit! The truck was clean inside, however, it did sound awful and I feared it was going to break down. I will not choose this location again if I should need a truck to move again.TARA B.
They did not provide everything that was asked for!HEROLD O.
Customer did not leave a comment.EDWARD F.
Very very badTHOMAS W.
Customer did not leave a comment.John O.
I cleaned the truck out as the sign said I would avoid a $25 cleaning fee. The receipt shows a $10 cleaning charge Not very business like.RICHARD D.
Customer did not leave a comment.DEL H.
Customer did not leave a comment.JOSHUA C.
Customer did not leave a comment.greg Q.
The problem was the truck we signed up for was changed at last moment after I spoke with pick-up site and had move picked up time up. The Uhaul pushed back 45mins,. So we Wasted time on call with Customer service trying to find a better time closer, only to find out the morning of pick-up that truck was ready even earlier than requested .. Uhaul believes their disclaimer manages expectations, but it doesn't... So customers end up frustrated when their plans made weeks ago have to change since Uhaul can't deliver on reservations made even a week in advance. â€œThe expectation is the customers â€œplansâ€, the order and purchased is assumed.â€ It's about delivering the product to customers as Requested on time... KiazonMark L.
Your staff at this location are awful. I rented a truck and needed to keep it extra days. I called the office both times and was told that was fine. The next morning the Pennsylvania State Police knocked on my door accusing me of stealing the truck. Your staff told them I refused to return it. When I took the truck back they said they did not call the police on us. Trooper Bonacci told me personally that the front office called them. She knew it was them because they call for police all of the time. I paid what I owed for the extra days in CASH. Immediately after I left your staff tried to charge my credit card for what I already paid. I will never, ever use U-haul again because of this experience. I will now use Penske and recommend everyone I know do the same.CAROLYN R.
Customer did not leave a comment.Jimmi C.
Tried to do reservation online but the super 8 was not a option for drop off so I tried calling and was on hold for the whole 15 minute drive to pickup the trailer and just hung up since I was already at the pickup location.DAVID O.
Customer did not leave a comment.PATRICK D.
The truck is excellent, the Best place to rent ur truck in Uniontown. QUICK in and outANGELINA P.
What a great service, their systems were down, while he was restarting, their Staff offered me coffee and juice while I was waiting in the hotel lobby. Quick in and out. THANK YOU, GUYS.jesse B.
Simple process - surprisingly easy and fast. I completed my registration online maybe that helps speed things up. The dolly was supposed to be in the truck - it wasn't but we had one provided to us in two minutes.Scott S.
Why was I charged 60.00 . This is the 2nd time when it was only 42 and was suppose to get a 19 credit and didn't either time ?David O.
Sweep out the trailerAnthony M.
Never came out to check out condition. Just took the keys and left me standing at the counterKhadijah S.
Truck was dirty and did not run smoothly. Location stated that truck's fuel level was 3/4, but it was just over 1/2 tank. Also no options like blankets or dollys.BRANDON F.
I was charged $225 total now and on my receipt I wasn't even supposed to be charged $80. The representative just informed me to call the phone number for helpMatthew M.
Clean trucks staff members were friendlyKRISTY R.
Excellent serviceKevin C.
Customer did not leave a comment.JEFFREY A.
The service was poor,I was charged two times for a truck under someone else name but using my credit credit card,I returned the vehicle one day ahead of my scheduled return day that I paid for and still got changed for an extra day....so I paid for two days I actually never used the truck,worst experience ever but I have used uhaul in the past and never had a problem as such so I will blame it on the location and not uhaul as a wholeNICOLE F.
Shreek & Crystal were awesome, the truck was very nice. easy in and outSHIANN S.
Customer did not leave a comment.David B.
Excellent service and great staff!!!!PRITESHKUMAR P.
I was supposed to have the truck for 10 hours is what I paid for and I had to return the truck 8 hours later then I was supposed to and I got charged for a hole other day $108. I'm an not happy that isn't rightDonald R.
Customer did not leave a comment.VICTORIA O.
Easy in and out!!! Truck was very niceJOSEPH C.
Shreek was amazing, he made sure everything was working correctly. We felt safe and satisfied with the overall rental, truck was clean and well-maintainedNICHOLAS E.
When i arrived to pick up, there was an argument going on between the customer & the employee. it would be nice if u-haul got their act together & quit screwing up so many of their orders, as every time i've used u-haul i've experienced negative situations. Its hard to imagine how you continue to survive.RICHARD O.
Customer did not leave a comment.JOSEPH L.
Excellent customer service! Easy rental pickup and return process! Use the app for easy process. Great location with parking.CHRISTIE S.
Employee was very polite and professional both on pick up and return. Office neatly kept, truck very clean, prices reasonable ðŸ‘THOMAS W.
Please have a customer representative reach out to me via email. I am very upset about extra charges that should not have been applied. You have 48hrs or I will file with the BBB and lower my rating on as many websites as I can daily. Not a threat just honest of exactly what my plan is. Have a great day and I look forward to resolving this.EPHRAIM Y.
Customer did not leave a comment.JOSEPH C.
Inside and outside of the truck was dirty. I was told one price over the phone and a different price when I got there.PATRICK T.
Customer did not leave a comment.Lynnet D.
The drop off was behind a hotel in which there was vehicles parked behind as well and made it a little difficult backing Uhaul inElizabeth B.
Very Convenient. highly RecommendCHRISTIAN B.
Great Service, Staff was very helpful, easy in and outDEBORAH M.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.JOSEPH L.
Customer did not leave a comment.Robert N.
Quick and easy!DONALD P.
Excellent Service! High recommended guys at the hotel were very helpful.ALFRED T.
Great place! Loved itMICHAEL W.
Fabulous place great staff wonderful manager... If you need a truck or trailer the best place to go.. Great customer service.. I have had to go there many times and they are always on point..PAUL S.
A fast and quick rental experience, Truck was very nice.LAURENCE V.
The attendants and manager here were all friendly and very helpful.JESSICA B.
Customer did not leave a comment.KODY S.
I didn't drop the truck off at this location. This is where I had to pick up my truck since the first location was a mess. I dropped the truck off at my original drop off location in Fairfax VAJason R.
The service was wonderful. I went in to rent a u-haul put they did not have any available and the nice man at the desk said they had a truck and it was just what we needed. We got our truck. The person working on that had wonderful customer service.ROBERT L.
Great service! truck was very nice I wanted to keep it forever lol ðŸ¥ºNORMAN H.
Crystal from the front desk was really helpful getting my Reservation done fast and getting me on the road the place was really nice and friendlyJOSHUA M.
Customer did not leave a comment.KAREN C.
Customer did not leave a comment.KYLE H.
Great Customer ServiceLynnet D.
Could not find reservation. Mud in the cabin and trash on the floor.JAMES E.
Customer did not leave a comment.Jeff T.
The truck was having mechanical problems and trouble The price was outrageous.KRISTA H.
I was charged double the amount I was quoted?George S.
Customer did not leave a comment.kristina R.
Friendly service, huge selection of trucks.eddy H.
Very pleasant experience, Staff was extremely busy. Although they had 5 people at the desk, They told me to wait in the lobby.. and they offered me coffee and juice which was amazing ðŸ¤©. Best Uhaul experience I had ever.Christopher A.
Guys at the hotel were extremely helpful! Best service even though it was cold, snowy and busy.Bryan A.
Customer did not leave a comment.randy R.
Customer did not leave a comment.CHRISTOPHER S.
This location did not check in the truck when I arrived. Was told to just leave the keys. Wasn't satisfied with that either. Management needs to work on better PR.MARIA and Antoni L.
Customer did not leave a comment.MICHAEL DALE C.
Customer did not leave a comment.Charles P.
As usual, my experience at U-haul of Uniontown was excellent. Very helpful front desk people, clean facility, safe and easy to access. highly recommend.Joyce W.
Excellent service, truck was very niceRobert John M.
very clean truck extremely helpful staff! new location will definately be back!Howard W.
Very clean trucks and helpful staff amazing! will definately be back new location was great!Adam D.
I rented a $19.95 truck for about 45 minutes and drove 4 miles total, with photos of the odometer before and after. I even put a little fuel in the truck before returning despite only driving 4 miles. I loaded and unloaded one item; a couch. The truck was turned in perfectly clean. The Super 8 site charged me 5 miles instead of 4, AND charged a cleaning fee of $10. I had to spend 45 minutes on the phone with U-haul to get the fraudulent charges credited. Uhaul reps were very friendly and helpful. Now, the rental site has charged another $6.39 to my card on 12/29. I emailed the regional manager Christopher Woodard and hope to have this situation resolved without further hassle. I hope U-haul takes appropriate action against the site and makes things right with me somehow.Barry F.
U-Haul pickup is excellent! Great customer service, knowledgeable individual who extends extra effort to ensure the customer is satisfied before leaving the site. Thanks to front deskKENNETH P.
My move was last minute and renting a Uhaul was very stressful because no location could accommodate my needs. The location at 701 W MAIN STREET came through for me at the very last minute! They were so pleasant when I arrived to the location...very friendly and we laughed ourselves silly during the rental pickup and return process!!! My kind of professional team...AWSOME job luvs and thank you for all of your help!!! I definitely recommend this location to all that's reading this review!!!MATTHEW K.
Person checking me in never came outside and told me to park and bring in paperwork and just blew me off and said he'd email receipt Then charges me $10 cleaning fee!! What BS!! He didn't even check truck Show pictures of what he cleaned!! I'll go back to Penske - so much more professional and no BS charges at endsteven S.