Customer did not leave a comment.Laura S.
Customer Reviews for Super Fleet Services Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Brian J.
Location although probably hidden And unknown to most provided excellent service, quick attention, and cleanest UHaul ever seen. Will use again. And very easy in and out access.Paul K.
My rental was moved to a new location. I was scheduled to pick up the truck at 7am. I verified with U haul when they called to tell me that I would still be able to check in using the app. They said yes. I arrived at the location and tried to check in at 7. I was told by the app that my rental had been converted to a in person and I would need to wait till 8am. This left me sitting in a parking lot for an hour. This doesn't reflect on the pick up location, they were great and had no way of knowing what u haul had done.Jonathan B.
Customer did not leave a comment.Michael M.
After hours drop offTerry C.
Attendant could not or would not answer the door after several attempts, place was dark, had to call him to get him to come to the door. He never checked my rental upon return and charged me another $12.01 for extra miles.KENNETH L.
Clearly explain that there is no time limit, if, in fact, there isn't one.Dan N.
I liked everything about the experience. I liked the way I was able to pick up and drop off the truck without even having to see anyone. I will use your location from now on.Fanay H.
Customer did not leave a comment.enrique H.
Customer did not leave a comment.Scott P.
Customer did not leave a comment.John C.
The truck and location were fine, but there were inexplicable extra charges we still don't understand even after getting the receipt.Benjamin P.
Customer did not leave a comment.Elizabeth S.
Customer did not leave a comment.Kirk P.
Customer did not leave a comment.Austin P.
Customer did not leave a comment.Jessica G.
Customer did not leave a comment.Lynn H.
Quick and easy drop-off and great service...easy location to find.kevin H.
Customer did not leave a comment.thurler A.
Customer did not leave a comment.James W.
I arrived after 5 PM and had trouble with the mobile app. The manager was very pleasant and helped me check in the truck. GREAT service not often seen these days!!!Carlyle B.
The truck smelled. This location didn't have what I wanted and Uhaul did the old "bait and switch" on me and it cost me additional dollars to rent the vehicle. I will never rent from Uhaul again, EVER!Mary Beth M.
Customer did not leave a comment.Kevin R.
I thought I was reserving at the yadkinville rd. uhaul, this location was not convient.sandra S.
Customer did not leave a comment.LEONARDO M.
The only real complaint I have is that I had to wait an hour before I finally got the truck.James S.
Customer did not leave a comment.David C.
I filled the gas to the level it was at when I received the truck however I was billed for an extra $14 fuel and they tried to charge me for the use of both the furniture pads and trolley even though both were unused! 0/10 for this experience and I will never use uHaul again!Jonathan M.
Customer did not leave a comment.Crystal L.
Customer did not leave a comment.Edward L.
Customer did not leave a comment.CHARLES N.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.Sandra L.
Professional and fast. Sincere service This is the second time I've use this location and I will continue to use it when I have the need for a truck.ROBERT W.
Customer did not leave a comment.james C.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Tamara S.
Customer did not leave a comment.TAMEKA M.
Customer did not leave a comment.Paul U.
Customer did not leave a comment.GARY F.
Customer did not leave a comment.OTHONIEL C.
Customer did not leave a comment.DONALD JAY S.
James at Hackers Bend location is wonderful. Always pleasant and helpful. Equipment is always up to par. Best location to pick up your moving needs.ken M.
There was no clear indication of where you were supposed to park the U-Haul. A sign needs to be posted nice and large so everyone can see the right location to park them. 3 other trucks made the same mistake. The online check in process also does not tell you what you need to do with non-vehicle rented equipment (like appliance dollies). Since we were dropping the vehicle off after hours and we didn't want to risk the dolly getting stolen we had to run to Walmart to get a lock to put on the truck overnight and return (taking even more time off work) to unlock it give the dolly to the personnel. This is also unacceptable as it was never mentioned anywhere that equipment couldn't be returned after hours (and if it could, then there needed to be online and in person instructions stating exactly how to do it). I even called the U-Haul help line and waited on hold for half an hour so I eventually gave up. Overall I had a terrible experience with U-Haul and I had to spend much more time and money on it because of lack of communication.Cassandra W.
Customer did not leave a comment.TANGY A.
Clean mirrors Clean windows inside and outLARRY T.
Customer did not leave a comment.GLENN L.
The customer service was excellent. The gentleman that took care of the rental was quick, courteous and professional. The 15' truck wasn't part of his normal fleet and wasn't in good condition. The front tires were worn out (bald) on the outside of the tread. The cab wasn't clean and missing trim on the door. The transmission wouldn't shift into overdrive so it was revving high (3,500+ rpm) at 65 mph. 86 miles used 12 gallons of fuel! Not what I expected from U-Haul.Dennis W.
Customer did not leave a comment.Jonathan P.
Customer did not leave a comment.PAUL M.
very nice people to do business withCATHERINE M.
Fine with the location, but the auto-check-in software needs work/better coordination and better advance notice about requirements. It just so happened that I had a passport ID card with me. What if I hadn't? There was no mention of this when doing the prep work online. Delays made me almost a half-hour late on a hot day when we were trying to get things done early. Needs work!Kevin F.
Customer did not leave a comment.DEMI M.
Customer did not leave a comment.Fernando M.
Customer did not leave a comment.JENNIFER A.
Customer did not leave a comment.PATRICIA W.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.John P.
I dropped off the truck after hours and didn't meet anyone here.Jeffrey C.
Customer did not leave a comment.DAVID W.
Less than 24hrs prior to me picking up my rental, my Uhaul NIGHTMARE began! When I made my reservation, I was told I would hear from dispatch 24-48 prior to pickup. That NEVER happened!!! I ended up calling myself, ONLY to find out, the location I selected to pick-up the truck had been changed without my knowledge, and though the new location was less then a 10mile difference, it was in total different part of town. My storage was on the HWY-52 side of Winston-Salem, the new location was on the I40 (Clemmons) side of Winston-Salem!!! Because of the last minute change, I know was faced with a logistic problem, because it was ONLY ME!! Initially, my movers where going to meet me at the Marshall St. location, and we would head to my storage. Because this no longer was the case, I called the Clemmons location, and spoke with Rick. I specifically told him, I was going to be by myself, needed to have my car placed on the mover, so I can then drive the truck to meet my movers, because AGAIN, it was ONLY ME!!! The morning of my move, I received a call from the facility, telling to call upon my arrival. I thought that was odd, because according to their hours of operation, they opened at 8am, and it was a little past 8a when I received the call!!! I quickly blew it off, and assumed they lived on-site or nearby, and would come to the office once I'd arrived!!! Needless to say, that wasn't the case at all, and not only were they NOT OPENED, there was NO ONE THERE TO HELP ME GET MY CAR ON THE MOVER!!!! The gentleman I was now speaking with (SORRY, I was so upset and livid, I never got his name!), explained to me 'how simple it was to load/unload my car, and that he could send me a YouTube video, showing how it's done!!! That is when I became LIVID!!! I TOLD HIM, UNACCEPTABLE and not happening!! He put me on hold several times trying to find someone to come and help me, to know avail!!! He explained to me he was out of town due to a family emergency, and though I was empathetic to his situation, as a business AND a representative of U-Haul, it is unacceptable to not have a plan in place for LIFE SITUATION'S and that still doesn't give me a solution to MY PROBLEM!!! He suggested I leave me car there, load the truck and come back!! I explained to him logistically that doesn't work, and that I was driving back to SC after the truck was loaded, so the car had to be loaded prior!!! By now it was shortly before 9a, and I was meeting my movers at 10a. I ended up calling my movers, ask could they come meet in Clemmons, which they did. Kelly, at your High-Point Traffic department, has been my guardian angel throughout this entire ordeal, and though she did what she could, I believe U-Haul overall, needs to do more in a form of compensation. I sent Kelly the video I took when I picked up the truck, which hadn't been swept either. Dionne' Jackson email@example.comDIONNE J.
I had trouble picking up. It was the fault of UHaul, NOT this location. Dont show that the location allows self pickup when I had to call and sit on hold for over 20 min and still never reached a live rep. Thank goodness someone was still at the business to complete my pick up. Bad customer service to make me wait on hold forever!!!Karen L.
Customer did not leave a comment.Laticia H.
The guys did a great job assisting with hooking up the trailer and diagnosed and fixed a problem with the electrical system on my truck that initially prevented the trailer lights from working - it turned out to be a missing fuse.JERRY D.
Customer did not leave a comment.David F.
Customer did not leave a comment.Chris J.
Rick Pierce is an excellent guy. He was knowledgeable and answered all questions I had!Darrick I.
Customer did not leave a comment.ARIANA B.
He did a thorough job of inspecting the vehicle on return, which I appreciate!GREGORY G.
Excellent customer service and the process was seamless !DEDRIC R.
This local UHaul site was great, as well as the local employee. My rental experience; however, was not a good one. The online rental was misinforming (rentals not available even though website lists them as available). Calling the 800 number is worse. On hold for a long time, then the representative couldn't answer the question so they put me back on hold. Took me over 3 1/2 hrs to rent a simple trailer.CHRISTOPHER C.
When I arrived, the "uhaul guy" was not available to take my rental return. The gentleman who was at the counter said he could take my keys and they would call me when the other guy came back to process the return. I didnt receive a call, but did receive a $40 charge for returning it a day late (due to the delay from when I dropped it off to the time they processed it. I assumed they would take into account that It was not the customers fault it was processed after the 48hr timeframe.Jacob M.
Customer did not leave a comment.Joel K.
Customer did not leave a comment.Barry L.
There was trash in the rear that had to be cleaned. The truck rear may have been left open at some point and the entire ceiling of the box was dripping wet. Also had to call and wait for someone to come to location in spite of stated hours of operationJames M.
Excellent customer service. Walked me through the entire process. Great people.Chris E.
Floors of truck were dirty, but it didn't matter to me. Might matter to someone else.Zachary C.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Larry S.
Customer did not leave a comment.Vernon S.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.Ryan T.
Nice guy and good service!Daniel D.
The gentleman was friendly. The furniture dolly that I ordered was not in stock at this location. The gentleman switched it for a different dolly that I didn't need. I had to return to the location and then drive to a second location just to complete my order. This delayed my move.Edward G.
Customer did not leave a comment.Dean H.
Customer did not leave a comment.William J.