Ease of use with contactless accessibility. No improvement necessaryNeil A.
Super Organic Dry Cleaners
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We seemed to do a lot of driving back and forth to figure out the procedure of getting our van. We went to the location indicated, then were told to go to where the van was parked and then had to go back to the first location to get the keys and then back to get the van. Also, we had rented a furniture dolly which wasn't in the van when we picked it up. We did call the 1-800 number to notify them of the missing dolly and were told we'd be reimbursed the charge. When I dropped off the van I noticed the charge had not been reversed so I then filed a complaint to notify them. We received the credit no problem but my issue was with the options that were given in order to file the complaint. I ended up saying it was an issue with the call centre which it wasn't. The lady we spoke with was extremely professional and cordial but having no other options that came close to describing our issue, I had to go with that one. I felt bad saying it was an issue with the call centre since it wasn't. It was an issue with the equipment missing.Monika R.
The owner at the dry cleaners is so great, friendly, funny, and always in a good mood. I've rented from here once in the past and came back because I knew the service would be 5 star. He really is a sweet man.Mena B.
Nothing really - the service was excellent and the person who handled the rental was wonderful.Derek R.
The online pickup process does not work. The app gets on an endless loop getting back to the same screen. My pickup process was delayed had to wait until the location opened.Benjamin B.
Oustanding the use of technology and the service was exemplary. Well done, U-Haul!David S.
Covid hours at shop are 10 am opening rather than 9 posted in App. App accepted debit card to book & said it could swiped in shop however he only accepts credit cards. Trucks are behind lighting store rather than out frontJ,SCOTT M.
Customer did not leave a comment.Gareth C.
Manager is always friendly, helpful, and courteous and always looks out for his customers.Sandra T.
UHaul needs to update this locations hours on the web site. I booked the van for 9:00am with an appointment to pick up a sofa at 10:00am and reserved the elevator for 10:30am to discover that the store does not open till 10:00am. I should have received an email or a phone call advising me that the hours have changed. I would have rated 'Excellent' except for the poor customer service from UHaul.Robin W.
Customer did not leave a comment.Krishnan S.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.steven G.
Customer did not leave a comment.ESSAM S.
This location was very efficient and helpfulGlenn M.
Friendly, prompt service and very accommodating.Sandra T.
Customer did not leave a comment.Zack M.
Customer did not leave a comment.Peter H.
Customer did not leave a comment.Mark K.
Customer did not leave a comment.Roger Y.
He is very nice and friendly. Very good service. I would recommend to others for this location. Thank you.Steven H.
This truck was amazing, I loved the air conditioning!!!Sama J.
Truck totally not cleaned; smells like animal shits in it.Ruishi S.
I tried mobile pickup and it was very hard to find the vehicles - they were hidden at a lot away from the usual centre. I called support to get someone from the centre to come out and help me and even though he was friendly, it took much longer to finalize all the information in person and pick up the car than I expected. The location itself looked old, there was antique furniture in the centre and the payment machines tap feature did not work. I was told it was â€˜for show'. Very disappointing considering there should be touchless payment options given the current pandemic. Overall the centre and technology used in the centre was outdated. Lastly I want to point out that the pricing used on the website is very misleading - though the original price for the uhaul was $19.95, after additional fees and mileage I ended paying nearly $50 (and that was only for 2 hours!). From a branding perspective I would consider changing your pricing model or include upfront fees into the advertising. I would have been happy to know exactly what I'd be paying for before all the additional fees. Overall - not a great experience.Raquel A.
Customer did not leave a comment.KIM R.
I rented from a fellow who also does alterations and has a dry cleaner. What a nice experience. I would go there again in a flash! ThanksAnnette G.
Customer did not leave a comment.Zoran P.
Very professional. Will use this location again.Phi M.
Continue as you are!Robert S.
The owner is super nice and very accommodating in these strange times we are living through. He was very proffesional and made our experience great !Janet F.
Customer did not leave a comment.Hugh A.
We had issues while taking the van with the IT system. Had try multiple times to upload the license images. Had to try 4-5 times. Something you should look at.Soumo P.
Leaser was very friendly, patient and eager to please. He carefully explained everything we needed to know about the using the van. A pleasant experience!Hugh A.
Perhaps just have two spots reserved for rental return due to high traffic area parking lot. :)Patricia M.
I loved the service. He was kind, patient, friendly, and overall made my move a lot easier.Francesca G.
Problems with U-Haul IT systems delayed the rental. Before he could rent it to me, your agent had to spend half an hour on hold waiting to release a truck in U-Haul IT systems that we could clearly see was parked in his lot and available.John E.
Better customer service.Humza T.
The gentleman at the dry cleaning place that got the Uhaul paperwork and vehicle for me was just the sweetest and funniest. Uhaul's site said I can pick up via mobile before opening hours but apparently that's not the case. He was kind enough to call me the day before to let me know not to come before 9. He was super nice, hilarious, and made everything so easy that it makes me want to bring my dry cleaning there now :) was clear about charges and I was in and out no issuesMena B.
Customer did not leave a comment.Eleanor T.
Customer did not leave a comment.Carolyn S.
Nice service!!sihan W.
Firstly, the U-Haul truck I was given by this location was in faulty condition. The left signal was broken. People were honking me in the middle of the road while I was changing lanes due to the fact that the signal was not working. This could have been a fatal accident. Secondly, I was charged for a damage fee made to the truck. I did not scrape this truck anywhere. There was no physical damage made to this truck. There was some plastic wrap stuck to the truck, for which I then got charged for. The gentlemen at the dealership did not do a pre-inspection of the truck prior to giving me the keys. Upon return of the truck, he claimed I had damaged it. Could you kindly, refund the total of the truck. Not only was I given a faulty truck, but I was also charged a damage fee. This entire process took an hour and a half while the dealer wrote the report. Thank you, Sunil SharmaSunil S.
Customer did not leave a comment.William K.
Customer did not leave a comment.Annie C.
Customer did not leave a comment.TOMAS P.
Customer did not leave a comment.Mohammed B.
Worked well, no hassle, straightforward rental, beats other uhaul experiences by miles!!Rienk D.
Signal not working and kilometers not accurate.Sara W.
I would suggest putting a sticker prominently on the dash with the full capacity of the fuel tank for the vehicle. That way, if it was clear that the user had to refuel 25% of tank it would be possible to approximately calculate number of litres/gallons etc. Alternatively, this information could be generated in the reservation email but I think a sticker is better solution.Kerry L.
Hi. My husband and I picked up a Uhaul yesterday and we would like to make a complaint about the condition on the inside of the cab. There was a slimey substance on the driver's seat and a really old plate of food on the floor. The whole cab is in very dirty conditions but those were two big issues. We also had to wait 30 minutes for our truck.Courtney B.
Customer did not leave a comment.Andilyn M.
Great customer service at thd store polite professional and a speedy transaction would definitely recommend this location for pick upGail B.
Customer did not leave a comment.ROBERt F.
Customer did not leave a comment.Pierre M.
Customer did not leave a comment.Neil S.
Customer did not leave a comment.Craig H.
Oustanding service!David S.
Customer did not leave a comment.ayat M.
Customer did not leave a comment.nigel C.
Location wasn't open right at 9 as per business hours and pick up time. Other than that, it was a smooth pick up process and the van was well maintained.Morgan K.
They charge on my credit card without my authorization, i have reported to my credit card company as fraud charges. The invoice is completely wrong and does not show anything relevant to my rental agreement.JAYANT M.
Billing was confusing leading to an overcharge on my card.JOHN B.
The vehicle was not what I had asked for I was told by this location and the Woody's location in Oakville the trucks were 4x4,when they were not. As I use these trucks mainly in bad weather I always got you 4x4s for the convenience and safety, had we gotten more snow that evening the truck would have been a waste. Don't enjoy being miss informed won't be using Uhaul anymoreANDREW B.
Customer did not leave a comment.Holly H.
I found this to be an unpleasant experience. Most businesses you can walk in at your convenience. This guy forced a long discussion about exactly when I should show up, and then called me when I was 5 mins. late. Then he took a half hour doing the contract, because he stopped 3 times to service his dry cleaning customers. Then we discovered he'd rented me a truck, not the van I asked for. Nothing resembling an apology was forthcoming. By this time I could not stay to correct the situation. After all that he charged me for 2 days even though I rented exactly 24.5 hours and he was closed Sunday and had no way of knowing when I actually returned it. Why be honest with such a person? Extremely poor service.CHARLES D.
Difficult to locate- inadequately signposted. Promised receipt for payment made has not yet been received 24 hours later. Charged excessive for the gasoline. Charges for insurance not explained beforehand.blair C.
Get rid of the mobile pick-up option. It was buggy as heck and slowed me down dramatically (I was late to pick up the furniture I was supposed to be getting). When I went into the shop, the clerk got me set and on my way promptly.ROBERT B.
card machine was not workingMohamed E.
All.excellent...but huge price..will.go to discount in futureAL B.
Customer did not leave a comment.Dean A.
Customer did not leave a comment.Joanne F.
Customer did not leave a comment.Chun Ho Billy W.
Excellent friendly service.TOBIAS D.
Customer did not leave a comment.Nehad H.
The van needed a good clean from the insideSANY I.
For only have the car for a couple of hours the rates are rather high! I would have preferred to have been better notified of how much the final cost was going to be. The website is a bit scattered and I was not truly positive on how much the final bill would be.Ida B.
Customer did not leave a comment.Waleed L.
Customer did not leave a comment.Nigel B.
I was told by the guy at the office to refuel the van and I did and now I ding fuel charges again on my billHossam B.
Customer did not leave a comment.John S.
Making it clearer that the key box is located in the plaza *next* to where the van is parked (where the lighting store is) would help a bit - I was very confused when I found another U-haul van parked there (someone else's) and thought we had the wrong location. We figured it out quickly enough though and it was fine.Jessica A.
Customer did not leave a comment.Christopher W.
Excellent Customer Service!ANNA R.
Customer did not leave a comment.Pierre M.
Great service, no problems whatsoever. Highly recommend.luciano M.
Customer did not leave a comment.George A.
Website showed estimate in $US dollars. Would be better to have it in Canadian. Otherwise the reservation of the vehicle was easy to use.Moira O.
Customer did not leave a comment.Laith A.
Customer did not leave a comment.KARAN J.
Customer did not leave a comment.Laith A.
Customer did not leave a comment.lynn H.
Customer did not leave a comment.Dean A.
Customer did not leave a comment.FOROGH H.
Customer did not leave a comment.NABEL J.
Customer did not leave a comment.Ahmed A.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Doug M.
Have the cab cleaned and full tank of gas.Julia P.
Customer did not leave a comment.jenn M.
Very helpful and friendly. Will recommend highly.FARID H.