Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was not ready for a long distance travel, cab smelled like fumes from engine.
ADRIAN CANTU
Rating:
5.0
Customer did not leave a comment.
Kassandra Rios
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERNESTINA GARZA
Rating:
5.0
I had my storage unit for over 10 years and the staff was always friendly, professional and helpful. I never had an issue.
SUZETTE D. CHAVEZ
|
Overall Experience
Rating:
5.0
Great customer service!
Victor Silva
|
Overall Experience
Rating:
5.0
I went online to rent a storage unit and was charged $20 and no response and no storage unit was given so I need my money returned because I was not satisfied with your service that I didn't receive....
Velma Del Moral
|
Reservation
Rating:
4.0
Customer did not leave a comment.
Alberto Pantoja
|
Overall Experience
Rating:
5.0
Did not really have any issues
Miguel Cabrera
|
Overall Experience
Rating:
1.0
Don’t use uhaul they charge a dollar extra per mile. Ridiculous. Paid over 300 dollars for a day use. Uhaul charges way too much.
Andrew Guevarra
Rating:
5.0
Randy was very helpful during both move in and move out. Great customer service!
John Mickelson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Allan Vazquez
Rating:
5.0
Customer did not leave a comment.
Kurt Martinez
Rating:
5.0
don’t offer blankets as an add on if the location doesn’t have them
Hernan Luna
Rating:
5.0
Great customer service! No complaints….
eloy lugo
Rating:
5.0
Randy was really nice and attentive overall good
Flavio Flores
Rating:
5.0
A great experience and great location.
GILAFIRA N BRAGA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carten GARZA
Rating:
5.0
Customer did not leave a comment.
Daniel Padilla
|
Overall Experience
Rating:
5.0
Always well maintained. Never an issue.
KARL BOLTIE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Xavier Garcia
Rating:
3.0
Customer did not leave a comment.
Pedro Munoz
Rating:
5.0
Customer did not leave a comment.
Eduardo Cantu
Rating:
5.0
Everything was 👍 great
Cesar Rodriguez
Rating:
5.0
Customer did not leave a comment.
Fidel Salinas
|
Overall Experience
Rating:
5.0
It was my first time renting an storage unit and it was nice to found out my belongings were safe and in a clean environment. Thank You, Oneida
Oneida Alegria
|
Overall Experience
Rating:
5.0
I would improve the app
I had to go through the website to turn in my U-Haul
Victor Silva
Rating:
5.0
Customer did not leave a comment.
thomas Buensuceso
Rating:
5.0
Thank God for the gentleman who is onsite after hours, he was a lifesaver!
Sebastian Vela
Rating:
5.0
Customer did not leave a comment.
Reymundo Jr Rios
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Feliciano Jr Ramirez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luis Lopez
Rating:
5.0
Customer did not leave a comment.
Jonathan Gonzalez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roberto Garza
Rating:
5.0
Awesome experience, Randy has great customer service skills. Definitely will go back if needed and recommend to friends.
Ricardo M Montiel
|
Overall Experience
Rating:
5.0
The process was fast and efficient. Randy was very professional and easy going and more importantly the office is close to my home!
Bayardo Rex
Rating:
5.0
Yes representative was very helpful 👍 for our moving needs and I would recommend this specific location for your move .
consuelo sanchez
Rating:
5.0
Customer did not leave a comment.
EDUARDO LOPEZ
Rating:
5.0
Customer did not leave a comment.
JAMES BOONE
|
Overall Experience
Rating:
5.0
Super hassle free
MARISSA CORTEZ
Rating:
1.0
Had to beg the guy for a return receipt. Six hours later I eventually got one.
Mohammed Quraishi
Rating:
1.0
Have representative explain pick up and drop off regulations, not only assume because we signed the contract we have read through every single line, especially when reservations are done over the phone.
Jose Amaro
Rating:
5.0
Customer did not leave a comment.
Eric Fong
Rating:
5.0
Keep the lock to retrieve vehicle key lubricated more. It was extremely to unlock lock.
LETICIA HERSHEY
Rating:
5.0
Still being charged for storage and im not even renting anymore!!
Linda Martinez Rendon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luciano Garcia Jr
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICIO GONZALES
|
Overall Experience
Rating:
5.0
My storage room was infested with rats. While cleat found a total of 7 dead rats. Several of my stuff was damaged due to the rats and had to throw away
JOSE MARTINEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dianna Mendoza
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose Ybarra
Rating:
5.0
Customer did not leave a comment.
Roberto Ruiz
Rating:
5.0
Everything was Great!
Norberto Rodriguez
Rating:
5.0
Easy pickup and drop off.
Hector Garcia
Rating:
2.0
Vehicle had mechanical issues.
Luis Mejia
Rating:
5.0
Excellent service from the clerk at the location. Very knowledgeable, friendly, and courteous. I recommend this person and this site for their prompt service, clean and legally functionable trailer. The bad news.....is that the UHAUL website is the worst in the world. If the UHAUL location is closed and one wishes to drop off a rented trailer, there is no way to enter the compound, no way on the website to click on something or to post a "delivered" message, etc. I called the "nights and weekend" number and while the clerk there was friendly and helpful, I was still forced to abandon the trailer on the outside of the compound. I called the city police and they promised to do driveby checks on the trucks and trailer left outside the compound but what worried me is that no where on the UHAUL website could I post information that I had delivered the trailer to their site. TERRIBLE. On the website there should be a question asked of the person who rented the trailer. For example; "is the trailer returned to the compound site of where you rented it from at location xxxx Smith street, Fresno, 'state'?". Please consult the software developer of the UHAUL website and improve this terrible site. Thanks.
Ferdinando Garcia
Rating:
5.0
Remember to tell the customer the total amount of the deposit refund that will be returned.
Norma Mendoza
Rating:
5.0
Manager was very helpful. Move in was smooth. Convenient location for my needs.
Twila Sims
|
Reservation
Rating:
5.0
I could
Not have asked
For
Better service!!!! Excellent!!
John K Mccaa
|
Reservation
Rating:
5.0
Really easy to get the truck! There's no improvements needed. I asked questions and everything was answered!
Layla Talal El-Haj
Rating:
5.0
I WAS VERY PLEASED WITH THE SERVICE.
Artemio Cantu
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jerry flores
Rating:
5.0
Customer did not leave a comment.
Felix Garza
Rating:
5.0
Customer did not leave a comment.
Pedro Rodriguez
Rating:
5.0
Great experience. Will definitely be using their services again!
Juan Martinez
Rating:
5.0
Great customer service!
GRACEILA TORRES
Rating:
5.0
Service was wonderful, price was reasonable and the unit is just what I needed.