Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was not ready for a long distance travel, cab smelled like fumes from engine.
ADRIAN C
Rating:
5.0
Customer did not leave a comment.
Kassandra R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERNESTINA G
Rating:
5.0
I had my storage unit for over 10 years and the staff was always friendly, professional and helpful. I never had an issue.
SUZETTE D
|
Overall Experience
Rating:
5.0
Great customer service!
Victor S
|
Overall Experience
Rating:
5.0
I went online to rent a storage unit and was charged $20 and no response and no storage unit was given so I need my money returned because I was not satisfied with your service that I didn't receive....
Velma D
|
Reservation
Rating:
4.0
Customer did not leave a comment.
Alberto P
|
Overall Experience
Rating:
5.0
Did not really have any issues
Miguel C
|
Overall Experience
Rating:
1.0
Don’t use uhaul they charge a dollar extra per mile. Ridiculous. Paid over 300 dollars for a day use. Uhaul charges way too much.
Andrew G
Rating:
5.0
Randy was very helpful during both move in and move out. Great customer service!
John M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Allan V
Rating:
5.0
Customer did not leave a comment.
Kurt M
Rating:
5.0
don’t offer blankets as an add on if the location doesn’t have them
Hernan L
Rating:
5.0
Great customer service! No complaints….
eloy l
Rating:
5.0
Randy was really nice and attentive overall good
Flavio F
Rating:
5.0
A great experience and great location.
GILAFIRA N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carten G
Rating:
5.0
Customer did not leave a comment.
Daniel P
|
Overall Experience
Rating:
5.0
Always well maintained. Never an issue.
KARL B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Xavier G
Rating:
3.0
Customer did not leave a comment.
Pedro M
Rating:
5.0
Customer did not leave a comment.
Eduardo C
Rating:
5.0
Everything was 👍 great
Cesar R
Rating:
5.0
Customer did not leave a comment.
Fidel S
|
Overall Experience
Rating:
5.0
It was my first time renting an storage unit and it was nice to found out my belongings were safe and in a clean environment. Thank You, Oneida
Oneida A
|
Overall Experience
Rating:
5.0
I would improve the app
I had to go through the website to turn in my U-Haul
Victor S
Rating:
5.0
Customer did not leave a comment.
thomas B
Rating:
5.0
Thank God for the gentleman who is onsite after hours, he was a lifesaver!
Sebastian V
Rating:
5.0
Customer did not leave a comment.
Reymundo J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Feliciano J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luis L
Rating:
5.0
Customer did not leave a comment.
Jonathan G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roberto G
Rating:
5.0
Awesome experience, Randy has great customer service skills. Definitely will go back if needed and recommend to friends.
Ricardo M
|
Overall Experience
Rating:
5.0
The process was fast and efficient. Randy was very professional and easy going and more importantly the office is close to my home!
Bayardo R
Rating:
5.0
Yes representative was very helpful 👍 for our moving needs and I would recommend this specific location for your move .
consuelo s
Rating:
5.0
Customer did not leave a comment.
EDUARDO L
Rating:
5.0
Customer did not leave a comment.
JAMES B
|
Overall Experience
Rating:
5.0
Super hassle free
MARISSA C
Rating:
1.0
Had to beg the guy for a return receipt. Six hours later I eventually got one.
Mohammed Q
Rating:
1.0
Have representative explain pick up and drop off regulations, not only assume because we signed the contract we have read through every single line, especially when reservations are done over the phone.
Jose A
Rating:
5.0
Customer did not leave a comment.
Eric F
Rating:
5.0
Keep the lock to retrieve vehicle key lubricated more. It was extremely to unlock lock.
LETICIA H
Rating:
5.0
Still being charged for storage and im not even renting anymore!!
Linda M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luciano G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICIO G
|
Overall Experience
Rating:
5.0
My storage room was infested with rats. While cleat found a total of 7 dead rats. Several of my stuff was damaged due to the rats and had to throw away
JOSE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dianna M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose Y
Rating:
5.0
Customer did not leave a comment.
Roberto R
Rating:
5.0
Everything was Great!
Norberto R
Rating:
5.0
Easy pickup and drop off.
Hector G
Rating:
2.0
Vehicle had mechanical issues.
Luis M
Rating:
5.0
Excellent service from the clerk at the location. Very knowledgeable, friendly, and courteous. I recommend this person and this site for their prompt service, clean and legally functionable trailer. The bad news.....is that the UHAUL website is the worst in the world. If the UHAUL location is closed and one wishes to drop off a rented trailer, there is no way to enter the compound, no way on the website to click on something or to post a "delivered" message, etc. I called the "nights and weekend" number and while the clerk there was friendly and helpful, I was still forced to abandon the trailer on the outside of the compound. I called the city police and they promised to do driveby checks on the trucks and trailer left outside the compound but what worried me is that no where on the UHAUL website could I post information that I had delivered the trailer to their site. TERRIBLE. On the website there should be a question asked of the person who rented the trailer. For example; "is the trailer returned to the compound site of where you rented it from at location xxxx Smith street, Fresno, 'state'?". Please consult the software developer of the UHAUL website and improve this terrible site. Thanks.
Ferdinando G
Rating:
5.0
Remember to tell the customer the total amount of the deposit refund that will be returned.
Norma M
Rating:
5.0
Manager was very helpful. Move in was smooth. Convenient location for my needs.
Twila S
|
Reservation
Rating:
5.0
I could
Not have asked
For
Better service!!!! Excellent!!
John K
|
Reservation
Rating:
5.0
Really easy to get the truck! There's no improvements needed. I asked questions and everything was answered!
Layla T
Rating:
5.0
I WAS VERY PLEASED WITH THE SERVICE.
Artemio C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jerry f
Rating:
5.0
Customer did not leave a comment.
Felix G
Rating:
5.0
Customer did not leave a comment.
Pedro R
Rating:
5.0
Great experience. Will definitely be using their services again!
Juan M
Rating:
5.0
Great customer service!
GRACEILA T
Rating:
5.0
Service was wonderful, price was reasonable and the unit is just what I needed.
