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Alecia J
Customer Reviews for Supreme International
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I went to this location to use my $50 credit with Uhaul. The store hours show that they are open at 9am and there was no one there till 9:30. We had movers meeting us at 10, so I had to leave. I paid FULL PRICE for something I didn't have to because someone decided not to show up to work on time.
Tyler CThe Uhaul representative came late and could not easily find the office. The representative didn't assist with placing the auto transport onto the truck and proceeded to laugh in my face when I asked him to assist knowing that this service was included in my reservation. Would not recommend this location to anyone.
Julia DI was completely satisfied with the service at this facility.
REGINALD LThe check in process was long and took away time from my rental. Someone should warn customers that check in can take 15 minutes.
Lisa LThe guy was rude unorganized and very unprofessional arrived late our pickup time was at 9:00am and did not arrive until 9:30. Did not help instal the trailer to our hitch we were told we had to do it ourselves. If we wanted his help there was an extra charge for instalation. He did not do a proper inspection and because of this the trailer was not properly secured and almost fell off once we began driving.
AQUILEO MJust make them feel at home, as you've done to me.
mike aI was completely satisfied.
REGINALD LCheck in the return right away; therefore, the U-Haul representative will not call me a day later. Thanks
lavelle WContinue as you are, the customers will come to you. Continue your excellence.
Tommy CNothing
ROSIE DMake the lot more printable and more lighted up the parking lot is a little dark and scary go go in the dark . But besides that we did not have any problems
Mercedes Yawesome customer service
LISA CThe guy at this location is direct opposite of the guy at Moon Mart at Houston, he was very courteous, professional, friendly and helpful, I will recommend the service I received at this location to everyone.
ADESUYI AI was completely satisfied.
REGINALD LCharge more than the truck tha I requested
moris b🥰
KUDIRAT LNot sure if there is anymore that can be done. I was completely satisfied.
REGINALD LNot sure. The experience was excellent
YVONNE BFirst off I rented a truck in Indiana that you claim broke down so you took to me to illinois to get a truck adding more miles to my bill . Then you office was closed and i had to do all this phone app stuff that took forever and the truck is parked in an abandon lot with broke down cars and a dumpster that has trash everywhere it was not a safe place.
Emily GEnsure that the check engine light is off
LATASHA JThe gentleman there was polite and very gracious. Very professional.
AMANDA CVery great experience
OLUDAYO OThe guy who rented me the truck tried to scam me for gas.
Kevin RThe operators of this location seem to operate this as a hobby or ‘side business’. The entire building was locked and unoccupied at the time I was scheduled to pick up the van. The operator called me an said he was on the way, but arrived 20 minutes late. The facilities seemed to be an afterthought and were very uninviting. I would never rent from this location again.
Erroll SWhen customers request special equipment please make sure that it’s available and in the van or truck to make there move a little easier. If the equipment is not available then someone should contact there customer to let them know and not charge them.
Astardeiyunna SPERFERT
Olugbenga OVery nice customer service
Olugbenga OThis location charged me an additional $28.98 on 3/14/2022 after charging me a total $125.38 upon return on 3/12/2022 , I also brought to the attention to the the individual whom I presume to be the owner/manager that there wasn't a gas cap on the cargo van I rented which resulted in the poor gas mileage and he replied no way and laughed, at the start of the rental I noticed there was a check engine indicator on and he said don't worry about it its been like that. I discovered the gas cap was missing at the gas station to bring the fuel level back to contract agreement.
Inman Dgreat service. I was very pleased.
Coraneita FWhen someone selects to pick up at 6 am via mobile have them be able too. I was told I had to wait until they open at 9 due to a error. After a 1 hour and a half I was able to get another uhaul at another location. The lady originally did not want to give me more time and we went back and forth quite a bit. Finally she said I would get a 50 dollar credit and could have the truck more hours. Just a horrible experience.
Steven RI have a issue with the odometer mileage being inaccurate in what seems like an effort to scam extra money from customers. I’m still confused as to how a 360 mile round trip show up to 500 miles.
David CGreat uhaul service
TIMIE JGood service
OLUDAYO OEverything went very smoothly and friendly.
David MProvide clear instructtions on where the drop box is. To have all pictures done at onetime when you use your mobile device to drop off after hours.
LORRAINE PChecking out through the mobile app was extremely time consuming and having to call the 1800 uhaul number took up a lot of time due to the wait
MELONEE CEverything was good. The young man that help me was very nice he walk me though what ever i didn't understand on my phone, he got me in and out in no time.
VIRETTA KGreat service
Olugbenga OGood service
ADETOKUNBO SMy truck didn’t come with a dolly and I was charged $20 for two days for something that’s was never even on the truck I want a refund for that portion.
Corinne MIt not well lighted in the parking lot to return the truck that’s the only thing. You needs more lights for night and late nights return.
Ivan TThe entire experience with Uhaul has been horrible. I requested a location near my house to pick up the truck. However, I received a location 45 minutes from house. Customer service said that I should have received a call the day before, which I never did. I had to get a 10 ft truck instead of 15. I still had furniture in my apartment after. The moving crew showed up 3 hours late. Which I understand because they had a flat tire. But that really set me behind. I then dropped my truck off at the Sibley location. I asked the guy there if I needed to do anything before checking out. He said no. The next day I received a call that my truck was late. Now I was charged an additional $70 for a truck I dropped off two hours before the time I was allowed.
Aquita BAs far as the customer service goes. There's nothing to do, just wish this lication had longer hours.
ADREAN A