Customer did not leave a comment.
Dennis P
Customer Reviews for Supreme Pro Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Collins did a great job helping to coordinate our moving experience. Great location and excellent customer service!
FRED MMy only issue with this pickup was when I asked how to hook this up, I was not told about the safety chains. And a strap came loose on the first leg of our journey and the next day we needed roadside assistance and he mentioned the chains. I had no idea those were a thing. Would have been nice to have that extra assurance the car was loaded safely from the beginning.
Kimberly DOffice didn’t open until 1330, however the return procedure is similar to what you would do if you rented a vehicle on turo.com Very easy online return.
James WLocation representative was very personable and helpful.
John MGreat friendly service as always
Roberto GThe young man that attended us was so polite and professional and helpful. Would certainly recommend and do business there again.
Shermaine HVery professional & helpful advice provided. Thanks
Nick LNothing. Collins was extremely helpful, and we will go back to Supreme Pro Services for our next move!
Andre AI only dropped off the equipment after hours which was really convenient for me.
jonas rSame keep up the quality of work
Ricky LCollins was extremely professional and helpful.
John DSee above
GLEN HMaking your software and systems work at a timely Mayer waited at store for 45 minutes for systems work unacceptable
Ricardo LI’ve rented from this location 3-4 times and it is always handled professionally. Collin makes the whole transaction easy and quick.
Dale DThe location was great. My issue is with the horrible website/app. I had ordered an appliance dolly to move a freezer. When I picked up the truck the guy told me he doesn't have any appliance dolly's. No worries, we went to the website, called a representative to reserve a dolly at another location 4 miles away. While on the phone we asked her to make sure they had a dolly in stock before we drove all the way over there, she assured us they had one. We drive over there and there are no appliance dolly's in the store. He said they haven't had one in weeks. So we wasted over and hour of our time due to inaccurate information on the website/app and from an actual person on the phone. You need to do better U-Haul.
Herbert TPainful experience
Krunal PService was fast and exceptionally positive. This will be my go-to location from now on for truck rentals.
CHRISTOPHER BThe gentleman who handled the rental paperwork, etc was very professional, helpful, and accommodating. He definitely went above and beyond service!
Adrienne LExcellent service. Very polite staff. It was a pleasure doing business with them.
DAVID MVery happy with service and equipment worked perfectly. Fantastic experience.
Landon LVERY helpful, very knowledgeable. A pleasure to deal with!
James SKeep up the good service
Jeffery MEverything was great!
SAM DVery helpful and knowledgeable of equipment
Dale DI was an hour late for contactless pickup. Contactless pickup wouldn’t connect. The blankets were not in the truck. the truck was dirty in the cab, and smelled so bad with cigarette smoke it burned my nose! I cleaned the cab 7 times before departing on my trip and I could still smell the smoke. I had to put an open box of baking soda in the cab and sprinkle carpet fresh throughout the cab. There was a soda cup behind the seat, cup holders were dirty and had drips of dried liquid down the center on both sides and the doors.
Jeana BThe white guy was never there and lied countless times about coming to meet me and my driver to make moving a smooth transition. I would never recommend this location.
CHANTELL HWhat made my experience so outstanding was the efficiency and courtesy of you representative. He made this experience easy.
MICHAEL RPut bigger sign for Uhaul
JARED SThe trucks driver side mirror was not in good working order did not realize until on road. The mirror would not stay in position made for hazardous driving end up using a piece of rope to hold it in place. In addition the cab leaked when it rain came in on seatbelt harness both sides of cab seals need to be inspected and replaced
David Gtruck transmission was messed up ! i even called for roadside service and they never showed up
JACOB BKeep the trucks cleaner. The cargo smelt like trash and there was a cigarette bud in the driver cab ash tray which stank up the passenger area.
LILLA LNone
Monica JProfessional and courteous service was awesome
Carla RThe clerk in the office was personable and gave consideration to my having rented multiple vehicles from Uhaul over the past 8 months.
Janie WEverything was processed in an excellent professional manner. Customer service was very helpful and friendly. I am completely satisfied with the services provided by your company.
ROBERT HDelivered after hours.
AMIE TCold beer!? Lol, it was great. Very professional and proficient. Thanks again.
Michael WMade reservation online to this location and when I went to pickup they had no vehicles. I was then given a phone number for traffic Dept and had to make my own arrangements.
Bruce CNot having any assistance was troublesome. I couldn't find out if any additional moving supplies was available, either.
stephen sI called several times no pick up the number is a text free number smh the ac didn't work i stayed on hold with customer care for almost 1 hour and 30 min for someone too pick up and hang up then charge me 200 for one day !!! i am n will dispute transaction with my bank first thing in the morning !!!!
LaKisha VYoung Man was very helpful.
Lloyd BNever was able to talk to anyone, even during their "open" hours. Was randomly charged almost a month later for something I wasn't supposed to pay, and now I have to deal with that. So extremely unsatisfied would be applicable here.
Aileen NVery pleasant experience. I have rented from this location several times, and will rent from them in the future.
BRIAN GN/A
MICHAEL Rthe pick up employee was very very nice and super helpful
KYLE P