Customer Reviews for Surry General Store LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Surry General Store LLC

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Eugene W. on

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Rick H. on

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Alexandra K. on

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Have used company many times and will continue to do so.

philip d. on

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JAMES D. on

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John R. on

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Lynda M. on

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aaron c. on

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I have rented at this location twice in the last 24 months. Both times I had to wait an hour or more because "the online software had issues". Regardless of the source of the problem (the computer operator, the software, the connection, whatever) I will not rent from this location again. The price and vehicle was great each time. The repeat of waiting an hour or more on this "second chance with U-Haul" made the experience one that I do not wish to repeat.

Mike M. on

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MARK A. on

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Stephen R. on

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Carolyn V. on

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You are doing just fine. Thank you!

Robert J. on

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Wim S. on

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Iiro H. on

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This location is great. U-haul website not so much. This location can assure me that I will have the truck I want when I want it. I wish the U-haul website could also give me such confidence. Moving can be stressful enough as is, without having to worry about where/what kind of truck one might get. Not the first time this uncertainty has happened with U-haul. Will probably try Penske next time to see if they can guarantee a truck/time/location.

Andrew C. on

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john h. on

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Scott W. on

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Tyler B. on

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Terry B. on

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Lois K. on

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Everyone was very helpful and accommodating.

Alexandra K. on

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Hugh N. on

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Nothing. These people are great and the location served a large area. There was just enough milage allowed to make it. If I had to make a side trip for gas or a partial pickup, I would have been over the allowed milage.

morris l. on

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It was perfect. I have used U-Haul over the years and it's always been good service and clean trailers.

kelly f. on

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Nothing

fred c. on

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marie g. on

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Rob M. on

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The location was excellent. The reservation was changed to a location out of the way for me by someone other than location. The original location and I straightened it out.

Jacob D. on

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Bonnie H. on

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Dean S. on

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becky w. on

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As always, Excellent customer service

Steve P. on

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Peter Brown was very personable and friendly. I felt confident renting from him and he opened his store 30 minutes early to accommodate my situation. Very impressed.

Alfred S. on

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Bill S. on

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ROBERT S. on

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Guy said it would be $120, but then I was billed $144. Pretty bummed to get a different bill than what I was told. There was also an undue amount of discussion as to whether or not my vehicle was rated to tow what I was towing, which was pretty annoying.

MARK A. on

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Dena S. on

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Candice F. on

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michael d. on

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Great service - highly recommended!

Cheryl E. on

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Thomas S. on

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Carol L. on

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None...it was a very smooth transaction for a very stressful rush. Gentlemen was super nice and fast!

Gregory C. on

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Drop off had no problems

Nick T. on

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David W. on

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THOMAS H. on

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He was very busy but still found time to be personal.

Adam S. on

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Adam G. on

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Outstanding location to rent a U-Haul from. Kind, helpful personnel. Clean, essentially new 10-foot truck which performed flawlessly. Would definitely come here again. Thank you!!!

Karen M. on

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Tried the online app. It worked horrible. Couldn't pick up the truck at the place that I reserved it. No one there and the app didn't work. Had to call the 800m number and it took 2 people to help me after I waited on hold a long time. Sent me 10 miles out of my way to get a live crabby person who was not expecting me. Will try another company next time!

Monte G. on

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Edwin D. on

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Pete was an excellent source of information, and extremely helpful throughout the whole process.

Katherine T. on

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We had a great experience at the Surry General Store. Good communication, easy to work with, flexible.

charles l. on

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Very accommodating. A++++++++++++Customer as it should be!!!!!!!!!!!!!

David P. on

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Excellent customer service.

Grace J. on

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Very helpful customer service!

john a. on

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Very helpful and knowledgeable staff

Wim S. on

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The staff was very friendly and accommodating it met our needs.

tom b. on

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Michael C. on

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Andrew C. on

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Michael C. on

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Mike D. on

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great service on a hard to locate item, a Sport Trailer! come on U-Haul, this is a great product, make them more readily available!!

Sheila W. on

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David J. on

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Easy to find. Easy to get in and out of facility with trailer. Very friendly, helpful people.

Ann C. on

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Pete gives exceptional customer service and great advice! Five stars!

Jeanne S. on

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Peter @ Surry location was terrific. The only problem was with the U Haul online reservation system. It has an automatic default to 1 for moving supplies instead of zero. Didn’t catch that the first time I did reservation. Counter intuitive. Had to redo the whole thing and delete 1 for each item.

David G. on

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Dana R. on

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Michael C. on

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Ann C. on

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Exceptional, friendly anc knowledgeable customer service! Using again this weekend!

Ben H. on

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Henri G. on

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Crispen S. on

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Steven S. on

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They " care "

Amanda S. on

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scott n. on

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Stay like you are!

Wayne M. on

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Make sure Pete handles his/her rental !!!

Michael C. on

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Emma H. on

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bill d. on

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thanks

Richard B. on

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Anite S. on

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dominique h. on

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Alexandra K. on

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Alexandra K. on

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Laura M. on

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RAYMOND M. on

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My box trailer was ready and waiting when I arrived. Have always been treated well when I have rented from them.

Chris D. on

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Chris C. on

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Charles S. on

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Yes I would recommend, but with the comment that we arranged to pick up the trailer at 7 a.m. when they said they would be there, but no one arrived until 7:40.

Jonathan C. on

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Said they would be open 9am-noon but door was locked so I just dropped off the key and left. Had witnesses to verify truck was clean, damage free, at proper fuel level and the mileage incase a discrepancy should arise in the future.

Marc J. on

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Cary H. on

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Don't know what to do for improvement, I will go the extra distance to Surry General Store for the friendly and great service. Have used Surry General Store at least 3 times.

Michael C. on

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Daniel W. on

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Robert S. on

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Great service !

Joe N. on

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Had a hard time trying to locate a car carrier due to lack of carriers. This particular place pulled through and offered fast excellent service.

Paul C. on

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jeanne f. on

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jeanne f. on

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Robert W. on

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This and owner/operates business. The owners are very responsive to customers’ requirements. They serve as a terrific example for outstanding customer service.

Joe B. on

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One very rude man. I have a witness that he said I could pay the next day with cash knowing I had only $92.00 on my card, the bill was 94.++ he told me he would only pre authorize until the next day. sadly he went ahead and charged my account. He hollered at for returning the key into the red box after he said to put the key there. I will never use this company ever again. Also gave me a promissory note for $20.++ Please feel free to call me or speak to my witness. This man should not be representing U-Haul at all! 1(207)-479-3960 Joe Bubel