Customer did not leave a comment.Robert W.
Customer Reviews for Sussex Rent All
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Thomas G K.
Customer did not leave a comment.Wayne S.
All was good. Having the ability to book the info on different computers at the branch would be good.Peter H.
Customer did not leave a comment.Amelie D.
Customer did not leave a comment.Benjamin B.
I was double charged for my rental still waiting to see about reimbursementAnthony M.
Very pleasant with good customer service.Thomas G K.
Customer did not leave a comment.JOEY AUSTIN W.
We used the online return option, it has glitches when you get to the part about taking a picture and then it would not proceed with the option to capture it, one should be able to take the picture and download it to your site when your memory is tight on the phone. Took several tries.Lisa D.
I was somewhat dismayed when I was told that the employees were not allowed to assist in chaining my vehicle or putting restraints around the wheels even though I was a complete novice. Even though the first employee I dealt with tried to verbally help me his shop boss ran out to tell him to get back to work and referred me to You Tube for education I had watched the video but still found the straps and rachets confusing and was told insurance regulations prohibited the agency from offering help. In the end a friend gave assistance and we got on the road. If this is the type of customer service one can expect I suggest you review your policy.Phil S.
Customer did not leave a comment.Liam C.
Keep on doing what your doing , everything was great !!Sharon Mary D.
People need to be aware that they are charged more when using debit cardChelsie J.
Thank youHeidi F.
Customer did not leave a comment.MARION E.
Too expensive.adam S.
I would recommend that they make sure you know the price. I rented a truck which was $19.99 and I drove 9km and used it for 4 hrs and messaged the lady like she asked me to when it was returned. I was charged almost $60 which she has told me it was under $30.WENDI G A.
Customer did not leave a comment.Robert N S.
Include information about breakdowns with rental agreementKathy G.
Spent 2 hours calling U-Haul on a Sunday because the self checkout wasn't working. In a gravel lot in the middle of no where with no serviceJEFFREY MICHAEL C.
Sussex location was absolutely wonderful, very friendly. Welcoming bf helpful.brian H.
Customer did not leave a comment.Deedra Lou C.
Customer did not leave a comment.Melody K H.
Customer did not leave a comment.john M.
Customer did not leave a comment.NICOLE ANN ELIZA L.
Customer did not leave a comment.cedrick G.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.DANIEL BEVERLY A.
This is a great location to rent from. The staff are all so friendly, helpful and personable, and go above and beyond. Jessica is wonderful.JULIE CHRISTINE D.
The cargo area was not swept when I opened up the back to put my stuff in. Had to sweep it. Broken lightbulb glass and dirt.GARY BRIAN L.
Customer did not leave a comment.ROBERT JOSEPH J.
Such and easy process I would never buy a cart again the price is right the equipment is kept up to perfect condition and so easy to operate. I used it all weekend and was able to complete everything from moving a tiller, collecting wood and spring garbage drop off.CHRISTOPHER J H.
Customer did not leave a comment.Darrin S.
Customer did not leave a comment.DONALD A D.
Customer did not leave a comment.PAUL REGGIE C.
Everything went perfectly what an excellent price for a container to move furniture and a mower. Why would you ever buy a cart for the few times you use it. All containers are in excellent condition.Angela K.