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John D
Customer Reviews for Sutton Marine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have the uhual key accessible to someone doing a mobile pickup.
MATTHEW Astaffing issues. used online pick-up
Lawrence HOpen earlier
Stephen NNothing, Ed was so supportive of my rental experience. Best experience I’ve had and I’ve moved and used U-haul many time. Great job!!’
David MEasy, friendly and efficient.
Sarah BFirst time I have ever received "full service". The gentlemen hooked the trailer up all I had to do was back up and in less than a few minutes haul away! Highly recommend.
Bridget RAll was as expected. Only issue is that the 6x12 enclosed trailer does not have a trailer jack on the trailer hitch so you cannot disconnect the trailer when you arrive at your destination and use the car for errands.
Steve RSutton boats was an amazing uhaul provider. What a nice man!
renee nI wish the drop off locations would state if the location was a self service location so that a full service could be picked if needed. The location was very clean and trucks staged nicely but I had nobody to talk to in person or by phone. If I hadn't needed them due to the blanket issue from the previous location this would have been a perfect option!
Brooks BThe manager did not meet his commitment of having the truck ready at 10:00 Am. He was at the doctor and arrived at the location at 10:20 AM. I was to be in Greenville, SC at 12:00 to meet with a person to pick up a table. Had to reschedule the pick up time. Truck only had 3/8 tank. Had to stop and add gas going up and again on the way back. So mush for having a full truck for the trip. Had reserved the truck 2 days before. No reason for not having a full tank.
TOM RI can’t think of anything.
Constance BThe van was not clean and smelled like it had been used to transport animals. The online pickup & return process is difficult. I had an account setup on the Uhaul App but when I tried to use it to return the vehicle it could not locate my account and I was required to call customer support.
Debra PNo actual people to help, all online & it took over 45 min to complete the checkout process with help from U-Haul customer service.
Jason KNo one was available at the location
Tim GThe touchless pick up was awesome! Simple, logical and as fast as "in-person" check in with an attendant. It felt safe (not sharing too much data) and efficient - sharing location, photos, etc. all worked great.
Gerald MThis uhaul need to be washed on the outside. The chair was loading with dog hair and dust and the back floors of the van could use a mop or pressure cleaned.
Nicole JThe owner has no respect for people!! Had a issue with my billing so he decided to refer me to a 1 800 number instead of correcting the problem!! Suck freaking jerk
Darcy DGood dealership Always friendly and professional Have dropped off over 10 trailers at this location
Winston GThe app is not user friendly.
sharna tGreat customer service. Friendly and very helpful.
Lauren SNothing everything was good.
Chundra HEverything was great.
Robert KGreat customer service and support
TIMOTHY ESutton Marine is a great location, but the trucks were old and not maintained at all. Tie down rails were broke and the trucks were worn down
anthony fCentral scheduling could be improved (not the individual locations). Our pickup location was randomly switched by the central office to a location over an hour away from what we requested. It took two phone calls to get things straightened out. When that finally happened, our requested pickup location had the equipment, was expecting us, and was most helpful.
Robert LAll good!
James HVery helpful
Angela cPerfect
Tanner WThis is an excellent location and I have used them many times and will do so in the future. Great service.
ROBERT YAppliance dolly was ordered and paid for but was not on the truck. Other than the missing dolly, great experience.
Carla APersonable, friendly and knowledgeable
Paula BI paid for 2 furniture dollys and did not receive them. This made the move very difficult since the only help I had was my wife.
Graydon CLocation was closed. Left keys n drop box.
JOSEPH HI was charged 3 times off credit card money not put back on card yet
Elizabeth CFriendly welcome and service. Truck was ready to go when I got there. Highly recommended.
Carlos ETruck wasn't swept out, and there was no truck inspection, which is typical with mom and pop businesses.
Troy HSimplify the electronic process for us e dummies
Jon JVery nice gentlemen helped me. I had reserved a pick up being a van was not available to pick up carpeting. It was raining when I got to the store. He was very helpful at suggesting the small box truck which was easy to drive. In and out was speedy. Overall good experience.
Barbara KGreat customer relations - very helpful with local information. Nice folks!
Janet LEverything was great!
Dante JNothing at all.
DONNE WAlways been pleased with Sutton Marine. No problem dropping off the trailer and closing out the transaction.
Joseph VEd was great!
Timothy SEd was great! I rented a truck that was easy to couple with my trailer. The Silverado 1500 had plenty of power and easily pulled my load.
Timothy SDrop off location was closed when I got there, but it was easy to find, with ample parking. My only problem was in getting the online drop off app to work right, on my phone. No matter how many times I tried to share my location information, the app kept glitching. I finally gave up, because I knew I was in the right place, and I counted on y'all to figure it out.
Jonathan VThe rental process went very smoothly. For any new customers, I suggest opening an account online prior to renting a vehicle. Your online renting process is very efficient and makes picking up the vehicle and returning it effortless. Thank you!
Kenneth DCustomer service is excellent. Easy to use location.
Stacy T