Customer Reviews for Swainsboro Supply Company
(U-Haul Neighborhood Dealer)

164 reviews

360 E Main St   Swainsboro, GA 30401

(478) 237-4007

Location Hours

  • Mon-Fri: 7 am - 5:30 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/30/2021: Closed

Services at this Location:

Contact Us

(478) 237-4007

360 E Main St
Swainsboro, GA 30401

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5:30 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/30/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Whitney V. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL F. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

This was a GREAT experience and the people at Swainsboro Supply Company were amazing! Wonderful to work with!!! HIGHLY RECOMMEND!!

Shannon S. 
Rating:
3.0

Longer drop off to next customer pick up times.

Sean T. 
Rating:
4.0

All was well

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Mitchell H. 
Rating:
5.0

Courtney and Scott were extremely helpful, friendly, and prepared. They made equipment turn-in very easy. Thank you!

BRANDON E. 
Rating:
3.0

Check in person was not really friendly. Acted like it was a pain.

Gary K. 
Rating:
5.0

Dropped off there before it's a professional rental service

james B. 
Rating:
5.0

Customer did not leave a comment.

BOBBY W. 
Rating:
1.0

I will never use Uhaul to again, especially after the way I was treated and flat out embarrassed by this company. I've never felt so ashamed and embarrassed in my life until I was surrounded by police saying I had stole my own usual. But how can I steal something that was in my name?? The uhaul rep was very rude and more worried about getting home to his video games he complained about. I had to unload everything I owned my on the side of a store parking lot and sit for hours; waiting to find someone to help me load up my belongings and take me to where I'm moving to. I don't want to show my face around my small town from the pure embarrassment y'all have made me feel.

Tori S. 
Rating:
5.0

Customer did not leave a comment.

Lewis T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Lewis T. 
Rating:
5.0

Customer did not leave a comment.

Lewis T. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

DIANE N. 
Rating:
3.0

I had no interaction with the personnel nor did I go inside the business therefore I can't rate it. Business was closed so I checked in truck online and put key in dropbox.

Carol D. 
Rating:
5.0

Customer did not leave a comment.

RUSTY B. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
4.0

Customer did not leave a comment.

Sidney S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Tim Y. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Jesse J. 
Rating:
5.0

N/a

Timothy B. 
Rating:
5.0

everything was fine

tammie L. 
Rating:
4.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Lewis T. 
Rating:
5.0

The rental and return was very convenient, and the truck made the transition much easier.

Georgia M. 
Rating:
3.0

They are slow and I waited about twenty minutes to turn in my key

RONNIE M. 
Rating:
1.0

Customer did not leave a comment.

Leurica D. 
Rating:
5.0

Customer did not leave a comment.

Lewis T. 
Rating:
5.0

Great experience

LEWIS T. 
Rating:
5.0

Customer did not leave a comment.

Jerry T. 
Rating:
5.0

Great customer service

Rodney H. 
Rating:
3.0

Make sure U-haul vehicle is at location before allowing a customer to reserve U-Haul. The upside is, I was allowed to get another U-Haul in place of the absentee U-Haul.

Tanesha R. 
Rating:
5.0

Customer did not leave a comment.

brandon M. 
Rating:
5.0

Customer did not leave a comment.

Mack T. 
Rating:
3.0

I have no complaints with Swainsboro Supply they were just the pick up place. I reserved the truck through the 800 number. I would not recommend using u-haul at. I was told $39.95 per day plus mileage. What should have cost around maybe $160.00 my card was charged $258.00. Never again will I use this company and will not recommend it to anyone else.

June H. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

LULA S. 
Rating:
3.0

Customer did not leave a comment.

Madison L. 
Rating:
5.0

Customer did not leave a comment.

Jeffery W. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY E. 
Rating:
4.0

Customer did not leave a comment.

Joy L. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
1.0

This location has over 10 employees but only two of them can check in/out UHauls. I had a scheduled/reservation pick up at 12 noon. I arrived at 12:08 to find that both "UHaul employees” had clocked out and left. No one else could help me. One of the present employees had to call one of the “UHaul employees” and tell her to come back to help me. I waited 5-10 more minutes for her to arrive. The best part.... No one apologized!!!!!! They acted like it was a normal occurrence.

James K. 
Rating:
5.0

Customer did not leave a comment.

Kirk S. 
Rating:
4.0

Customer did not leave a comment.

Rudy H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
3.0

I rented a trailer and advised that I may not be able to arrive by the time the different drop-off location closed. I was tole "no problem, can drop it off anytime." No mention was made of a $20.00 fee for late drop-off at the time I picked up the trailer. Although it was in the "fine print," I was surprised and disappointed. Beware.

George A. 
Rating:
5.0

Customer did not leave a comment.

Denise W. 
Rating:
5.0

Quick service. Very nice young ladies .

Charles H. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Customer did not leave a comment.

Calah S. 
Rating:
5.0

Customer did not leave a comment.

Brittany S. 
Rating:
5.0

Customer did not leave a comment.

Francis W. 
Rating:
5.0

Customer did not leave a comment.

Shanon R. 
Rating:
5.0

Great experience. Great customer service.

Happy W. 
Rating:
5.0

Nothing Great Service

Carol H. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Good customer service.

ERICA G. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
1.0

This location is an affiliate. They are not familiar at all with mobile check in. Truck was not found because it is stored behind a commercial business and requires a person to go get truck and drive it around to the front of their business. No items were in the truck, they had to be taken from some warehouse, no furniture dolly and I insist on a refund for thst charge. Hopefully I will not need to use that location again. When I called Uhaul Customer Service asking where the truck was located, the woman who was there asked me “who are you talking to, what is their name”. The rudeness was unacceptable. A man who works for the commercial business, Swainsboro Supply , was more helpful and professional, his name was Kason. The woman was absolutely unprofessional. Their comment to me regarding a Mobile Check in is that they never have customers use mobile check in! And there was absolutely no way for mobile check in for a 26' truck since it was held in a separate area. Overall unacceptable experience .

Mavis Lovin F. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Genell A. 
Rating:
5.0

Customer did not leave a comment.

Francis Howard W. 
Rating:
5.0

They are knowledgeable and courteous. Would recommend.

Ernest H. 
Rating:
4.0

Customer did not leave a comment.

Jonathan C. 
Rating:
4.0

I enjoyed the friendliness of the staff ??

Erric B. 
Rating:
1.0

Was charged 32 dollars because I left the tank at 7/8th full. And 25 dollars for someone to spend 5 minutes sweeping the back of the truck. But people were nice at least. Not recommending U-Haul to anyone.

john A. 
Rating:
4.0

Customer did not leave a comment.

Kristin M. 
Rating:
4.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

GINGER K. 
Rating:
5.0

Customer did not leave a comment.

Gregory E. 
Rating:
5.0

Girl checking you in slow couldn t wait for receipt to slow seems like the phone thing slowing things down on check in

Alan Y. 
Rating:
5.0

Customer did not leave a comment.

Betty A. 
Rating:
5.0

Customer did not leave a comment.

Lee L. 
Rating:
1.0

This was a disaster all around. I will never use u-haul again. The Athens North Ave location was unprofessional and lied to us multiple times. The best part was finding the moving helpers who helped us move the rest of our stuff that didn't fit into the boxes after we were told far too few. I would never recommend these to anyone.

Meghan D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Assisted in helping me find out what was going on with my contract.

Letha N. 
Rating:
5.0

Customer did not leave a comment.

POLLY B. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

KEITH W. 
Rating:
5.0

People at dealer were excellent. U-Haul corporate needs to change its policy so that guarantee of a reservation can be made a week in advance and there is no question as to whether a truck will be available on the day and time required. Too much stress concerning this. I will probably hire a moving company next time only because of this issue.

Gary W and Linda K. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

yamim C. 
Rating:
5.0

Customer did not leave a comment.

samuel M. 
Rating:
5.0

They was trying to blame my husband for light when the the per we pick up from told us to tell dealer in swainsboro so they can manitce

Amberly F. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE J. 
Rating:
4.0

Customer did not leave a comment.

Brenda Y. 
Rating:
5.0

Customer did not leave a comment.

Holly S. 
Rating:
5.0

Keep up the excellent service.

Dennis J. 
Rating:
5.0

No issues, used the drop off key box.

Denver B. 
No reviews have been submitted for this location.

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