Customer Reviews for Swartzmiller Lumber Co
(U-Haul Neighborhood Dealer)

163 reviews

802 W Broad St   Chesaning, MI 48616

(989) 845-2026

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(989) 845-2026

802 W Broad St
Chesaning, MI 48616

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Rickey R. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Nothing, They were great.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Brad D. 
Rating:
4.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

Ihaul contacted me and told me the trailer had not been returned I called back immediately and let the person know that the trailer was returned the same day it was rented and even told them the name of the guy that helped me unhook it. I asked them to call the drop off location to confirm. Two weeks later I get an email from uhaul saying the trailer was still not returned and would be reported as stolen. For some reason I could no longer access my receipt on the uhaul site and after calling the rental location odd notes about alternative an alternative drop off location was added. I called Swartzmiller Lumber and they took care of the issue right away. I like uhauls products and prices, but there are too many system issues.

DAN N. 
Rating:
3.0

Process went great here the only negative thing was the pickup was suppose to be no contact, but after all the work I did on the app to pickup the Uhaul I still had to go inside to get the keys. This was not a no contact pickup. Also I want to note here when I dropped off the Uhaul in Roscommon I noticed behind the drivers seat was a open pack of cigarettes. Since I was the only one in the uhaul and since I do not smoke these had to be from a previous renter.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Graham D. 
Rating:
5.0

Customer did not leave a comment.

dennis T. 
Rating:
5.0

Customer did not leave a comment.

DENNIS JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Nothing, they are very professional and helpful

William T. 
Rating:
5.0

Great customer service and excellent location!

Thomas S. 
Rating:
5.0

Very friendly place

Mike Z. 
Rating:
5.0

People here are friendly, very helpful....pick up and drop off is quick and hassle free!! Will always try to use this U Haul place!

John N. 
Rating:
5.0

They were very nice from my phone call to making sure my brake lights and turn signals worked!

William T. 
Rating:
5.0

best people in the world. will always go there.

Noah I. 
Rating:
5.0

Very nice easy to use everything labeled.

jerry A. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

This place is great! Service is friendly and very helpful!

John N. 
Rating:
3.0

It would be nice if trucks had size, eg. 10 ft, labeled on the side.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

Sandra N. 
Rating:
4.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
3.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Melisa B. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

This location is great to work with. They are quick with your order and hooking up the trailer.

Sam M. 
Rating:
5.0

Customer did not leave a comment.

kristan P. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Very nice people. Took care of us quickly and professionally.

Bruce P. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
3.0

I like using Swartsmiller lumber as my pick up and drop off. Its obvious that uhaul should male this a main hub.

DAN N. 
Rating:
3.0

Customer did not leave a comment.

cheryn P. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

I love the app. And the fact that you can do everything right from your phone. It really speed things up.

Sam M. 
Rating:
5.0

Customer did not leave a comment.

Tracy H. 
Rating:
2.0

i was very disappointed. reserved on tuesday for thursday and then find out thursday when i arrive that the truck was not at that location. had to take a smaller truck, make more trips, not very happy about that. for that reason not very happy at all with u-haul. to me that was b.s. a customer goes to a certain location, reserves a truck two days in advance and then finds out sure you got your reservation but not a location. have to drive 15 away to get the truck you wanted. why the hell did i got to my nearest location in the first place. it was close to me, i do business there, and i expected when reserving a truck it is going to be at the location i expected to pick it up at. not cool at all. would not recommend u-haul to anyone. even the location people where i rented it from was aware of the situation. that was not very good either considering the are doing business with u-haul and representing them. everything was a cluster f--- and was not impresses at all.would tell anyone to look elsewhere for there rentals and make dam sure the vehicle you want is going to be at the location you are expecting at the time you requested it.

JAMES W. 
Rating:
5.0

Just make sure they are aware of your store hours.

Miranda G. 
Rating:
5.0

Nice Family Business. I recommend them .

David F. 
Rating:
5.0

Awesome people who understand how business should be conducted A +++++++

chris A. 
Rating:
5.0

Customer did not leave a comment.

dave K. 
Rating:
5.0

Efficient, friendly Easy to rent from Helpful

Mark R. 
Rating:
4.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

I recommend using Swartzmillers as a training facility to help your other locations learn how to manage their UHaul customers quickly and efficiently. They were fast and knowledgable and made my experience better than I could have hoped. My expectations were very much exceeded, and they are where I will go in the future.

Scott B. 
Rating:
5.0

Not a thing! Swartzmiller's is top-notch, great customer service, and friendly to boot!

Em M. 
Rating:
1.0

Have equipment ready for customer when they arrive. Not parked behind other equipment packed with snow and ice which my son removed. Then when I returned it to my destination they had no record that it was being dropped off. They called in and the answer they received was that it was canceled. So evidently Swartz Miller's didn't finish the paperwork properly either.

becky H. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Super quick and easy to check in and get on the road!

Sam M. 
Rating:
5.0

Great service at Swartzmillers Lumber!

Donna L. 
Rating:
5.0

Customer did not leave a comment.

Matthew E. 
Rating:
5.0

Nothing staff were great.

Harvey W. 
Rating:
4.0

Customer did not leave a comment.

Sam M. 
Rating:
5.0

Friendly and helpful. Willing to answer any questions we had. Kept us informed about pickup for trailer

Brian B. 
Rating:
5.0

Very friendly and great to deal with.

Mike Z. 
Rating:
5.0

Customer did not leave a comment.

Kenneth V. 
Rating:
5.0

Customer did not leave a comment.

Annette R. 
Rating:
5.0

Customer did not leave a comment.

Annette R. 
Rating:
5.0

Customer did not leave a comment.

E and L H. 
Rating:
4.0

None

Mary Lynn S. 
Rating:
5.0

Chris is very helpful with selection.

Jeannine H. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

No new improvements are needed

robert K. 
Rating:
5.0

Customer did not leave a comment.

ed L. 
Rating:
5.0

Customer did not leave a comment.

Diana W. 
Rating:
5.0

Customer did not leave a comment.

Echo C. 
Rating:
5.0

Customer did not leave a comment.

Elaine B. 
Rating:
5.0

none

robert K. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
2.0

only one person onsite really knows how to use the system to rent a vehicle. I was also overcharged because the beginning mileage they entered was wrong (I think they transposed numbers when reading the odometer on last check in) so I was charged about $45 more than I should've been and they would t or couldn't change it. I contacted U-Haul and they refunded the error. So if you rent from here be sure to check that the odometer reading is correct. I made the mistake of not reading it, but as I said U-Haul of Central Michigan credited my card.

Bruce B. 
Rating:
5.0

No problems

Fred B. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
2.0

Ordered a utility cart when I reserved the equipment online. No utility cart was available at pickup location, (Swatrzmiller Lumber), so they substituted an appliance cart. Unfortunately, I was still charged for the utility cart. Contacted vendor to correct error and was told that I would not be charged for the utility cart, but final billing included not only the $10 for the utility cart rental, but also a $25 charge for lost equipment. Contacted vendor again and was informed that I would be credited the cost "within a few days." If the issue had been resolved immediately, I would not have to wait and hope that I will be credited.

Brent S. 
Rating:
5.0

Customer did not leave a comment.

Mitch H. 
Rating:
5.0

Swartzmiller Lumber did a great job getting me set up and on my way for a safe and easy transport. They were very knowledgeable and quick to answer all of my questions Thanks Nick Keeler

Nick K. 
Rating:
5.0

Chris was very helpful with every aspect of this rental.

Jeannine H. 
Rating:
5.0

Customer did not leave a comment.

Loretta B. 
Rating:
5.0

Great staff. Great customer service. Way above my expectations. Very good experience.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
4.0

The young man that assisted me with this rental was very efficient and polite .

MITCH H. 
Rating:
5.0

We were running late in traffic trying to get the trailer to Swartzmiller prior to 5pm closing. When it was apparent we would be about 10 minutes late, we called and reached Chris, who said he would wait for us We parked and Chris cheerfully and quickly detached the trailer. Outstanding customer service, especially since we cut several minutes into his Friday evening.

ROBERT G. 
Rating:
5.0

This truck rental was one of the most pleasant experiences I've had with U-Haul in all the years I've rented various equipment. The people at both locations were superb, the truck was excellent and the rates very fair. Thank you.

myron L. 
Rating:
5.0

This the best location I have ever rented from. Would recommend this location overall to anyone. Thank you

Rob M. 
Rating:
3.0

I have nothing negative to say, it was neither extraordinary nor negative in anyway.

Mauricio C. 
Rating:
5.0

Talk to Chris, He will assist in your needs. Great folks there, looking forward to rent again from them :)

JOE S. 
Rating:
5.0

Excellent customer service. Will use this place again.

Mike Z. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

This rental was easy to arrange with the help of the staff at Swartzmiller's. Priced within reason.

George R. 
Rating:
5.0

no comments

Yogesh S. 
Rating:
3.0

Customer did not leave a comment.

Dan N. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Temperance B. 
No reviews have been submitted for this location.

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