Customer Reviews for Sweet Wheelz Auto Styling
(U-Haul Neighborhood Dealer)

Rating:

5.0

It was so nice Thanks

Rating:

1.0

I need a refund because my booking is confirmed but you guys didn’t provide a truck at that moment.

Rating:

2.0

When I went to pick up my vehicle, the key was not in the box and it delayed us by almost an hour. There was no dolly available to us either, though we had ordered one.

Rating:

3.0

Engine light in dash should not be on. Rebate customer some $ if u change Pickup location after confirming a previous location . Reduce per mile charge.

Rating:

3.0

The facility opened late I had to wait

Rating:

3.0

It took over 45 mins to sign the truck out using the app. Nightmare experience. Once signed out, it was fine. Return was fairly easy... however, the remote procedure needs to be improved. It's really cumbersome.

Rating:

5.0

The person who helped me pick up the truck was very knowledgeable and helpful. The truck was clean and was easy to drive. Retiring the car was a bit difficult because I had to take pictures in the dark.

Rating:

2.0

The U-Haul app was terrible. Because the agent at the location where I rented the truck helped me, I was able to start using the truck, I don't think I was able to start using the truck without it. I will tell everybody who will try to use U-haul not to use the app at all. Why do you request a person who guarantees users at the moment to rent? And it is NOT reasonable to have a guarantee on the spot! It is also not reasonable to be able to rent if the guarantee doesn't respond to the phone call at all! What happens if the person is busy at work or something!? It is ridiculous. The person was nice at the place where I rented, so I will recommend him, but no app at all.

Rating:

3.0

Instructions for pick up were not clear, truck was not in reasonable view. Truck was poorly maintained and boarded on dangerous. The location was ok, I won't rent with uhaul again if this is the type of equipment you allow people to spend money on and use.

Rating:

5.0

The staff was so helpful it was wonderful experience.

Rating:

4.0

Everybody need to know, the parking spot truck is available to park the personal car while you are using the truck.

Rating:

3.0

Comment is about rental at smart vacuum plus in oakville resv# 98907602. Van was confirmed for 10:30pm pickup but when it was not available for mobile pickup Ended up spending 1 hour on phone etc and having to rent a different size truck from a much further away location. Very upset about this experience

Rating:

5.0

U-Haul has let me down before. This rental was great, thanks.

Rating:

5.0

Uhaul itself is a no do better

Rating:

5.0

It was all perfect .Never thought it would be that easy to shift everything on a day.

Rating:

5.0

These individuals are absolutely incredible! They came to my rescue when I was in a tight spot. The trailer I had rented was delivered by someone from out of town, but unfortunately, it arrived with a broken connection. Without hesitation, they swiftly resolved the issue and got me back on the road. It's important to note that there wasn't a single trailer available within a 200-kilometer radius of my location.

Rating:

5.0

friendly greetings. would prefer this over the other Mississauga locaitions

Rating:

1.0

The truck was 2.5 hours late and we were waiting forever. This results in delayed move and an angry landlord which is not recoverable anymore

Rating:

5.0

Excellent customer service and very friendly

Rating:

5.0

I had the best experience today. Fadi the rep who assisted me was absolutely amazing. I would highly recommend. I have also written a review on google for it.

Rating:

4.0

There service was really good, vehicle was clean, the CSR Fady was friendly and willing to support and fulfill all my requirements

Rating:

1.0

Paid for 2 dozen pads and got 14, didn’t have the 2 wheeler and the 4 wheeler dollies I specifically reserved online, didn’t fill it up to a quarter tank and I was charged 90$ for 20$ worth of gas. Absolutely ridiculous, awful service, will never rent from UHaul again.

Rating:

4.0

The key box was frozen, make it easier with new technology to open the box

Rating:

5.0

Nil

Rating:

1.0

Don't charge them for cleaning even when they cleaned it before returning it.

Rating:

3.0

We had issues with the truck. At one point, we were stopped at an intersection, and then the accelerator wouldn't worked. We had to turn off the truck and back on and then it worked again. Later, we had issues with the parking break release. The parking break would not release after multiple attempts. We waited about 15 minutes trying to get road side assistance from U-Haul and were directed to a voicemail after waiting 15 minutes. We tried to release the parking break again and it finally released. We are very disappointed with the experience and the reliability of the truck. There were also only 5 moving blankets in the truck when we had ordered 12. Finally, we had originally booked a one-way vehicle, but were told 2 days beforehand that truck was not available. We had to drive the truck back which was a major inconvenience for us. Overall very disappointed with our experience.

Rating:

5.0

Slick process, crystal clear - very happy.

Rating:

5.0

I came in the day before to confirm that the furniture dolly's I ordered were available. I was told they did not have any but Fabi made a call and later confirmed with me that they had them delivered to the store and they were in the vehicle when I picked it up. The mobile pick up was pretty easy as well!

Rating:

4.0

since we are in Canada, maybe use Kilometers instead of miles for calculating. ex. $1.09 /km or $1.75/mile

Rating:

5.0

Didn’t have any issues, and the vehicle was clean. I would definitely recommend

Rating:

5.0

Convenient location. Unit was available as promised (actually 10 min early at our request). Fadi was helpful and courteous. We will definitely work with this location for any of our future truck rental needs.

Rating:

5.0

Good service.

Rating:

4.0

The mobile check in and return feature is great. We picked up the truck after hours and returned it early the next morning. The truck was right where it said it would be and the check in was simple. Even for a first timer like me. The truck was clean and ready to go!

Rating:

5.0

May need oil change more often

Rating:

1.0

The rep did not went through the agreement with me and I missed mileage and he charged me over mileage and now I have to waste extra time for a dispute. The truck right hand side does not have blind spot mirror. Such poor service.

Rating:

4.0

U-Haul app gave the wrong truck equipment number , the employees at the location were quick to correct and notice the issue

Rating:

5.0

No improvement necessary. Renting from this location was my best ever Uhaul experience. I will definitely use them again.

Rating:

3.0

Please check for the damages prior to giving the vehicle. Parking is bit difficult in the non working hours. because there are no indication on where I need to park.(slot based)

Rating:

5.0

Only thing is that truck smelled like garbage

Rating:

5.0

I’ll be going to the u haul at this location in the future

Rating:

5.0

Just drop off location..place was closed

Rating:

5.0

Very happy - Freddy was amazing!

Rating:

5.0

I didn’t get his name buy the gentleman who was working at the front on Friday, July 1st at 8am helped us a lot. We had some issued with returning our rental truck and he was very patient in assisting us. Thanks a lot!!!

Rating:

1.0

it took me almost half an hour to get help from the chat/customer service when trying to get the key for the truck. And I think I overfill the gas since I was so late due to the delay in getting the key and forgot to take picture of the fuel gauge. I refill it to half tank when returning the truck. The cargo area also not cleaned.

Rating:

4.0

Did not include furniture pads for which I was charged.

Rating:

4.0

Nothing really, customer service was great, everything went very smoothly. Thanks!

Rating:

5.0

excellent service, I am looking forward to rent again, thanks

Rating:

4.0

I don’t think that the vehicle was particularly clean. It wasn’t horrible or anything but there was a lot of dust on the dashboard :)