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David Wong
Customer Reviews for Symons Valley Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
“Do not cheat”. I had to drive it one way and they had told me that it will cost me around $700 plus tax plus around $56 insurance and tit bits but then everything changed and they have me a contract of close to $1300 and said $700 ish was just an estimate.
Ajay ChawlaThe app is broken so I couldn't return the truck online. I dropped the key in the key box and received the receipt on the second day's morning. The out mileage on it was wrong (I took pictures when I got the truck), so I called UHaul to clarify it. But the staff refused to listen to what I was saying and told me "the out mileage can't be changed" and hung up the phone call directly. I paid extra money that I shouldn't pay and got such a rude and bad service. Never go to this location again.
Yongjia SunEmployees answer the phone with, "hello" Trucks never have any fuel. You have to clean snow off your own truck. This is basically a self serve location aside from someone taking your Money
Markus l DeanBilled me 300 for lost keys even though payed for insurance. Didn’t offer the couple dollar more insurance so we had to pay. The location for pick up was muddy. Very muddy. System went down so had to go to this location a 40 minute drive from my house, as the location 3 minutes from my house wouldn’t rent us one that went one way. You guys were awful
CHRIS HOLIGROSKIWe were treated well by the location but not by the U-Haul head office we were called and offered a deal for dropping off our unit at a different location. We were told we would get a flat rate which we agreed to and we even asked if this applied to our 7 day rental and they went and checked and said yes. We then asked again if we were getting a flat rate and no mileage and were told yes which we thought was awesome. When we picked up our unit we were told we only got 50 kms free and I asked to talk to the dispatch and they wouldn’t do anything for us as we felt we should get a better deal than this given we were told the above. I asked to talk to a manager and was given a name and number which I called the next day and left a message as they were off that Monday. I never got a call back. Not impressed!
Robert HopkinsDude working there knows his shit and is very polite and helpful. Trailer has some dirt but not his fault. Increase your fees for cleaning so people will be more inclined to return them clean.
Jordon BentDrop off went smooth.
Gordon WeflenThis area was 28km away from my original booked location. The office was small and dirty, and all of the trucks were in mud.
William Richardsonn/a
Assaad SaadYour website needs work - the amount of upselling is not just annoying, but it's confusing and makes the process of checking out really unclear. Website also did not make it clear that certain charges were applied per day rather than per rental. Just not customer friendly at all to go through the online checkout process!
Jillian DaviesI really like to come to this location because they make everything so simple and easy. Customer service is extremely nice and tell you everything up front. I would definitely come here for Uhaul service down the road.
Thuy BuiI asked where is my U - Haul in the office and your teammate just sit on the desk and point at on of the U haul with out even stand up. I told him so many U - Haul outside. After asked three time still the same attitude.
Kyle HoCustomer service is good
Alemseged ZeramariamFound the charges starting at $19.99 good but at the end of it the $130 was crazy.
Andrew BothaAhmed is an excellent in person to deal with. Always makes sure customer need is more important. Dealt with other guy there too and he is great as well. Thank you
GURNECK SINGHNothing
FARMON SHUKUROVIf we return the vehicle with less gas than when we pickup, there is an extra charge. But if we return with more gas, we don’t get a refund for extra fuel. Disgraceful and absolutely disgusting way to treat a customer.
Supratim BaruaI have been renting from U-Haul for over 7. I really like that there is always a truck available but I dislike their refund option. If you pay with debit the refund should be within the same day, not 72 hours. The older gentleman answering the phone should get customers service training.
Adriana RAMIREZI wish that there were snow tires installed in the truck, which may help with your business in snowy day too.
Qiao Mei HuI was unexpectedly charged approximately 35L for fuel and when I called to inquire on the matter I was given the excuse that because I drove (X) kilometers I had to purchase (X) amount of $dollars worth of fuel. I think I lost brain cells trying to understand the owners logic and reasoning for the charge. He was rude and unwilling to understand that I returned the vehicle with the exact same amount of gas that I had taken it with. (Pictures were sent to 1800UHAUL and money has been returned since then) I will never use this location again, they are crooks and I will do everything I can to let the people know to avoid them.
Andrew PantigosoI had to get the u haul boosted as it didn’t want to start during the rental.
DRYDEN BABLITZIt was a heavy snow today, but nobody had cleaned or removed the snow from the parking lot and rental car. The staff were helpful on check in and out.
EHSAN KARAMINothing - simply road conditions did not co-operate
Karen FraserGive discounts to old customers
JOHN GABRIELThe trailer that you arrive to at this location is not very clean. There was hardly any room for more than 2 people to stand at this location. The gentleman at the desk hardly knew what my reservation was. We had to do every question over again that I filled out on line. The appliance dolly was left outdoors. The right wheel was frozen on the dolly. The truck had only 1/4 of tank of gas upon rental. Windshield was completely full of ice. The check engine light was on the truck. I had to fill up on gas before going to my old residence to load. In all my years of using u-haul this was by far my absolute worse experience.
Tyler GalbraythI hired a van which got glasses all over not much suitable for transportation I got a accident and damage the rear glass for which I paid a lot for compensation I got a bad experience
MOHAMMAD QAYYUMGuys there helped me promptly and I had no issues. Thanks again.
Drew SiewertFriendly helpful staff, was a great experience.
Hendrik CronjeFriendly staff. Easy check in and out process.
Ka WongThe truck just stalled right after loaded up, and causing me missed the window I paid for moving-in to the new condo. Also the miscommunication between the road side assistant staff and the service center is awful. It simply took an hour to sent someone in.
Warren Kam Tai YimAll good process
Samir Majeedmake it clean and secure so my tv wont break
Bikram GillFinding the return location is not very clear. I was very hesitant to start the self-return process when I wasn’t at the return location yet. As that seemed the only way to find it on the app.
Tim McMullenStaff engaged into religious conversations and condemning Christianity religion which I told him to focus on working instead. I didn't go well with us , poor service
SOLOMON LASSAHN/A
Sven PaulsenThe trailer we picked up was not washed. Inside was clean but not the outside. We had to stop at a car wash before getting home to wash the mud off the unit.
Sean MichalskiVery efficient
MAURICE GUAYKeep doing the good work.
KAFAYAT AMZATThis is the U-Haul to go to. Professional Courteous and friendly they know what they are doing
Lance UnserThe back tires were worn off and are all season tires. I got stuck in a little snow and was transferred to an agent who said she would connect me to a roadside help for a whooping sum of four hundred and fifteen dollars. This wasn't my fault, the tires were not winter tires.
DANIEL AGBAYINTACouldn’t get the return app to work.
Gary OatesNothing. It works.
Bruce JacobsVehicle had insufficient tires
Debora RiceRegarding both pick up and return: do the things they way they want it done and you’re out the door in minutes!
Paul FairesThe place was closed during business hours. No one around. Although it was -35C at the time. I was amazed the truck started, I was impressed.
Clayton LongI rented a 6' x 12' enclosed trailer which worked very well for moving some furniture and other household items. The service provided by the attendant was very good. We tested the trailer lights before I left and the brake and signal lights worked but not all the tail lights. When I got home I inspected with a multimeter and found no voltage on the pigtail pins. Lights are a critical safety factor for visibility for drivers following especially in poor weather.
Darcy FunkEverything went really well and will come back again.
Olusola AdeogunThe associate that exists in this location is providing the worst service ever.
Rafat AbedallaTruck was almost new and in great condition. No problems driving. Excellent.
Alan Christopher HojnikI had a pleasant experience booking a U-Haul truck. The young staff at the office was friendly and respectful. It would be much safer to reverse if the truck was equipped with a rear camera.
WAI MAN CHONGHave a better office to go into pretty small
Jack Wylie