Customer Reviews for T Cassidy
(U-Haul Neighborhood Dealer)

335 reviews

505 S 5th St   Hartsville, SC 29550

(843) 383-2271

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(843) 383-2271

505 S 5th St
Hartsville, SC 29550

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

richard M. 
Rating:
3.0

Keys were not in location they were supposed to be and store closed that day. No phone number was posted to call with issues picking up. Had dollies ordered and paid for and they were not there nor available for pick up yet no one called me to let me know so I could make other arrangements. Still waiting on a refund for that.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

KATINA G. 
Rating:
4.0

The inside was not clean and it was raining inside the cab!! The rain also wet some of my items in back for truck. I took a few pictures

TIFFANY T. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
5.0

Customer did not leave a comment.

LISA H. 
Rating:
2.0

Customer did not leave a comment.

ANDREA B. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
2.0

The one tire on the trailer was smaller then the others and it was leaking air. It feel apart on the highway. This was on a Easter Sunday .We sat on the side of the road for 5 hours waiting for help. Tis is a mess try it sometime.

LOUIS D. 
Rating:
5.0

Customer did not leave a comment.

WILLIS W. 
Rating:
3.0

I was asked to drop my truck and trailer off at another location. Probably because they didn't want to inconvenience someone else like you did to me.

TIMOTHY H. 
Rating:
5.0

I don't have any suggestions for improvement.

JOHN J. 
Rating:
4.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

These folks were very nice , respectful and helpful.

ROBIN H. 
Rating:
3.0

Customer did not leave a comment.

PAULANDREW M. 
Rating:
5.0

Everything was great

DON T. 
Rating:
5.0

Customer did not leave a comment.

Logan P. 
Rating:
3.0

Customer did not leave a comment.

MAUKENZIE M. 
Rating:
5.0

Customer did not leave a comment.

THEODORE N. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Everything was excellent

ROGER G. 
Rating:
4.0

Customer did not leave a comment.

BRUCE H. 
Rating:
5.0

Customer did not leave a comment.

EUGENE L. 
Rating:
5.0

Customer did not leave a comment.

SEAN J. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

WANDA F. 
Rating:
5.0

The guys that work there were just great !!!!!! Very helpful and professional !!!! Thanks guys

paul C. 
Rating:
5.0

Trevor was super helpful!

MARY B. 
Rating:
3.0

Trash was all inside the trailer that had to be cleaned out after I meet to pick up the trailer. It was already reserved and paid for. They did not have a furniture mover, already paid for as well, and my bill still doesn't reflect that charge being removed.

Craig S. 
Rating:
3.0

Person called to confirm, he was nice. No in-person contact with personnel, which is fine as apparently people don't believe there is a pandemic in Hartsville. Parking was limited. It was just fine, nothing special. Needed more UHaul signage.

Jesse G. 
Rating:
4.0

Efficient service. Thank You.

charles H. 
Rating:
5.0

The lady at the desk was very nice, no issues.

Tom S. 
Rating:
4.0

Customer did not leave a comment.

TNISHA D. 
Rating:
5.0

Customer did not leave a comment.

timothy H. 
Rating:
5.0

Customer did not leave a comment.

timothy H. 
Rating:
1.0

Customer did not leave a comment.

BRIDGET H. 
Rating:
5.0

Everything was wonderful and the people was very friendly.

Karl B. 
Rating:
3.0

Customer friendly but so involved in other business to be much help to me

David F. 
Rating:
4.0

Awesome customer service. Friendly and fast

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Awesome people

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

lajeanne P. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

bryson M. 
Rating:
5.0

Customer did not leave a comment.

Colon A. 
Rating:
5.0

Mr . Trevor is so nice and sweet and he trts his best to look out for you.

janay A. 
Rating:
5.0

Not a thing!!! Everything was awesome!!!

allen P. 
Rating:
5.0

The best rental experience I have ever had.

JESSICA B. 
Rating:
4.0

Trailer that was assigned to me was tucked in behind 2 other trailers, had to go back in to ask for a different one. They came out and moved itl

CHRISTINE C. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Very helpful staff

WALTER E. 
Rating:
3.0

I have no complaints about this location.

Rose F. 
Rating:
5.0

Customer did not leave a comment.

courtney G. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY M. 
Rating:
1.0

When renting the trailer, I was told I would get a refund for the 2 day rental if I returned within one day. I returned in less than 24 hrs and was told when I returned that I would not be refunded. Very frustrating to hear from a customer's perspective. Please refund me for the day I did not use as originally promised by the sales rep I rented the trailer from. Uhaul should honor the expectation set by it's employees.

James G. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

james N. 
Rating:
5.0

Customer did not leave a comment.

bobby H. 
Rating:
5.0

Customer did not leave a comment.

BETH W. 
Rating:
5.0

Customer did not leave a comment.

Mendall S. 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE P. 
Rating:
5.0

Customer did not leave a comment.

brandon M. 
Rating:
4.0

Customer did not leave a comment.

michael C. 
Rating:
1.0

Get the right equipment available when requested, also please have the equipment at the scheduled location!

Erick H. 
Rating:
4.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

T Cassidy was a kind person to deal with

BOBBIE R. 
Rating:
5.0

Great 2nd Visit!

DESSERAY R. 
Rating:
4.0

I requested a pickup location of Pageland SC and Uhaul changed to North Carolina with out discussing and could have been a problem had I not confirmed location. Once I contacted Uhaul they relocated to Hartsville SC and all worked good. Trailer pulled great as always. Dave H.

David H. 
Rating:
5.0

Supper nice lady, very helpful. I would recommend this location to all of my friends.

James G. 
Rating:
5.0

Service was fast and easy. An clerk an coworkers were polite an very helpfull. Very on point an fast service. Thank you... Will come back in future.

Timothy B. 
Rating:
5.0

The gentleman that helped me with the trailer was awesome!

EMILY C. 
Rating:
2.0

Air conditioner was not working and it was 95 degrees, very miserable. Also items were left in the truck from previous movers.

Jerry N. 
Rating:
5.0

Customer did not leave a comment.

Ellsworth B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Friendly and speedy pickup.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

dennis M. 
Rating:
4.0

Customer did not leave a comment.

Lillie F. 
Rating:
5.0

Easy to use. Prompt efficient service. Convenient location. Nice staff.

Curtis T. 
Rating:
5.0

Drop off location was closed until the Monday so we were a little worried about not seeing anyone but phone person were helpful and also staff from the location did call us back and verify the return by app would be safe to do

Martin S. 
Rating:
4.0

Customer did not leave a comment.

timothy G. 
Rating:
5.0

Keep this guy in your chain heart business man. Does a really good job on everything.

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

Blair H. 
Rating:
4.0

The truck was not swept out and clean inside the cab or trailer. However. The gentleman that helped me, Trevor, was simply wonderful.

Dell D. 
Rating:
3.0

There were many U-Hauls in the parking lot, we had a hard time finding somewhere to park the trailer. But we dropped it off when they were closed, so it probably would've been easier if someone was there to let us know where to park.

Deborah B. 
Rating:
4.0

Customer did not leave a comment.

Jeree O. 
Rating:
2.0

Have the equipment that was reserved and don't overcharge. I still didn't get the whole amount I was overcharged back.

John Curtiss W. 
Rating:
3.0

Customer did not leave a comment.

WALTER B. 
Rating:
4.0

The service and assistance was great.

Weldon S. 
Rating:
5.0

Customer did not leave a comment.

Anne R. 
Rating:
5.0

Customer did not leave a comment.

Jay R. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE L. 
Rating:
5.0

Nothing everything was perfect

RODNEY G. 
Rating:
5.0

Over the top customer service!

Kevin V. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
3.0

Customer did not leave a comment.

Clarence H. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
1.0

We arrived from out of town. No social distancing in effect. I tried to do absolutely everything on line so I would be in and out. Touchless. Nope. Still had to give my ID and such. Employees with no masks. People at counter crowded together. Two employees came out to hook up the trailer. I was in a mask. They were not. I asked one to stand back from me as I work with Covid patients in the ICU. They assured me all hooked up. We drove about two miles to pack up my daughter's dorm. Took one step on back of trailer with first load and entire trailer came up and off the hitch ball. It wasn't even attached!!!!!! I was traveling with my two daughters and we had a two hour drive. Gives me goosebumps to think of what could have happened had that trailer fell off on the road. Trevor came to the school to check it was correct after my daughter figured it out and isn't even an employee there. Trevor came and was great. Assured us it was safe. Took a photo of hookup. Only thing... would feel a lot better if he was masked. It really does show the public you respect your customers.... it's about confidence and saying .... please come do business here, we will protect you as much as possible I came in contact with three employees in a short time. Not one in masks. How many people, in that close office, had they all been in contact with? It's just exudes a poor image of not being dialed into CDC guidelines.

Jacquelynne B. 
No reviews have been submitted for this location.

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