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Nicholas J
Customer Reviews for T & M Surplus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just keep doing what you're doing! Customer service was outstanding!
John FThe truck ran well and I had no driving issues at all. The staff was friendly and very helpful as well. Unfortunately the truck flooring was quite dirty and the compartment windows were smeared and hard to see out of. Otherwise a very good rental experience.
Warren MFriendly knowledgeable staff
enrique gThis is the U Haul location in our area with the best variety of rental equipment.
Lyndon DGreat as always …. Thank You
GERALD wI was supposed to pick up on a Saturday and I get a call that I HAVE to pick up on Friday, SAME DAY. I had to run around town to find a hitch for my truck that wasn’t on the reservation. I get to the office and the people were smoking in the office. There were cigarette buts on the floor, in the office. I informed her that I was told I had to pick up the haul today because they had to hook it up to my truck and take a picture. She said, ‘oh really’. I informed her I was supposed to pick the trailer up tomorrow and got a call that I had to be here today. She said, ‘yup, I’m not working weekends anymore’. She then started screaming for someone in the back. The guy comes out and she tells him that I need him to hook up the trailer. He scoffed and said I’ll meet you out there. I told her I was told THEY have to hook up the trailer. She said, ‘yup’. She began looking over my reservation. She said you rented 2 furniture dollies, ‘well, we don’t have those’. I said, well I paid for them. She clicked on something and said, ‘no you didn’t’. She then said, ‘do you know what those are? Like I wasn’t aware what I RENTED. Then she proceeded to complain about another customer who didn’t know what they were. I finished checking out with her and went to my truck. The guy who was hooking up the trailer to my truck was upset with the fact he had to hook up the trailer. I again informed him that I was told they had to do it. He just ignored me. He didn’t remove the chucks for me to pull the trailer out and just left. This place is horrible. There is another U-Haul out Broadway extended. Use that one instead!!
Heavenlaya FThe truck was dirty inside and out. The website said that it would include a ramp. It did not. The hand truck was not secured and banged around as I drove. The office was dirty, messy and reaked of cigarette smoke. I was overcharged by 30 miles. I had to sign an agreement before seeing or inspecting the truck. I had done the pre-check-in on-line, but had to go through the whole process in the office causing me to be way behind schedule. And I am now having to fight to get a corrected billing. An absolute worst experience ever!
Cheryl TI left the trailer in St. Regis MT and someone rented it so it went to Portland..that someone had it long enough for you guys to charge me close to a thousand dollars as if that someone was me and it WAS NOT
Machelle BNice quick service
tamara mAwesome service.
Marshal WCustomer service above and beyond. Will return for all future rental needs!! I wish all uhaul centers treated customers so good. Amazing experience! Thank you!
grant zWhen we got there he said set your papers on the counter and put the trailer next to the other ones in the yard. And we did. That was that. Straight forward and friendly.
Bryan FConvenient. Teresa was friendly to deal with.
Jim BNice customer service
Janet GWe used a small van on a one way trip recently,To pick up our new car,Return location was almost next door ,Work out well ,Another form of transportation,No cars available in our area for rent.thanks..Rudy..
Rudy LGot down the road 50 miles and had to tighten lug nuts all wires were exposed definitely some work for 400 bucks
Cassandra GPerfect as always!… thank you
GERALD wNice place to go
Terri PVery nice staff..
Linette GMy nephew is going to rent from them also as I told him how easy and friendly they make it
Shannon WAll went great from start to finish.
Shari TMz. Terri needs a raise and a really chunky pension package and uhaul should pay her a couple times a year to just be herself in front of a crowd. The other Uhauls in town would never get our family’s support
KILAH KGreat Customer Service!!!
Francis HBecause the pick up location made such a fuss, I wouldn’t rent U-Haul again.
John KT&M they were above and beyond better than any experience I've ever had with renting anything along with Uhaul very friendly, very curtious, very clean, and for sure will come back to them for anytime I need a uhaul. There equipment so far are the best in town and they made this experience a very enjoyable one and even the return was quick. They also were very personable. So if you need a uhaul go to T&M Surplus they will treat you like your family. And you are guaranteed a good rental. Thank You So Much for That Experience.
Kimalee DMy bank account was charged for the rental after the lady told me that I had a promissory note and had 30 days to pay it
Jeffery RHad to hookup the trailer by myself nobody came out until I was all hooked up and went back into the office to get a cord for the trailer lights. When hiking up I had to get my wife to help me lift the tongue to the hitch do to the weight. I know if my wife or myself would have strained or hurt our back booking up your company would be held accountable.
Marion RYou guys are amazing
Lucy GThe woman who helped us was wonderful. She ess very friendly, helpful and knowledgeable. We will definitely be back.
Brandee WVery kind and willing to be flexible and helpful
DEELA NI think it needs to be made very clear to renters that it is possible their planned drop off location will refuse to take the equipment forcing customers to spend fuel and time driving an hour or more out of their way to return the item at another location. We were first told to drop off at a location 50 minutes away from our reserved drop off point but we couldn’t drive that far before they closed and ended up hauling the empty trailer 3 hours longer than we expected to get to the Moses Lake 24 hour drop off location. We will not use UHaul for a one way drop off again to this experience . In this day and age, not having a better system to reserve drop off location connected with the pick up locations in your reservation is shocking
Patrick FNever use the u-haul website go directly to the dealer.
Terry HThey forgot my appliance dolly. Cab was dirty. Mobile check in didn’t work for pick up or return.
Anthony EThe lady working the desk, was very kind and helpful!
Justine WI have rented multiple times from this location. Great customer service
Leslie SThe space was older but the people there were friendly, helpful and courteous. People are definitely the best thing about this location.
Matthew SExcellent Staff....Friendly and Very Helpful
Theresa SThe representative at this location was very helpful, knowledgeable, and kind. We are seniors and were having trouble navigating your website. She eased our anxiety about returning the truck remotely and explained how to. It wasn't as hard as we thought. Thank you .
Arturo VFirst of all clean out the cab, be a little more professional, maybe have better signage it was hard to find the place from the road, they also charged my card once an then tried to charge it again ave told me I didn't have enough on my card and wouldn't let me rent a car, an they tried to say they didn't change the first time even tho they did I'm still waiting for my refund. I went back an rented a truck for the day but v f
Paul SGood friendly hometown service.
Thomas BWe dropped off after they were closed. The check in feature online is a hassle and seems to be redundant when taking photos. This is not the fault of this place of drop off just a general comment.
Stacy SGreat customer service!
GERALD wWorker was very friendly and helpful, great customer service
Angila CFriendly and efficient!
Joseph JHard to say, since only issues beyond the location's control, which were gas mileage truck gets and the wheel alignment - pulled to the right.
Mark AAmazing customer service amazing women always smiling and helpful really appreciate them
Thomas CExcellent customer service
Shirley SLove the staff always friendly happy and smiling no matter what the situation is
Michael SCharged for gas when we put gas in the truck before we dropped it back off.
Kimberly DOlder place but good people
James DSheris at the Moses Lake U-Haul is very kind and helpful.
Ramona-Silvia EStaff was very professional and helpful. I will recommend this location to friends and family!
FRANCIS JMake sure windshield is clean. The truck I picked up had tree sap and bugs all over it. I spent 15 minutes trying to clean it at home and never did get clean. Also when I got home and opened the back there were used and unused moving blankets and two hand trucks plus a dolly that I didn’t order or need!
ERIC PThis place was closed on a saturday. Mobile pickup felt like a practical joke. Engine of the uhaul sounded terrible. The area was very sketchy and run down.
GIOVANNA Ccharged me 20.00 for fuel I returned the truck with more fuel than it started
Dan SOther than a little hiccup at the start of our trailer pick up everything worked out just fine. Is the lady that ran the program was awesome.
DARRELL W