Online reservation was cheaper than rate quoted in person. Why did they erase my mobile pick up and alter the price?
JASON F
Customer Reviews for TJB Building Leasing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Firstly the on-line check in process is pathetic; even the tech support people stated it was hard to navigate and would have been impossible without the on line help. Secondly we booked a dolly and blankets that were not in the truck; the operator suggested I call the dealer at home; how was I supposed to know the persons phone number? I brought the truck back 24 hours early and there has been no suggestion of a lower charge? Not a happy customer!
PETER DReturning the deposit faster back to my bank card . I’m still waiting for my deposit refund and now they say it could be 2 weeks
Lorraine SExactly how you expect it should go. Great experience
TROY JA little dirty in the back of truck. Was not swept out very good. Quick check out, very professional.
David LExcellent Service in spite of computer / login issues. Jason had to revert back to a paper system to accomplish the rental instead of continuing to try to get the computer system to work. His quick thinking and decision to take the "paper" route got me out of there and on my way - which is what I needed. Thank you.
Randall WWebsite was very slow
Tammy DWe needed a lift and next time I will make sure we get it.
Emilie CI encountered a flat tire on the trailer and called support. It took them over an hour to figure out where I was located even though I gave them a mile marker number on the road. Evidently the gps didn’t work and the lady couldn’t find out where I was. Finally she a repair from Tulsa (2 1/2 hours) then changed it to Joplin (2 hours). We found a U-haul dealer in Vinita (15 minute’s) on the phone and called support back to see if they could change it. Luckily we got a different rep and after a company okay the tire was changed in about twenty minutes. Seems like you should update your system to have a better way of find repair personnel. By the way they did a great job on the repair
Robert DGreat at working with me for unexpected delays!!
Melinda AA little confusing on availability through the use of the ap and the web, but it worked out. Received a call from someone about a day or two after reservation, said they would check in with me 24 to 48 hours before pick-up on availability, never heard back.
John JI can't think of a single thing that you need to improve. The registration lady was pleasant and efficient. The man that hooked us up and checked us out was very professional. The Tow Dolly was like new and exactly what I needed. The price was right. Well done.
MARY FNothing, he was helpful and polite
Conner NFront counter guy was very friendly! Had issues with the links checking the uhaul back in after hours but it got resolved before I was charged for another day!
Megan GGreat service here too
Michael Donly needed to go to marble falls but paid to go further
PAULA AThe return box for keys posted to go online and none he websites was valid. So after 15 minutes I just dropped the keys and left. The entry really needs a step to help us short people. That's it. Thanks
Judy PNo issues with pick up nor drop off!
Jeremy M$.89 cents mile is a little steep
TEDDY HI checked the truck out at 3:47 on Friday evening and was told that the business was closed the next day so it wouldn’t be a problem to return it late. However I was not told not to check it in online, to avoid another days fee, therefore I followed what protocol I thought was required. I was in fact charged another day, when I did not need it. I returned the truck at 4:47, less that one hour after the time on my paperwork. I got a return call stating that I checked the truck out at 11am so it would have been due back by 11 which was incorrect. I don’t believe the fella wasn’t sure what customer he was speaking to when he made the call back. I feel it’s rude to offered longer time at no charge, but charge additional fees for another day.
valerie fBest dealer in ponca city
anthony bNothing. Guy was polite & had trailer out and was expecting us.
william BSmart guy did the job well
Andrew PGreat service!
lori bEverything handled in a professional manner.
RONNIE SHad what I needed reserved it and keep in contact helped hook up trailer in bad weather
james hMade it easy and assured me he had my equipment ready to roll. Thank you ♥️ Unfortunately things got confusing and rez lost throughout process.
JENNIFER YGood quality service.
Robert FMaking reservations was disappointing as the closest pick up was over 30 miiles away. Called customer services person (customer service sucked) said no 15ft in Ponca City which was closer. We could see they had one online. Anyway, it saved us 100$ . Pick up was great, easy. Just hated having to drive back almost 30 miles to get to where i needed to load. Yes there are uhaul dealers inthe same town, but NO 15ft trucks. Drop off was easy.
David RGuy wasn’t there. He was taking a long lunch. I wasn’t the only person waiting on him. I even called the number on the door and he said he’d be back after lunch after one.
Shawna TOklahoma store was great
roberto sDropped it off at the closer location after hours but the location on 14th was clean and accessible and the location on south avenue was tight and not easy access
KRISTI BBetter lighting at night
Kristopher HThe store is supposed to be open till 5. It was closed when we got there at 3:30 ish.
Jack PBetter checkout before renting. The AC did not work before I left the lot. Luckily, a loose wire connection was found and fixed.
Andrew MThe staff (gentleman) was extremely courteous and friendly.
Lawrence SThe inside of the truck was disgusting and clearly not cleaned before pick up. Something was all spilled in the cup holders and on the inside door on the driver side. So it wasn’t cleaned or properly sanitized . I was charged at the location for $136 and some change but my receipt in my email says $119 and some change. I’ve never been charged from uhaul until returning equipment. So will I be refunded the difference??
Leanne WMore choices in trucks. I could not move all of my stuff. I had to leave a lot behind .
Jennifer G