Pick up took almost an hour using the uhaul app. Had to call in to a representative and walk through step by step of the process. The website/app would not work. I was also charged for a dolly that was not in the truck and have yet been given my $7 back. I have used uhaul before and would recommend to use a location where an actual person is there.
robert B
Customer Reviews for TLC Floor Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very expensive 80 dollars only for 5 hours is too much
Jorman MAll the excellent service, both the reservation by phone and the service of the vehicle pick-up and delivery staff to see my first time, I only had a little complication in the delivery by mobile is the technology
Cesar BI requested a dolly and furniture pads. They were not provided. The store was closed so I had no way to get the items. I was charged for them even though I did Not get them.
Michael KI ordered a dolly and got charged and never got one. Don’t like the procedure online. Would rather in person. I didn’t know the place wasn’t even open. Would never use again
Laurie RNo body was at store it was close
Tracy JParking spots weren’t really large enough. Tail of all the vehicles hang over the back driveway. App says not to block driveway. Did the best I could.
Richard DLocation was changed at the last minute, nothing I ordered was on the truck. The truck was already on empty counting down the miles when I got it. Could not have made the experience any worse, minus not actually having the truck. No representative was on site, had to call to get information, person I spoke to on the phone was incredibly dismissive and rude.
Joseph VThe automated drop-off is an unhelpful imposition, and the location was impossible to find. Unmarked building *behind* a gas station
Kevin LVery nice person who met me there
sofee nwas charged for insurance that I did not ask for. I asked that someone call me to discuss and nobody ever did and nor was it ever removed from my bill! I will never rent from this location again!!!
Rebecca B