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Jeff B
Customer Reviews for TMC Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don’t have any negative aspects about the rental process and had great customer service from the location I worked with in TMC automotive out of New Lisbon
Mark KNice place and great service.
DONALD DEasy rental and return. Easy to extend use.
JANNA Mavailable. We were forced to drive back to the interstate to access internet service.
Charles SThe team at TMC are knowledgeable and helpful. No issues with them, would use them again in the future!
Henry BService was beyond what was required
JOHN FEverything went great!
Donna SAbrir los Domingos y serrar más tarde.
ANTONIA AStay open 24 hours a day .
GILBERT CThe customer service was above and beyond. The staff was very friendly and accommodating.
LIZ MEverything went quick and smooth.
DONALD DEverything went well.
TOM MDropped off after hours
Michelle LVery helpful and responsive. This location has a great selection of rentals. I would highly recommend using TMC for your next UHaul rental.
Gregory AI was contacted about possibly returning my rental early to help out waiting renters. I did so, but no one was around. So, I was not credited with returning my rental early, nor was anyone waiting to rent my dolly.
JARVIS RGreat service and assistance!
ROBERT PMariah, was super helpful, she went above and beyond to help me out! 5 out of 5 stars!
dennis bGreat service
Tony CYour system was down when I dropped off my rental but I did not receive a receipt or any type of "official" proof that everything was good on your end. I know I had the gas more than filled to my pick up level and the 12 moving blankets were in the back. I guess I would like to know that we are all square...Thank You.
Jeffrey VFix your scheduling department
jeff eHave equipment available at the reserved location. I booked about a month before my move. The equipment was at the location at the time.
Jody CQuick and easy drop off. Very friendly and helpful. 1st place I will go when needing another rental.
scott aBetween the online booking and easy pick up and drop off, this was a great experience.
MARK CFrom the first call for information to scheduling the truck was so fast, helpful and easy. Talked to owner when scheduling the truck and was treated so professionally and kind& so helpful with moving tips. Then when picking the truck up on Sat morning it was just as easy. Truck did have a dead battery, we went in & within a couple minutes a guy came out and jumped started the battery. He apologized to us saying that this happens once in awhile. I am very very impressed with TMC Automobile their UHAUL service. I have already recommended them to several people I know who are getting ready to move.
DAWN MExtremely friendly and efficient. Love these ladies.
Amanda BOutstanding customer service. Taylor Made Customs went out of their way to make sure I was secure and comfortable with the equipment.
MIKE TAlways friendly and attentive.
Daryl TThe team at this location were fantastic, very friendly and made a difficult for me much easier. Thank You!
Lillian SMy issue is not with the location or it's staff. My issue is with U-Hauls ridiculous rate. $29 base rate plus .69 cents a mile drove 240 miles round trip picking up supplies. Came out to $217 for using the truck for a day THEN another 80 for gas. That's $300 a day you got me for and that is insane for a little 15' truck. I will never use U-Haul again. I repeat, the location and it's staff are awesome, but U-Hauls prices are ridiculously unnecessary for local customers.
Katryna BGreat staff at this location. They were very informative and friendly.
Jason GHave vehicle prepared with snow and ice removal before pickup. OR, have a prompt that gives a warning that customers may have to check for frozen locks and doors. Maybe advise bringing tools that would help frozen truck parts.
Melissa BNone- TMC is excellent at all they do!
Jim DThis was the nearest, most accesible location that was open on a Saturday. I know of 3 locations that are closer. I had to pay for 40+ miles (roundtrip) that would not have been a factor if any of the other 3 locations had been open. Also, it is not in New Lisbon - it is closer to Necedah. The clerk was very efficient and the truck was ready to go.
Meritt HGreat people fun to talk to. Gets the job done. And gives information you need.
michael VVery helpful. Looking out for the customer.
Michael RI was charged a cleaning fee when I cleaned the vehicle. No happy!!!
MandyRae CNot a thing.
Don SEasy process of returning the rental truck. Helpful and friendly.
Jeffrey VMaria was extremely kind an helpful. She went well beyond providing good customer service, and all of her efforts were very greatly appreciated.
Gary GEveryone was very helpful and accommodating! I didn’t catch the guys names, but the 2 of them were the best, helping me getting my Jeep on the trailer and secured.
Gail BThe personnel that assistance me are very friendly and answered all my questions. Picking up and returning the truck was easy.
Melissa VFriendly female at counter helpful answered questions. Will rent again from there.
michael VThe upper right corner of the "mom's attic" area leaked during the move in the rain, causing some items to get wet.
John HThis experience was a nightmare, which is a shame as I've had very smooth experiences with you in the past. On the day I was to pick up my uhaul at a location only a mile away from where I was living, I receive a message that my pickup location has been moved 30 miles out of the way. I called to see if this could be changed to any of the other locations closer to me only to be informed that I was out of luck, however the cost per gallon would be discounted, and that genuinely is appreciated, so thank you for that. Once I got the uhaul, the move went smoothly. My TV did break, but it may have been my own fault, I'm not too heartbroken over that honestly. When I looked at my drop-off location, I learned it was back at the same location out of the way I picked it up. I called to see if it could be changed to the dropoff location it was originally, and was informed there could be a fee for that. So I went to return the uhaul in New Lisbon, and before I deposited the key, I had to try and find an uber or lyft or taxi since I was dropped off the day before and that ride was not available today. Unfortunately, there were no services available, so if I dropped the truck off there I would have been stranded 30 miles away from my place. So I did the only logical thing I could think of and drove and dropped the truck off instead where it was originally scheduled to be dropped off (and picked up) in Wisconsin Dells. It was all very exhausting and frustrating. The move itself was fine, but pickup and drop-off was a nightmare. I just hope that you don't charge me an extra fee for the location I left it in, I really did try all that I could to do everything exactly as you desire, in fact the photos I took of the truck for the drop-off were done at the New Lisbon location just as I was about to deposit the key, but realized I would be stranded if I did.
Michael W