Customer Reviews for TN #1 Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of TN #1 Store

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Daniel S. on

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the computer system was slow. both clerks had to use their own personal phone to complete the transaction. was going to get overcharged, but clerk called to get that changed. afternoon clerk went above and beyond to get rate fixed. afternoon clerk came in on her day off to cover store. (I returned vehicle that same day of picking up). weekend rate( D-), cleanliness of rental (A), rental operation of vehicle (A), STORE'S COMPUTER (D), effort of store clerk (A+).

Latoya W. on

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Customer did not leave a comment.

tomas R. on

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Customer did not leave a comment.

Jason M. on

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Wasn’t ready for me. Only one guy running a very busy gas station and trying to help with U-Haul. I was there way over an hour to pick up a truck. Trailer tail lights and signals would not work and he said maybe I could get it fixed. Then he didn’t have my half dozen blankets. Real poor experience. I need reimbursed on my blankets I didn’t get. Jason

Charles B. on

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You guys overcharged my card and overdrew my bank account for $180.00. Now i cant make it to work sitting here 3 days later and the money has not been returned. Very disappointed.

Richard W. on

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Customer did not leave a comment.

Rebecca R. on

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I had done everything online and went in to get the key. The man inside was rude, it took almost 45 minutes after I got my online stuff done before I was handed the key. The cargo area of the truck had not been swept and the cab floor and steering wheel had mud everywhere.

Rebecca B. on

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The truck ran bad and the radio would not come on. The whole U-Haul shuck while I drove it

Bill M. on

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The place we were going to drop it off was closed earlier and did not have a key drop. We took it to a different location.

eric F. on

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Got to this location on a Friday afternoon. No one was there, so called Uhaul and spoke to Barbara in Phoenix who was very helpful in how to return trailer without a rep present at the return location.

mark J. on

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Car dolly needed driver side tail light bulb,not working. The car hauler hold down strap that goes around the tire you are hauling is worn pretty bad and needs replaced.All else was good..