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Robert Orr
Customer Reviews for TRU Country & Garden Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very convenient location for drop off for my trailering experience.
Grant ChaplinThe pieces I ordered so I could use the trailer were mailed to me instead of being read at the location. What is the use of a trailer hitch 2 hours away. The ratchets on the trailer are so rusted they slip and don't hold which is really dangerous while towing a car and since the extra cargo straps were not there I had to rely on the straps on the trailer itself.
David Grand-MaitreGreat Service!
David HumberThis location had 3 6x12 trailers available for the time I wanted but your website and a subsequent phone call said otherwise. They wanted me to pick up another smaller trailer at a location over 30 kms out of my way. Thankfully i stopped into this location a couple of days before and made alternate arrangements to get the right sized trailer from them. Please do something about your inventory tracking so they do not lose out on rentals and I do not have to travel 3 times as far as necessary.
Roger CritesWhere I originally booked the truck wasn't open the day I went to pick it up. I had to go to a different location out of my way. I returned the truck with the same amount of fuel as when I picked it up (I took pictures before and after) but I was still charged an extra fee for fuel.
Ronald BergsmaPlease put sign for U-haul. And very dark at parking spot.
Bhumit PatelEasy stop off. Well informed staff Thank you
Jasmin DemianiukI was very satisfied. There is nothing to improve on.
Silvie CourtemancheA little bit more gas in vehicle. I was told it had a quarter of a tank of gas and was less.
Maryanne RyanGreat service from the attendant. Helpful and friendly.
Peter SHAUGHNESSYVery pleasant people to deal with, top notch customer service.
deleep senanayakeVery polite young men you have ....nice to interact with them...thanks much
Ann ScottStaff was very helpful and efficient.
tom thompsonNothing that I am aware of.
Alexander VorobejGreat service, properly connected to the truck. Trailer was in good condition, well maintained by the look of it. Very smooth pickup and drop off. No wasted time, well organized operation, highly recommend them if you need a rental.
BOB HUSSEYGreat service. Second time renting from this location in the last month.
PATRICIA LAGANIERENothing
Bob ConnorsGreat service !
hoang buinAmazing service :)
Patricia LaganiereService was professional and efficient
John UnrauI would change anything with this location. Really great service. However I don't like u hauls web site. I find it really difficult to use.
glen grahamUhaul changed time and location and it is very frustrating
Michael PoitrasVery accommodating and helpful staff.
Greg BrowningNo Blair was great as always
John RoiThe individual working at the drop off location was not a U-Haul employee.
aaron donald wrightBlair was very helpful. 👍
Daniel BartlettIt was excellent service. I did the booking online. The gentlemen at the service station was awesome( Ace hardware, Almonte). Great experience as always.
Andre BenoitA thoroughly pleasant experience...Thank-you
CLIFFORD READExcellent service. Blair went out of his way to show us what he had for us to rent. We had a very successful move day.
evelyn wheelerSweep out the back before use. Clean mud from cab floor.
Lindsay HillThe commercial van I rented was nearly new, had less than 4k on it, and was clean and worked perfectly. The rental agent was courteous and very helpful. Plus, there was ample space to park my car while I was using the van. It would be hard to improve on that.
BILL JOHNSTONService was fast and efficient at both ends of the rental - very friendly and helpful staff - I would not hesitate to use this location for future rentals.
wayne douglasThere was a problem to sign out on my iPhone so the clerk did it for me. There was no option to add a concern about the truck, so now I have to contact uhaul again, go through the bouncing from person to person until I get frustrated enough then talk to the person I should be talking to in the first place, after 1:17 minutes on the phone. NOT FUN! But I will do it again to let somebody know that the parking brake sticks on. Ugh!
KAREN IRWINEverything
Lee VersageExcellent pick up depot!!
michel farleyGreat rental pick up personal!!
Michel FarleyThere was no jack to raise trailer to truck, I had to lift trailer up , very heavy . Had to lift trailer off the hitch.
Douglas ColbourneReally appreciated the helpful staff and their willingness to accept the changes in schedule that our move in date necessitated! Our new home was several days late being completed and we were able to add the time to our rental
Bob MooreWas told by attendant that the fuel level was ok at the time of return. When my electronic receipt came, I was charged fuel & $30 refueling fee.
Hans NiggemannWe needed a truck for my daughters move on a holiday! The 24/7 contactless pickup and drop off worked great!
Kevin McWade5736 County Rd 29 was and it can be a little tricky to find if you're not familiar to the area.
Carlos MaltesEngine light was on. Truck was shaking while accelerating, damaged a bunch of load on route.
Hassan RoshanEverything was great!
BRIAN CHANDLER