We were over charged from the rate online. Make sure you check your receipts. Overcharge for gas price, mileage and discount for dropping off at a location they suggested.
Leroy B
Customer Reviews for Tx Kool Zone
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! Very friendly and helpful person helped us out and he was very knowledgeable and it was a real pleasure doing business here.
michael bMake sure that the writing is big enough to read. I was charged over $300 that I wasn’t prepared for, because the writing was so small I couldn’t read it.
KIMBERLIE MI couldn’t ask for better customer service. I arrived early and the owner saw me sitting in the parking lot. He opened early to accommodate me.
Richard WAbsolutely wonderful customer service! I rented in person at this location and Mike was 100% amazing. Will continue doing business with him as I also rented a storage unit at his facility. 10/10 highly recommend.
Risa JMike, the UHaul representative at the location was very helpful and knowledgeable. He explained all options thoroughly.
MARC HSuperb! As I began my move to Texas, TxKoolZone was VERY accommodating! In addition to returning my trailer after my final move, I also rent a climate-controlled storage unit from them. It is very clean, the facility is secure, and they offer great carts to make moving items easy!
Dianne SI interacted with U-Haul’s customer service department first , and the lady simply was an ass! She needs to be fired. Texas Kool Zone made the arrangement correct! Mike is always superb!
Mark HGreat service
Roland NWas the truck clean enough for next person.
Raye GGreat service and friendly. No hassle renting and reserving equipment.
Roland NMike runs a great place. Always there. Always helpful. Always friendly.
john h | Overall ExperienceNothing really, the guy at this location is absolutely great.
Brandy MI've rented from this location several times and always have a good experience. 10/10
Benjamin EVery efficient owner!
TERRY HGreat experience all the way around
Angela EService was Awesome fast and friendly.
EARNEST SGreat experience overall. Very happy with the service I received.
Laury CExcellent experience!
Annette jNothing. Exceptional customer service…
WALTER SEverything went very smoothly. Definitely recommend this location.
Kathy HGet rid of manager named Kevin most disrespectful person I ever spoke with
alan hVery easy process
jacquelyn tMichael at this location was very helpful. He made sure that we were satisfied with the rental experience after the poor service received from the original rental location and was the only one who contacted us (sadly after it was too late) to advise us of the changes made to location of pick up.
Laura PNothing this all went great and the manager of this rental is always awesome
Susan RThis is one of the friendliest locations I have dealt with the units were clean and everything operated as intended the process was very quick and I was driving away in less then 15 minutes
ROBERT MNothingl
Barbara ELike the paperless process Uhaul has introduced. Welcome to the 21st Century!!
Thomas BNothing. The gentleman was friendly and helpful! Will definitely use again.
Bryan WGreat selection of trucks, loads of supplies, and manager was super helpful.
Monica IThis was the first time that I returned a trailer to a site during off hours. I wasn’t sure what to do so I called the phone number on the business. They called me back and told me how to get started on self-check-in.
Mark MGreat facility, great employees. Would recommend to anyone
CHRISTOPHER C | Overall ExperienceEXCELLENT customer service! Doesn’t need improving!
Burleigh NEasy drop off point
Charles CThe owner was super nice, however the truck that we got was in rough shape. We paid a lot of money for a crappy truck that should've been in a repair shop instead of being out on the road. Both of the cab doors were having issues closing and the cabin light wouldn't shut off we had to cover it in electrical tape to be able to drive at night. When we called road side assistance we couldn't even get through to anybody. That will be the last time we use Uhaul.
Jonathan MGreat friendly staff and service. This is my second time back renting from this location Highly recommend it .
Loreena Yavailability was great, customer service was outstanding and the ease of renting was great. Would definitely recommend this location.
Carrie rAlways an amazing experience!! They are so helpful even when it is a last-minute request like this one was!
Sheryl SWe love TX Kool Zone! Mike, Chris and Katie are amazing individuals and so easy to work with! Would definitely recommend to anyone for equipment rentals or storage units!
Sheryl SAlways an easy rental here!! Sometimes I just go and rent for no reason, that’s how great they are!!
Doug CThe manager is great to work with. He is conscientious and takes time to answer all questions. The location is about 10 miles away and easy to get to. The parking lot is large and makes turning and backing with the SUV and trailer easy.
Benjamin ENot charge me extra and then not respond to my emails
Adriana HPerhaps don’t offer 24/7 pick up at this location because cellular wifi connections are spotty at best. What should have taken me 10 minutes at most to check in turned into a 44 minute fiasco with a call to customer service to complete check in
Kelly JMike is a professional and first class guy.
Don B | Overall ExperienceMike Goggans was a pleasure to work with. Runs a tight ship.
MARK D | Overall ExperienceVery clean climate controlled storage. Owner is very professional and reliable. Very happy customer.
stefano v | ReservationThank You!
RACHEL P | Overall ExperienceMark and Teresa are awesome! Extremely accommodating and helpful!!
Privacy R | First Impressions