Customer Reviews for Tacoma Auto Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tacoma Auto Sales

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Jacquie E. on

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miriam f. on

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Double check equipment before giving to customers the Left back tire had a nail and i had to drive to las vegas like that.

ROSALINDA M. on

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Great customer service

Robert C. on

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I arrived to pick up the trailer I had rented from U-Haul. A gentleman by the name of the manny was there to help me. He was extremely rude, didn't speak English, it made me feel like I was bothering him. The U-Haul equipment was excellent but I won't be renting from this location again.

phyllis m. on

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Ana J. on

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tim a. on

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Jacqueline H. on

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Ron D. on

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ORBELINA S. on

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The person in charge of this locations is in desperate need of customer service training and peoples skills. Customer service is lacking on how to treat customers, I felt as I was a criminal by the way he keep interrogating me on why I needed the vehicle. This person needs to realized that is by customer are funding his job and not the other way around it.

Elizabeth P. on

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The guy who helped us with the return was mean and rude very disrespectful.. Did not return my deposit.

martha janette p. on

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yric h. on

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Andy S. on

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Dont guaranteed trucks if u don't know their availability

ROBERT S. on

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ROBERT S. on

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Always great service and attentive to meeting our requirements for rental tricks.

HUSSEIN A. on

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ALEX S. on

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JESUS ROBERTO C. on

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Micheal P. on

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Jesus L. on

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This guy es helpful at all thanks

jose s. on

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Bad customer service will never do business again !!!!!!!!!!

Jose F. on

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Denise G. on

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This is a great location. They had all size trucks to choose from, they were helpful, friendly and they made me feel very comfortable. A perfect experience. Thanks Uhaul/Tacoma Auto!

Jaclyn C. on

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Manny is a good guy, lots going on in his office, no restroom pointed to back behind bdlg.

Martha H. on

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KIMBERLY W. on

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Joanne B. on

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Always a good experience.

LUIS P. on

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CORI F. on

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LEONARDO T. on

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elizabeth g. on

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They lack in customer service. I asked to do an inspection of the uhaul before I took it and the mans response was "go, I'll meet you there." It was a good thing I did the inspection because the uhaul wasn't even clean...I would've had to pay a $25 cleaning fee had I not noticed. When I first walked in I kept saying hello because I saw no one around. I got no response but I heard people talking. Then l opened a random door and there were two men talking to each other and someone then helped. I requested for a dolly and the guy said here take it and I asked if he can please bring it down since it was a bit heavy. He then did it but you could tell he didn't really want to.

EDGAR C. on

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Nice Service

Daniel p. on

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Diobert I. on

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ARCADIA V. on

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Oluwatosin O. on

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Had to play a chicken and egg game regarding fueling to half tank. Ended up spending more of my own money to buy fuel .So my loss overall

Vanessa G. on

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Michael R. on

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ernesto z. on

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Great customer service...for sure will recommend to FAMILY and friends..GOD IS GREAT??

MAYRA S. on

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Can you have the gas tank full that way we dont have to stop to pour gas. You can just charge the amount of gas that was used.

MARIA M. on

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jerimy d. on

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Great service

Victor E. on

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Plenty of light and parking for my after hours drop off. I did not interact with anyone but the process was easy.

Eduardo A. on

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Michael R. on

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Quick, in and out in a matter of minutes. Very convenient.

Fred B. on

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matthew m. on

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emma r. on

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Your phone representative "Trish" did not inform me I would have to pay for insurance on the truck when I called in to reserve it. I found out about the fees when I went into the office to sign the contract and rent the truck. Please make certain your representatives completely inform callers about insurance fees. Other than that, everything else was great. Thank you.

Nelson C. on

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Great experience, good service. Didn't have truck ordered so gave me a bigger one at same price. Very friendly, good people. Would reccomend

joshua m. on

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The truck had a huge leak. It soaked my mattress.

vickie d. on

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MARIEN T. on

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The truck was clean and the service was good... once I got there. I made a reservation at a different location but was sent to this location. I didn't not receive any notice that the pick-up location was different. The location on Southern Street said I should have asked which location to pickup.., OR THEY COULD HAVE TOLD ME WHEN I CALLED. My only suggestion for Tacoma Auto Sales would be to have a bigger/more visible sign. It's hard to see while driving by.

Armando R. on

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My issue was with the personal at the location. Very poor customer service interactions. First no one is there at the location so we knock at the door, knock at the other door go around back call for someone, nothing. After couple minutes the gentleman comes out very angrily says you only need to knock once. I notified him that weve been knocking because no ones comes out. He continues to argue so i just let him. Never again will I rent from this location nor will i recomend it to no one.

Allen H. on

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The man that works there is great. Very friendly and inviting. He just needs to put little work into the inside of his facility. Flash paint, new chairs, etc.

OLGA L. on

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Office is dirty, mom & son (the son has a dry personailty- no customer service skills! Front office looks like a toom you would sit in with a car sales men to negotiate pricing- not welcoming at all- when I returned the car their was a chair propped against the front door bungalow/office looked closed hand written sign on door said please call me. I made sure truck was returned as stated to me & I was still charged for going over mileage when we didnt go over. Found this place out of emergency, but I wouldn't return.

marco d. on

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Very friendly and helpful.

maria a. on

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Bigger sign

Matthew G. on

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Prefer full tank of gas.

GREGORY S. on

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Truck was clean and the service was excellent , got in and out fast and easy return . Would recommend this location to my friends .

merna l. on

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mzryanne z. on

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