Customer did not leave a comment.Ramsey K.
Customer Reviews for Take It & Go Moving & Supplies Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOHND R.
Customer did not leave a comment.MICHAELDAVID GEO N.
Friendly and professional.ALDOI T.
The dolly and blankets we reserved were not available, which made our move much longer and more complicated than it needed to be. Pretty disappointing.DANIELZIRCA S.
The man who assisted me at the 728 Sheppard Location, his name is Harry, was EXCELLENT! Polite and efficient! He should be commended.MARLENEF T.
Customer did not leave a comment.MAGED G.
Would have been better if the maintenance was better as the dash was showing oil change required and the traction should have been better. The truck was clean and well maintained from inside. Regards BijuBIJU KUMAR M.
I had ordered a 15' truck from 15977 Airport road and at my arrival there wasn't a truck available, so they offered me a truck at 738 Sheppard Ave E, which was an hour drive from the original location. Although the person was helpful at 738 Sheppard Ave E, it does not make up for all the hassle and change of plans. This should not happen if you place an order for a truck.Mario P.
This was the worst rental experience ever. When reserving online, it did not make clear that the location actually has no counter to complete the final steps of the rental. This should be made clear when reserving online, for I would have completed it then or considered a different rental company in the area. The truck felt filthy and I had to wipe off all surfaces before driving it. Ironically, I'm still charged a cleaning fee after! On site, I found the office deserted with a sticky note on the door where to call. After 15 minutes I received a phone call on a crappy line and text messages to complete my reservation, when I had no access to data and need to put my data on, incurring extra costs. Finally, while paying 0.89 per kilometer, as per contract, I'm also charged extra fuel costs of 6l when driving just 16km! All in all, this is not just unreasonable, it is a lesson to never use U Haul again, and never recommend this location to anybody.Michael N.
Return was a nightmare... they made a mistake and it took so much energy to fix... checkout yourselfRyan C.
Customer did not leave a comment.Daniel N.
We were missing the furniture dolly and furniture pads that I paid for with the service.Vincent P.
Customer did not leave a comment.MARIE M.
Don't ever get a vehicle from this place. They are using estimated mileage while charging your card even if you didn't reach your estimated mileage during your moving process.BAMDAD K.
Truck was too old and dirty. Again like last week no dolly was available eventhough I had booked in advance.Nima P.
Customer did not leave a comment.Amadeu B.
I reserved for a location 5 minutes away from home. This place was way way hard to get to and far away. Had to take a cab, cost me 35$ and lost 2hrs out of my moving day. Learned that about 24hrs before PU. Not happy about this. Tried to phone customer service, they put me on hold indefinitely. Not happy about this. Once there, no one on site, had to have service over the phone. Very dissatisfied. Also, got a quote without tax, so surprise surprise on final amount to be paid. Who does that? Seriously U-Haul???Olivier S.
Reserved 1 month ago but still did not keep equipments that I ordered. Asked to help find equipments from near by uhaul, but, did not call back on that. Worst experience ever from Uhaul's this branchMD RASHIDUL H.
Customer did not leave a comment.Ethan K.
Customer did not leave a comment.KEEHYUK L.
Customer did not leave a comment.MATHIEU L.
Customer did not leave a comment.Doru C.
Customer did not leave a comment.steve Kin Chiu Y.
I had booked online for two other spots, but the day after they called me and canceled. This location offered me a truck at the same day.MARYAM T.
I had ordered a dolly but was not available! Made the move a very bad experience.Nima P.
I arrived 1hour early but the website link to pickup was not ready. I then had to wait 40 minutes on hold on your stupid phone help line before I was able to access the truck. Terrible phone support.Darcy H.
Customer did not leave a comment.Matin K.
Customer did not leave a comment.Shiva G.
Customer did not leave a comment.Agni G.
Customer did not leave a comment.DAYANASTEFANIA E.
The check-in was a little bumpy (it said to wait an extra half hour). A staff member was present to help fortunatelyMackenzie H.
Customer did not leave a comment.Nikhil J.
They tried to charge me for furniture pads on my final invoice which I didn't order, receive or use. When questioned, they couldn't verify who had requested the add on, nor could they explain how it happened. Seems shady to me, make sure you check your final invoice.SHANEPHILIPG F.
Customer did not leave a comment.BYUNGKEUN J.
This is an excellent truck rental location near Bayview and Sheppard. They gave me a brand new van with a backup camera. The customer service was very quick, and courteous. It took only 20 minutes to complete the booking process and pick up.Amratbhai C.
Very helpful staff, the whole process was easy and pleasant.Julie S.
I was actually supposed to pick up a truck at a different location on Steeles Avenue. I made the reservation online for a one-way truck and the U-Haul website indicated that the truck was guaranteed. Nobody contacted me beforehand to tell me otherwise. When we arrived, the person there said that they did not have any 10' one-way trucks and they were unable to send us with anything as they had no one-way trucks. I explained that it had been guaranteed online but he said that it was a company issue and that his specific location could not provide me with a one-way service. I would have to return to truck to that city. He did call customer service and explained the issue and they were able to locate me a one-way truck at a nearby location. Once at the Sheppard location, there was nobody in the office and I had to leave a message on the machine and wait for someone to call me back to explain where to find the truck and how to proceed. They also informed me that while my reservation had included a furniture dolly and mats, the truck there were providing me did not have these because the previous renter did not return them. If I wanted these add-ons, I would have to drive to pick them up at another location. The whole things was quite a fiasco and I would never again do any online booking through this company. They clearly do not respect their customers enough to notify them that their online order could not be fulfilled.DAVIDW W.
Stop deceiving customers. You announce a daily fee of $19.95, at reservation you estimate the cost on $50 and at the end you charge $109 for using you van 4 hours. The $19,95 fee is never used. This is shitting. I will never use your service again.LUISFRANCISCO V.
Customer did not leave a comment.CONGAUTYAODAMO K.
Make sure the customer knows not to put key in return box until after they complete the mobile return. Kind of hard to take pictures after the truck is locked and key is in box. I took pictures of nothing in order to complete check in so i didnt have to pay $20 convenience fee. Why shoukd a customer have to pay a fee for someone to do their job?COLLINJOSEPH A.
Customer did not leave a comment.Brian F.
Customer did not leave a comment.Amir B.
The staff ( Vin and his colleague) were extremely helpful and efficient. Renting a truck is always a stressful thing. These 2 guys made it stress free. Thanks for your amazing service.JAMESM M.
I had specifically ordered a dolly with the truck which I really could of used with my move since I had a lot of heavy things and there was a bit of distance between the parking lot and the townhouse that I was moving to. The customer rep told me over the phone that there was nothing he could do about it since the previous customer hadn't returned it. I do understand that these things could happen, but in order to provide satisfactory customer service there needs to be prompt proactive action on the company's part to ensure that everything customer has ordered are available and not missing. The truck didn't seem in really good shape mechanically speaking. It did drive ok, but there was a warning sign on the dash saying "Oil change is due". That's certainly a red flag that these trucks aren't maintained very well. Another pointer to ensure ultimate customer satisfaction is making sure these trucks are well maintained mechanically and safe to drive. Finally, the customer reps weren't the most helpful with some questions and concerns that I had considering that this was my first time renting/driving a U-Haul truck. Not too mention the frustrating Covid measures that everything has to be done over the phone and offices is closed and can't deal with an actual person since it's a lot more easier and seamless.Daniel N.
Customer did not leave a comment.Paul G.
Great customer service and location for easy parking. Will definitely return again!PRASANNA K.
Customer did not leave a comment.Dushawn W.
UHaul website needs to be more user friendly. Scheduled to drop off at Rexdale but realized Sheppard is closer. Tried to change my contract online but unable to do so. Dropped off at Sheppard and was told by staff at location that it is fine. Received called from Rexdale 3 hours later telling me that I will be charged $1,000 for dropping off at the wrong location. Told me to go and pick up the truck and drive across town to return the truck to their location. Called 1800 but was on hold for 55mins. Got issue clarified and resolved at no additional cost to me. Appreciate that. Luckily I was patient enough to wait on the phone to talk to someone, else I would have to go and pick up the truck to drive it all the way or risk paying $1,000 for a $300 rental. Internal investigation should be conducted on this matter as the treat is convincing especially when UHaul has my credit card detail and the staff appears to be very willing to charge my card any amount at their discretion.Han Wei C.
I brought the truck back to Cornwall on Vincent Massey Drive location. Truck filled with gas and now they are charging me 56 dollars more when I paid over 75 dollars to fill it. I have a witness my driver who filled it so we returned this truck full.please look into this. We brought it back Sunday morning. Thank you.ROSALIE O.
Customer did not leave a comment.marie louise M.
Drop off on St Catherine's neededFERNANDO M.
Customer did not leave a comment.Kavoos N.
It was just an office that was impossible to find. No one was available to support or help With equipment. Was not told it would be a contactless pickup. I had to search for the key inside the vehicle The tow trailer was extremely rusty. The straps would not come undone nor would the ratchet work. We have to oil it ourselves before we could use it. I moved from Ontario to BC. It was just a very unsettling experience as I was unsure how ready the equipment was and there was no one around to ask these questions toSheridan A.
Customer did not leave a comment.Alfredo P.
My first booking was at 4:30 at 100 steeles ave. west and the compartment key code provided to me did not work and after an hour of trying and waiting on the call for a U-Haul representative to guide me on what to do, finally I was provided with another booking at another location. Although I had no issues at the new location, overall this was an unpleasant process and I won't be recommending others to go through it.Nima S.
Customer did not leave a comment.DAVID MICHAEL D.
Rep followed up and helped super friendly and helpfulMartin T.
There is no signage on the road to find where to turn into this location. From the road a person cannot see that the UHAUL is at the back of the strip mall. We had to drove past it twice; turning around on a street and the MEC driveway in the big truck. Once at the location it is fine, but finding it is not easy. We saw another truck doing the same thing. There should be a sign out front and some detail in the message to turn INTO the strip mall driveway and go around to the back.MARKBLAISE D.
Horrible experience. Never again.Jaskaran Singh G.
Customer did not leave a comment.JONATHAN L.
Top off the gas tank so it's easier for the next customer to fill up and not guess how much to put in.David C.
When I picked up truck there was an error on the dash indicating the front left tire was low. When I tested it I found it was @40psi when the requirement is 80psi. Very dangerous! Particularly for the long highway drive I had planned. I filled the tire with air but I wonder why the truck was provided to me with low air in the first place. A very easy fixstephen H.
Customer did not leave a comment.SHERWINADRIAN W.
Customer did not leave a comment.KENNETHL B.
Broken appliance hand truck it was held together e With zip ties and tape I had it repaired The truck and trailer was parked in a spot that was blocked in in a parking lot that is very busy and the bill that was sent is unreadable overall a very poor experience not to mention it was 40 km out of my way and U-Haul had one week to get it to the point I had ordered it forVal G.
Customer did not leave a comment.hoainam P.
Friendly reception. The truck was clean and hand trucks were preloaded. They didn't have blankets that I ordered (thought that was a little unusual). They directed me to the Warden location who looked after my requirements. A little inconvenient. Could not check out as the web site was down.Scott C.
Customer did not leave a comment.RATKHAN S.
Customer did not leave a comment.David K.
La app es muy complicada: tube que esperar a que abrieran la oficina , para recibir el equipo The app is very complicated. I waited for the office to open and rent the truck.Maik R.
Wery polite and kind. Wery hardworking.Kasim K.
Customer did not leave a comment.VIRGILIOLOPEZ S.
It would be good for business not to be petty over 3L of gasItay A.
Have furniture pads available, put a sign on Sheppard Ave so we know where to turn.JASONAFONSO P.
Customer did not leave a comment.ARTEM S.
not on basis of the mechanical condition of the unit for a trip across canada during these months. rear tires were completely for high mountain usage. had anything occurred (ie accidents etc) the police would have taken truck off the roadKen W.
Customer did not leave a comment.EVGENIIA S.
Customer did not leave a comment.Igor A.
I don't like being surprised with additional charges that were not discussed or approved.HUISUNG K.
Customer did not leave a comment.SHENGNIAN W.
The person I spoke to was really great. The only thing I'd recommend is letting customers know that they have to call the location (and provide the number - it wasn't in my confirmation emails) to be able to get the key to their truck. That wasn't clear and the office door was locked when I arrived.Sabrina B.
Very goodKasim K.
Customer did not leave a comment.SINA N.
Customer did not leave a comment.GEETIARA M.
Every is cleaned and ready to drive.I took the truck in 5 minutes.ALI P.
Customer did not leave a comment.Hugo I.
Customer did not leave a comment.Jason K.
Customer did not leave a comment.Bruno M.
Finally, a good uhal locationIVAN M.
Thank you very much for the excellent service, I am very satisfied with the service and the quality and convenience of the truck.Oleksii S.
I had a scheduled pickup time for a truck. Went there and they told me the truck wasn't there. They offered me a $50 credit and told me to drive to another location 15 minutes away as that location has my required rental truck. I drove to the new location where there were NO employees. I found a mechanic at the building who told me to call the manager (who wasn't there). I'm the manager was BEYOND rude and told me he doesn't have any truck for me to rent. He then told me to get out of his shop and told me to â€œgo fuck myselfâ€ and hung up. I immediately drove back to the original location. They THEN had another truck arrive and allowed me to rent that truck even though it was just returned and only had less than a quarter tank of gas in it. They then offered me an additional $50 credit for the inconvenience and how I was treated. I rented the vehicle, but they didn't give me the furniture blankets that I requested and added on my Uhaul rental. Not to mention, I only got $50 of my $100 credit and I've now left multiple messages, have been told they would call me back, and still never call me back. Horrible experience.Chad R.
Please have a signpost at the entrance of the plazaHitesh S.
Customer did not leave a comment.Andrew L.
Good servicemikhail G.
Customer did not leave a comment.izzy W.
Zero commentary on refueling gas or being charged if you don't Uhaul switched pickup locations on me last minute after I had already made a reservation, forcing me to pay more in mileage and gas fees Will not use Uhaul againKOLTEN R.
Customer did not leave a comment.Sukhman S.
Customer did not leave a comment.Aniket S.
Customer did not leave a comment.Daniel J.