Just a whole bad experience from the start. Lost out on money.
Davon H
Customer Reviews for Talking Tools Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great folks to deal with. Checked in on line was no problem for this company. Would highly recommend….
Allen BThe only concern is that the location didn't open until 9am meanwhile my reservation was scheduled for 8am. Other than that, the staff was pleasant and helpful. Good experience.
Christopher NTruck was dirty, it had an empty tank, and the dolly I ordered was not there. I had to rent from the Home Depot
Natwoine PDiscount on repeated customers
Chyconda BI had to call three times to get final receipt texted to me. There were no other customers they were dealing with.
Mario TTried to scam me out of $1,300 dollars
Henry GBetter uhaul maintenance. The truck drove funny. The headlight is out and I got pulled over w a warning behind it!
Kailene FThere were live roaches in the back of the truck. Making sure that it's cleaned out prior to a new customer would be helpful. Otherwise good experience.
Cynthia SThe customer service was GREAT I totally forgot his name but he was wonderful. Very Prost all times.
FALISHA SThis was a great location, so convenient to me. The customer service was excellent!!
Audrey AFemale employee was very nice, courteous, and professional!
Jujuan JEverything went well with my rental.
Stephanie BVery good customer service!
JOHN BThank u for making a very stressful move easy I appreciate my Lithonia family now including this u-haul location ❤️
Angela HCustomer Service was excellent and very friendly.
Rudena MThe representative was professional and knowledgeable. He completed my transaction very swiftly and had me on my way. Easy drop off as well
SOPHIA Tlots of space to park
Tyrone WWhen I went to pick up my vehicle I was told my vehicle is in front so the wrong truck was parked in the front then I located the correct 26 feet truck and I had to move the dumpster to get the truck out and get guided out to get past the wrong 26 foot truck it put my schedule way behind
London GDidn’t receive code til after an hour I had to call uhaul customer service to receive my code to get the truck
Perrie tTruck was below a 1/4th tank was told to just take a picture and it would be ok but was still charged a gas fee even though it was put back the way it was. Have pictures to prove it. Vehicle was dirty all throughout and then when I was supposed to return the key the guy said it was ok to just put in the box and he would waive the fee because the app was not loading the location to verify. Will never be using this location again and advise others to avoid as well and if you do go do not trust or believe anything the workers and manager there says.
Antoine Wgave me a utility dolly instead of a appliance dolly
MICKAELA WFriendly and answered all my questions and helped me until I pulled off in my uhual
Jacinda ROne word! Excellent customer service!
Tiffany GThe truck shut down on me, was dirty & the location closed an hour early
Berea WGood customer service
alta mThis location has a truck, customer service was amazing, I had a wonderful experience
SHAQUANNA BNothing I can think of!
marcia sCustomer service is horrible at this location. Location is run down. They didn’t have the appliance dolly o put on my order when I submitted online. The guy was like oh well ain’t nothing we can do about that! People don’t bring them back so what you want me to do. I tried to do my mobile check on and I couldn’t do it so I had to go in. Office smelled bad when I went in.
Daniel JWe kept having problems with the truck… had to call road side service cause hear got stuck. Spent an 1:30min stick in cold. Truck wouldn’t crank either. Gear still repeatedly got stuck
Ashford SEverything went perfect picking the truck up even though itwas a little dirty. But the reason for the poor rating is when I returned the truck the employee that checked the truck in tried to charge me for damages and did not discuss anything with me. The pictures he took did not even show any damage. Even the customer service person for Uhaul stated she could not see any damage based on the photos. Not cool to try and mess with someone’s money with out even notifying them.
Maurice FFast, convenient, informative, great customer service.
sonya sThe vehicle was clean enough but it runs a bit funny, like it's in need of service (tune up or something). Otherwise, the overall experience was great; very friendly and professional staff! Pick up and drop-off were a breeze!
Kilo JThere’s nothing wrong with the location over all. The truck itself is no good. It had the check engine light on from the time I got it. Then on the highway it started smelling like smoke and the lights of a 🔧 spanner came on . The truck would not go into reverse then it just died. I had other things to do and was unable to get them done for the day. I spoke with someone and was told that they would reach out to me as I requested a full refund for the truck which was not in workable condition. I’m still waiting for someone to call me about my refund. Thank you.
WINSOME NGentlemen was very professional and customer service friendly
Janicesha BGet the reservation correct. I need a discount for the inconvenience.
Rhoda BKeep up the good work.
Elisha BProblems: online reservation was originally placed in the wrong town and the share app could not understand that despite my new beard I am the per onmydrivers license
Jerome SU-Haul is really a great privilege to have! Don't mess your reputation up by renting for someone else!
Mary CKeep up the good service
REGINALD BAppreciate the service. Thanks!
Carmen Wn/a
Lea COn a scale of 1 to 10, I would rate this location a 10. The staff was very professional and attentive. This would be the ONLY location, I would use Uhaul at.
Warren CBest location in the area. The customer service is fantastic(!!!), small selection, but good. Attached to an automotive service center, so it’s not a “nice looking” location, but again… it is the best overall for the area.
ROBERT MN/A
Linnette FNice and friendly
Crystal FThe particular company would not answer the phone and the people from 1-800-YOU-HAUL weren’t able to help me which I understand. The vehicle did not have a working A\C and the lack of being able to contact them I was forced to drive in the heat of Atlanta with no A/C which is very dangerous for me because I overheat easily. I wouldn’t recommend simply because of the lack of communication and the vehicle not being maintenance properly. Sensors were off as well.
kamiaya nThe truck was in good condition. The gentlemen were curious & efficient! Thank you!
DEBRA GEasy
Adriane M