Helpful and efficient. I was very impressed.
Tom W
Customer Reviews for T&C Grinding Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very prompt and efficient service. Very pleasant contact person (Joe Mills).
Edward FDebbie & Joe were very helpful & communication was excellent!!!
Georgia HSuper friendly reception - wish I had more time to sit and visit with the men who ran this shop.
Gerald AHe was able to navigate through the Uhaul site to enter all the information needed. Was helpful by answering my questions and hooking up the trailer.
Mike WOwner was a great guy. Ground corners on our new hitch to make it fit into the receiver. Super friendly and easygoing when we asked to pick up a day early. 5 stars +
Brian LLate night drop off options available, which was great for us.
Kathleen HDidn't know where to park the van. Owner was helpful when I called.
Samuel SGentlemen was super friendly and I was in and out since I had done the online check in ahead of time. While I had originally scheduled my equipment from a different place I was not notified with the change which was frustrating and I had to quickly drive 30 min. further to pick up the equipment.
ENRRIQUE JConvenient location and great owners, thanks!
Anthony USee above
Robert RI only interacted with drop off via phone. They were friendly and helpful but closed when I dropped off the truck. Everything else was done on the app.
Dave DGreat experience
ROBERT HI only had it one afternoon but everything went great.
Casey BSame as above. I will say the guy was much friendlier. The location was a small quansit hut which belonged to a hoarder. I not sure they ever intend for anyone to go in to the office. My biggest complaint is on U/Haul in general. It is clearly marked on all of the trailers “Speed Limit 55mph”. When traveling on an interstates with a speed limit of 75mph the vehicle with a trailer traveling 55mph becomes a danger to on the interstate.. 55mph should be removed from all trailers and a reasonable speed limit should identified and placed on the trailers. 55mph is unreasonable, unrealistic and dangerous.
James Bthe owner was rude when I spoke to him on the phone the morning aI was dropping the trailer off I made the comment that they did not open till 9am, after he thought he had finished talking and he thought he had had hung up he mocked me to someone else on his end of the conversation his wife I think. It was childish and unacceptable behavior, in addition there was no one at the shop to receive the trailer when it was suppose to be open at 9am. Its probably a good thing because there would have been a confrontation! I n addition the contact number on my contract was either wrong or went unanswered, so I looked up additional contact numbers the evening before to find out what time they opened these also went unanswered, these are people who will cost uhaul money, I would not use them if they were the only option in town!
stephen bThis equipment was old and well used. It was serviceable and performed well. It was obviously well maintained. I pulled it, fully loaded, over 1700 miles. It did the job.
Alfred BVery helpful!
Daniel DThanks!!
Nathan HConsidering the rental location was changed from the one closest to me -Longmont to Berthoud. Was not happy about that but the one in Berthoud was very helpful and had the truck needed. Truck under 60 mph was very bumpy but if maintained at 60, the ride was smoother.
Kent OOwner was willing to wait for me to return trailer same day so I wouldn't have to have it over night.
Peggy KIt was a father & son operation. The father hooked up the trailer. The son did the paperwork. The father was rude, condescending, insulting & grumpy. He thought I should know what kind of hook up cable I have. Part of it had been worn away & he said it needed to be replaced. When I took the trailer to drop off they said my cable was fine. The son was better but had an attitude & wasn’t respectful. I would only go back there if there was no other place within 50 miles to rent.
Nancy Snice that there is uhaul pick up and drop off in the small town of Berthoud. Thank you
Timothy LKind, friendly service
Dan SThe process was fine. The guy was fine. But it was a hole in the wall 30 miles from where I wanted to pickup.
Robert HService was quick and thorough.
Mark BTake proper care of the customer, don't assume they know everything. Fuel in the tank should be full, not hear complaining from the dealer that he doesn't have the money to fill it , and do you think there going to pay me back ,NO!
John GWe had no problem dropping the trailer after hours. We called to make sure there would be no problem and were given great directions and instructions. 6Stars!!!
Patrick MDidn't interact with them.
Erin AWe called on Memorial day to see if he was open to drop off the trailer early. He was not open, but he answered the phone anyway. He said we could drop it off as he has security cameras to monitor his location, and he simply asked me to park it on his location "but not on the street, please". And that was great. It was an easy in and out and I appreciated that he answered my call on his day off. THANK YOU!
Bruce FSite was fine. Reservation process was overly complicated and frustrating.
Lynn TWhen the trailer was dropped off no one was there and when we called the number on the building we were told to just leave it
jeanne bTruck was full of muddy prints inside and I needed to clean before use. Cab was dirty and smelled of cigarette smoke.
Shawn BEasiest, friendliest rental ever
Michael BGreat guys
Doug SThe entire process was amazingly simple.
Tina SUhaul is horrible. I do not believe i will every use you all again. My location was switched from 1 miles way to 15 miles a few days before my move, wasting extra time and gas money. I could not get the truck from my phone at 630am on a very strict schedule. I had to call customer service and waited 55 MINUTES before an answer. Thankfully i did not let the customer service representative hang up in case i couldn’t get the keys. I couldn’t get the keys because there was no lock box on the truck. The truck squeaked horribly the entire drive and shook uncontrollably at any speed, damaging a lot of my neatly packed items. Cannot believe how horrible the experience was and wasn’t offered some type of discount for screwing me and my time over.
Jordan RNice truck, Clean & worked good
Ron GFriendly. Individuals were punctual and easy to work with.
Audry EGreat customer care.
Brett AEverything was great!
Nicholas BCalled me back right away on a Sunday to confirm return of the trailer.
DAVID MPlace locked at 7:30, so had to do self-check-in. They called me wondering about passenger side scratches on the truck. I never observed these.
DANIEL WHave someone on sight during business hours. They seem to only work when they want to.
ALEXANDRIA J