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Carley S
Customer Reviews for T&F Towing And Recovery Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The 24/7 app is slow for a pickup aithorization and slow for instruction in a truck retirn. I had a good cell signal for my smart phone on pickup and return
Brent SPick up and drop off was easy. Owner was very helpful and friendly.
Vicki EDid a very good job in helping me
Douglas eWork with mfg to get better more fuel efficient trucks
Lee MThe owner of this location was an awesome guy to work with.
Shane BNot charging them for something they didn't want.
Meagan BService was excellent. I needed a truck on short notice, because of failed reservation elsewhere. The internet directed me to two closed locations before I was able to find this one.
CARL BMake sure vehicle is parked in the same location that is sent to the customer. It would help to save time and avoid frustration and confusion.
Kayla BI couldn't find your office right of way, hidden by the limo business in front and parked trucks in front of door but that's just me. Also had a hard time putting the right amount of gas in afterwards, ended up putting too much in. But everything else was smooth. Thanks.
Gwyne DI ordered a dolly, but the dolly was not in the vehicle when we picked it up. Since it was a Saturday, the office wasn’t open, so we just had to proceed to move furniture without a dolly, which was frustrating.
Corinne DThe suggested truck was in the return lot. The keys in the lock box were for a different truck which ended up having 3/4 tank of gas. The location was like a riddle as to where and how to find the keys or truck. Wasted about an hour trying to figure things out. Even though we had the wrong truck, it was the right size and things worked out fine.
Donald FNo one onsite when I dropped off the vehicle on Sunday at 1:27 PM.
Jeffrey S1. The place is good, and I always have a good experience there. I have never had a problem there once, and I have rented from there multiple times. I will always go back there, and yes I would definitely recommend renting there for anybody, easily. thank you, Joshua
Joshua SIt was part of a junk yard…
Denise HDropped off after hours.
Rachael SBeware do not use they charged $800 cleaning fee and would not give it back Just laughed at us. Do not rent from these guys
JOHN BI really liked these guys. They are very friendly, accommodating, and efficient. These guys are hard workers and I highly recommend them.
James MT & F Towing has a fantastic family. All are very knowledgeable about your products. I will use them again.
Tonya Lpeople were not at the facility when I dropped off trailer
Juan SCustomer Service was great and very friendly not to mention price was great !
Sunella HTruck was still dirty ...I only requested an appliance dolly but was also charged for a regular dolly....and to return it was really hard ....the link wouldn't work for almost 20 minutes
Hope C1. Everything went smooth. It is a very good location. They are very easy to work with, and had no problems. Thank you very much, Joshua
Joshua SI wasn’t informed the location would be closed when I picked up. No one told me I had to check in online. The app malfunctioned and never gave me a code. I spent 45 minutes trying to get help. Once I got the key I found there was no appliance dolly that I paid for and confirmed twice in advance. There was also no ramp up to the truck. No straps, literally nothing in the truck. The experience could not have been worse. 0/10. Would not recommend.
WILLIAM NFrank was very helpful. Assisted me in hooking everything up and loaned me his own 7-Flat plug
EARL H