I sent an email to corporate also, but in zip code 24121 there used to be three locations close to us (3-5 miles). Today those no longer exist and we have to drive ~20 miles now. This is a high transient are and you need to add locations to the Moneta and Westlake areas.
Gordon L
Customer Reviews for T&J Property Associates LC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No issues, very friendly.
William LThe 4-pin connector for the lights was bent and had to be replaced.
Eliot MGreat service, professional and personable!
Tim JAfterhours drop off.
James MVery friendly
John MThe drop off location changed when I looked in my account. I was charged an entire extra day even when I wasn't supposed to be. I returned on time. I put extra gas back into it and they said I didn't. They charged me 19.1 extra miles. I am still waiting on my "refund" I am supposed to receive. I will never again rent from uhaul.
Ashley PPerfect
Stephen PLydia was great to work with. Give her a pay raise.
Charles SHave more trucks and locations in Rockymount Virginia
CORNELL GLydia was fantastic to deal with. She was very helpful and friendly. This is the second time I have used this location for U-Haul business. If I need to rent again in the future, I will certainly look to this location first! Great Job!
Gregory LThis location and staff are absolutely fantastic. I have used them 3 to 4 times while taking and picking up my son from college. Excellent customer service every time
Stephanie WThere was no person at the drop off point. It was a phone contact and they told me what to do. The phone person was nice but that’s beside the point. The place needs to be staffed.
WILLIAM SWe thought the store would be open when we picked up the uhaul. The truck didn’t want to start and no one was there to talk to.
Rebecca CDid a great job. Thank you
Sharon PReceived phone call from corporate traffic insisting I change my drop off location to 30 miles out of the way. I told them that was not possible for me due to my schedule. The person I spoke with was very rude and threatened me with a drop off charge, even though I had booked it to return to Union Hall. The people at the Union Hall location were very nice.
Ben PVery friendly. Took the truck. Very professional and understanding
Stephanie TLeft rear tire needed air the next am. It was about 20 degrees. Pumped up...it worked fine.
bill kEverything was great. The people were very friendly. I would recommend this location to anyone.
James PBest place to rent any U-Haul!! Very friendly and organized.
Arthur FQuality operation and convenient location. The personell were very helpful in facilitating my return.
ARTHUR VFantastic person to work with!
Stephen FThere is no signage for T&J Property Associates at this address. The U-Haul equipment and the drop boxes are at the specified address but there is also a sign saying U-Haul rentals are managed by another company across the street. Very confusing for a 24/7 drop off. Also, the on-line return process did not work properly. The U-haul site was unable to determine my location despite location services being enabled.
David MThis location needs more in-town equipment.
Tanya BThis part of the mobile drop off was excellent.
Arthur FApp did not work well and reception was bad so it was very difficult to check out the vehicle. Pick-up location office was closed even though we were there before closing hours listed. Very horrible experience that took almost an hour to pickup truck.
Jacob MLydia is awesome, smart, professional, very easy to work with. I have been to many Uhaul dealers across the country and some are pretty scary, especially the one in Salt Lake that said they only take cash and could not print me a contract because their printer was broke, and then told me I could take any piece of equipment I wanted too. ?? I walked out. So Lydia was a breath of fresh air. Thank you
Robert PAttendent was very friendly and helpful
Rob BIt would be nice if they had moving supplies.
Melissa MThank you
Gary CRental truck was not in usable condition. Had to drive 25 miles to locate a usable vehicle.
George PA pleasure to do business with!
Richard CThere needs to be an attendant of they are going to rent trucks . We had issues with the website to get our truck keys too us 49.kinutes to get it all straight .
Jacquelyn GBest Uhual location I have used. Most friendly and helpful personnel. Highly recommend!
Ed JExcellent customer service at T&J Property Associates LC, Union Hall, VA. If moving local, nice and safe area to leave your personal vehicle while you move
JAMESBENJAMIN PIt was just a lot further from our desired pick up location.
SCOTT Mthe woman at the front desk was so helpful and just lovely!
NICOLE LYour centralized reservations center cancelled my reservation and rescheduled pickup at a location much farther away. Fortunately, Lydia, at the Union Hall, VA location was able to make it right. She is very professional, calm, and efficient.
ARYE EThis was an excellent pickup location. We used it twice in one week. Once for a counter pickup. The attendant was helpful and courteous. The other was for an after hours mobile pickup. Accessing the key box was straightforward and went smoothly. Would definitely use this location again.
Earl SDrop of was easy and employee was very nice and location was convenient.
ALEESUSAN SThis location is the best one I have been to over the summer. They always go out of their way to help you when you need something - no matter where you are. Lydia at Turners Buildings is awesome.
TAMMY HThe return process we did online because the drop off location was closed. Did all our pictures, mileage, gas, inside of cab, inside the back of the truck with our phone, dropped the key in the box and checked out. Easy process. Would definitely recommend this drop off location.
Margaret HEverything went as planned.
ROGER W