Customer did not leave a comment.
Sandra H.
Customer Reviews for T&C Grinding Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Convenient location and great owners, thanks!
Anthony U.See above
Robert R.I only interacted with drop off via phone. They were friendly and helpful but closed when I dropped off the truck. Everything else was done on the app.
Dave D.Great experience
ROBERT H.I only had it one afternoon but everything went great.
Casey B.Same as above. I will say the guy was much friendlier. The location was a small quansit hut which belonged to a hoarder. I not sure they ever intend for anyone to go in to the office. My biggest complaint is on U/Haul in general. It is clearly marked on all of the trailers “Speed Limit 55mphâ€. When traveling on an interstates with a speed limit of 75mph the vehicle with a trailer traveling 55mph becomes a danger to on the interstate.. 55mph should be removed from all trailers and a reasonable speed limit should identified and placed on the trailers. 55mph is unreasonable, unrealistic and dangerous.
James B.the owner was rude when I spoke to him on the phone the morning aI was dropping the trailer off I made the comment that they did not open till 9am, after he thought he had finished talking and he thought he had had hung up he mocked me to someone else on his end of the conversation his wife I think. It was childish and unacceptable behavior, in addition there was no one at the shop to receive the trailer when it was suppose to be open at 9am. Its probably a good thing because there would have been a confrontation! I n addition the contact number on my contract was either wrong or went unanswered, so I looked up additional contact numbers the evening before to find out what time they opened these also went unanswered, these are people who will cost uhaul money, I would not use them if they were the only option in town!
stephen B.This equipment was old and well used. It was serviceable and performed well. It was obviously well maintained. I pulled it, fully loaded, over 1700 miles. It did the job.
Alfred B.Very helpful!
Daniel D.Thanks!!
Nathan H.Considering the rental location was changed from the one closest to me -Longmont to Berthoud. Was not happy about that but the one in Berthoud was very helpful and had the truck needed. Truck under 60 mph was very bumpy but if maintained at 60, the ride was smoother.
Kent O.Owner was willing to wait for me to return trailer same day so I wouldn't have to have it over night.
Peggy K.It was a father & son operation. The father hooked up the trailer. The son did the paperwork. The father was rude, condescending, insulting & grumpy. He thought I should know what kind of hook up cable I have. Part of it had been worn away & he said it needed to be replaced. When I took the trailer to drop off they said my cable was fine. The son was better but had an attitude & wasn't respectful. I would only go back there if there was no other place within 50 miles to rent.
Nancy S.nice that there is uhaul pick up and drop off in the small town of Berthoud. Thank you
Timothy L.Kind, friendly service
Dan S.The process was fine. The guy was fine. But it was a hole in the wall 30 miles from where I wanted to pickup.
Robert H.Service was quick and thorough.
Mark B.Take proper care of the customer, don't assume they know everything. Fuel in the tank should be full, not hear complaining from the dealer that he doesn't have the money to fill it , and do you think there going to pay me back ,NO!
John G.We had no problem dropping the trailer after hours. We called to make sure there would be no problem and were given great directions and instructions. 6Stars!!!
Patrick M.Didn't interact with them.
Erin A.We called on Memorial day to see if he was open to drop off the trailer early. He was not open, but he answered the phone anyway. He said we could drop it off as he has security cameras to monitor his location, and he simply asked me to park it on his location "but not on the street, please". And that was great. It was an easy in and out and I appreciated that he answered my call on his day off. THANK YOU!
Bruce F.Site was fine. Reservation process was overly complicated and frustrating.
Lynn T.When the trailer was dropped off no one was there and when we called the number on the building we were told to just leave it
jeanne B.Truck was full of muddy prints inside and I needed to clean before use. Cab was dirty and smelled of cigarette smoke.
Shawn B.Easiest, friendliest rental ever
Michael B.Great guys
Doug S.The entire process was amazingly simple.
Tina S.Uhaul is horrible. I do not believe i will every use you all again. My location was switched from 1 miles way to 15 miles a few days before my move, wasting extra time and gas money. I could not get the truck from my phone at 630am on a very strict schedule. I had to call customer service and waited 55 MINUTES before an answer. Thankfully i did not let the customer service representative hang up in case i couldn't get the keys. I couldn't get the keys because there was no lock box on the truck. The truck squeaked horribly the entire drive and shook uncontrollably at any speed, damaging a lot of my neatly packed items. Cannot believe how horrible the experience was and wasn't offered some type of discount for screwing me and my time over.
Jordan R.Nice truck, Clean & worked good
Ron G.Friendly. Individuals were punctual and easy to work with.
Audry E.Great customer care.
Brett A.Everything was great!
Nicholas B.Called me back right away on a Sunday to confirm return of the trailer.
DAVID M.Place locked at 7:30, so had to do self-check-in. They called me wondering about passenger side scratches on the truck. I never observed these.
DANIEL W.Have someone on sight during business hours. They seem to only work when they want to.
ALEXANDRIA J.Don't rent anything to your customers from Port Street in Corpus Christi Texas. It's absurd. I had a 16 hour drive from Corpus Christi Texas to Berthoud Colorado and they set me back over 1.5 hours with their miscommunication and poor scheduling.
Denise L.I have used your company many times in the past however the last 2 times I've not been given the size truck I've needed and no options. I was also very pressured to get the equipment returned before I had a chance to finish my move. We moved across several states and were not given enough time. I will never use U-haul again
Lori F.Fix your trailers as they should be. Service them correctly. Don't cut corners! We experienced a tire blow out because someone at UHaul didn't bother to put any of the right tires on yje trailer.
vaughnna V.Middle of a week day, no one was at the location. I called and someone answered, and said they would check in my trailer. Very friendly. Mom and pop run business.
GREGORY G.Great service, very helpful, Thanks. Ross
ross S.Very helpful and nice gentleman to speak with for our drop off. Would gladly do service with him and TC Grinding again.
Christopher B.There was nothing wrong with the location or the service I received there but this was not where or even the equipment I had reserved two weeks earlier. I had to drive from Longmont to pick up a truck and trailer to get the sf of the 20' truck I had asked for in Longmont, which was a much closer location to where I needed the equipment.
Wendy R.