Customer Reviews for T&L Beauty Supplies
(U-Haul Neighborhood Dealer)

223 reviews

1455 S Congress Ave   Delray Beach, FL 33445

(561) 859-0703

Location Hours

  • Mon-Sat: 9:30 am - 8 pm
  • Sun: Closed

Services at this Location:

Contact Us

(561) 859-0703

1455 S Congress Ave
Delray Beach, FL 33445

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 8 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Very dirty and smell fish........ I think it's just about money 💲💲💲...... Not respect.......

domingos M. 
Rating:
5.0

Amazing professional super friendly staff

KRZYSZTOF J. 
Rating:
1.0

The were no uhaul per. The pip was booked on the web but it took 35 min to get all over again on the phone to the person who was sitting at home. Very poor customer service.

Vadim D. 
Rating:
1.0

Super complicated. It took us almost one hour to get the truck. Answering dozens of questions, taking pictures and the need to call 3 references which need to be able to answer the phone right away, really ??? Never again.

Jorge S. 
Rating:
4.0

Customer did not leave a comment.

Guy M. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
1.0

Clean the vehicles so they don't have dust, dirt and other customers beverages, make sure you representatives give the right information to the customers so they receive the right vans.

Nikki S. 
Rating:
4.0

Customer did not leave a comment.

Wanda L. 
Rating:
2.0

How about making sure the truck are clean with NO ROACHES and wiped down. We are in a whole pandemic after all...

MALAIKA A. 
Rating:
3.0

U-Haul in general needs to standardize the pick up process or let the customer know what to expect. At one site I can fill out everything pre-rental but I still need to wait at counter. For this past rental I waited 45 minutes for store to open only to find it was all automated. I prefer the automated obviously, but again I hate spending time filling out forms only to get stuck at a counter.

John S. 
Rating:
5.0

Truck was low on gas about 1/8 tank

JACQUELINE L. 
Rating:
5.0

The employees at t&l beauty are great! Super professional and friendly.

Julianna D. 
Rating:
5.0

Customer did not leave a comment.

ANTONYA H. 
Rating:
3.0

The online phone check in experience needs a lot of work. I'd recommend hiring a good consulting company to figure this whole process out. It took me much longer to book a truck online than it would've taken to just go into the building. Also, I had to repeat input information that I already placed on the first rental form. On top of all this, a 3 person verification is ridiculous, especially if you have my credit card, license, etc already. Before booking with Uhaul, someone had suggested renting a truck from Home Depot. My response to that was why would I want to do that when we are accustomed to how U-Haul processes rentals? I had soon regretted that. The whole experience was horrible! And the location which I added a dolly rental to did not have dollies. I then had to go to Home Depot and purchase a $60 for dolly. I could've just went to Home Depot and rent a truck and gotten a dolly there. Again the whole online and check and experience was horrible and the location did not have the equipment that I actually paid for.

John S. 
Rating:
2.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Young lady was extremely helpful. And I was given a practically brand new truck in excellent condition.

LAWRENCE L. 
Rating:
4.0

Put a bell on the back door or a buzzer

TERENCE M. 
Rating:
1.0

Horrible!!! The time to pick up was at 8:30 they sent a text to move the time to 9:30. I came at 9:30 and nobody there!!! I called U-Haul they were trying to help me. Finally at 10am a woman showed up. I got the van. I returned the van at same place on same day. The woman said that my card which is on the file doesn't went through. I provided another payment card. THEY CHARGE ME TWICE!!!! Now I'm waiting my money back! Never never never go that place!

TIGRAN B. 
Rating:
5.0

Excellent service.

SAMIDIN S. 
Rating:
5.0

N/A

Clara B. 
Rating:
5.0

Customer did not leave a comment.

JAMES EDWARD T. 
Rating:
4.0

The only positive thing in my whole experience was the woman at the store who helped me. The truck was a piece of shit that was soooooooo difficult to start. On top of everything, I ordered fucking equipment for my move and U-Haul, the asshole company that it is, overbooked and so no equipment was left for my move. This caused an incredible inconvenience and extra cost Bc I then had to rent a dolley from Home Depot. The cherry on top of this shit pie is that the truck didn't even have a ramp, so our move was extremely challenging. Not to mention the couple behind me didn't even get a truck Bc of overbooking, even though they had a reservation!!!! Did anyone even inform them the day of? No. I am NEVER renting from U-Haul again. This company SUCKS and they do not give a shit about their customers.

MERVE B. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
1.0

Online verification process is pointless and stupid, you have no business calling people I know to verify. You wouldn't do that at a walking location and absolutely no damn reason to do so here. I don't want anyone else knowing my business and you forced that on me.

BENJAMIN T. 
Rating:
1.0

The employee there was very unprofessional rude and not customer friendly. Also was on her cellphone for the most part she was trying to attend to customers

Emmanuel V. 
Rating:
2.0

I've used Uhaul many times in the past the mobile check in was not convenient. Also I paid for a furniture dolly and I did not receive one. Considering never using your service again.

Jason B. 
Rating:
5.0

Everyone was excellent!

Gianna M. 
Rating:
2.0

The office is supposed to be open on Sundays per the hours on the door and their website. Office was closed and we had to use the online pick up option. It was awful and we kept losing Internet connectivity. We called U-Haul twice and could not get anyone on the line. We had reserved furniture pads and a dolly and neither were in the truck nor were they available because the office was closed. Yet we were still charged for them. Horrible customer experience.

Philip R. 
Rating:
5.0

I DID NOT choose the $14 safe insurance coverage and they charged me anyways. called to get my money back, please help

kelica P. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
2.0

The padlock in door was broken Engine made noises Previous peoples belongings in truck Seatbelt broken

Scott L. 
Rating:
2.0

The parking lot was dirty and full of random people stuff that appeared to be left over from someone's previous mood. The items I requested were not in the van, and the lock did not work. The vehicle was notably old.

Carlos M. 
Rating:
4.0

Customer did not leave a comment.

Meagan B. 
Rating:
3.0

Customer did not leave a comment.

Glenn B. 
Rating:
3.0

Customer did not leave a comment.

Benjamin P. 
Rating:
1.0

Have a sign on the front of the building that says the drop is actually in the back of the building. Tell Customers not to go here at night or alone if a female.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Alejandro C. 
Rating:
5.0

Customer did not leave a comment.

Rosheda B. 
Rating:
1.0

Service was absolutely terrible I don't understand how this location was ever approved to operate DO NOT RENT from the T&L BEAUTY SUPPLIES location in Delray Beach

jonathan C. 
Rating:
2.0

The rental was fine. The staff didn't all have masks on at all times. Wouldn't go back tk that location. They were all very nice. Just the mask issue! Nobody wants to take a chance getting sick for a truck.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
1.0

Upon arriving for drop off, I was told the staff person who handled Uhaul was not available. There was little direction provided on the return process. (I drove around the building myself to figure out where to park the truck.) After parking the truck, I turned the keys in and did not receive a receipt. I found out via email over an hour later that they checked my truck in an HOUR after I dropped it off resulting in $58 of excess fees. I am still waiting for a refund. I will never use this location again.

Andrew Z. 
Rating:
4.0

Not to recommend to use the truck share. Horrible experience with the app.

Tracy N. 
Rating:
5.0

Excellent service. Very accommodating and pleasant to work with. We've used this location twice now and a good e Peru eve both times. Would definitely use this location again!

Gregory P. 
Rating:
5.0

Very friendly, and helpful service! Will definitely use them again!

Tashna T. 
Rating:
5.0

Customer did not leave a comment.

Theodore B. 
Rating:
3.0

The attendant was very nice

mark S. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Friendly and informative staff, told me everything I need to know about the rental process to have a successful move.

jocelyn christin S. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

I got overcharged by $700. I was held in the location for 6 hours because of credit card processing outage with uhaul nationwide. The truck wouldn't start and waited another hour for roadside assistance. Nobody has called me to make this right despite 6 promises to wait for a call from a manager

Raul H. 
Rating:
2.0

I was overcharged $40 for an extra day that I did not need. Still have not received my money back.

Caitlyn B. 
Rating:
5.0

What a WONDERFUL experience start to finish. The reason I chose to rent a U-haul vehicle from this location was because of the star ratings. It was interesting that the business at which the UHaul franchise was located in was a beauty supply store. But I am a woman who honors entrepreneurship. And I was curious about how a location in a beauty supply store could earn such high ratings. Well now I know why. The location was so convenient to our home. The hourly rate was great (as compared to other vehicle rental companies). Because of restrictions of the mall landlord there was no obvious UHaul sign that could be seen from the parking lot. But following the big Beauty Supply sign on the facade of the building lead us to the entrance of the store where there was a UHaul sign on the door. We were welcomed in by Ms Lisa (who with her husband owns the supply house and the UHaul franchise) our reservation was found quickly, and in with in minutes we were driving away in the exact 15' truck with EZ ramp that we had reserved. The vehicle was clean, a/c was perfect and Ms Lisa let us use a dolly at no extra charge!!! How can this be?? After all the nightmare stories that we have had with all different rental companies over the years...we find UHaul Nirvana in a Beauty Supply Store in a ordinary plaza!! Thank you Ms Lisa for your professional integrity and efficient service. We will be back! To all those who are skeptical of this different kind of experience....PLEASE do your self a favor and go see Ms Lisa. She makes it her "business" to make you happy!!

Kenneth W. 
Rating:
1.0

Customer did not leave a comment.

John F. 
Rating:
4.0

Customer did not leave a comment.

Shane R. 
Rating:
5.0

Awesome staff to work with. Great experience

Robert S. 
Rating:
3.0

Better explain that U-Haul Service desk was inside a beauty store.

Laurie L. 
Rating:
5.0

Customer did not leave a comment.

MYAH M. 
Rating:
4.0

Tell people to rent directly from the people and forget using the app - it takes way too much time

RUSS W. 
Rating:
2.0

The gasoline was not as stated on the contract. I took a picture at the start, and when I left the truck. They wanted to charge me $ 45 to complete the gasoline. What was wrong! I will not return to this place again. In addition, the schedules as indicated on the door were not respected. I don't recommend this place.

Roberto S. 
Rating:
3.0

The people at T&L Beauty Supplies are very helpful. However, I was looking for a self-service experience. Lockbox is hard to find and identity validation online was very slow.

Eumar A. 
Rating:
5.0

Customer did not leave a comment.

Benita L. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Aimo V. 
Rating:
5.0

Customer did not leave a comment.

Fred H. 
Rating:
5.0

Bigger LOGO on the front.

Tom K. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
4.0

The ladies in there were great, very helpiful and respectful towards customers. Although it's a unexpected place for a Uhaul dealer, I wouldn't mind the experience all over again. They were very attentive to Uhaul customers. Regardless of the beauty supplies that attracted my daughters, I got my truck within minutes and was out the doors, moved on time and the drop off was quick as well. Great neighborhood Uhaul without the long lines and wait...thx Lisa! Keep it ladies.

Fabienne R. 
Rating:
5.0

Very helpful staff, Thanks

GEORGE G. 
Rating:
1.0

We could not locate the office we are a beauty store and salon had a 5 x 7 sign on the front door in a large plaza. The U-Haul hadn't been swept outAnd I would not recommend this U-Haul location/beauty supply store

Kathryn W. 
Rating:
5.0

Customer did not leave a comment.

Leonardo B. 
Rating:
4.0

Prevent accepting a reservation for a time before the establishment actually opens. I wasted almost 3 hours waiting for the store to open and get the keys to the truck.

David S. 
Rating:
4.0

More information to park truck in back. Unclear instructions

Brian N. 
Rating:
4.0

The Attendant worked very quickly and knowledgeable to help me get into my rental

Damian A. 
Rating:
3.0

I wish there were a back entrance to where I drop the trunk I had to walk a distance

Cilane I. 
Rating:
1.0

Just try to be honest and do not charge anything above what's agreed upon.

Gabriel M. 
Rating:
4.0

Only issue was how to identify the particular truck should had been explained because I had to just keep trying the key in each truck.

Paul L. 
Rating:
3.0

I have been trying to get a credit. I put in gas and have been charged a fee and gas. Ready to alert my bank.

Esther B. 
Rating:
5.0

Owner was truly AWESOME!

LEE B. 
Rating:
5.0

Customer did not leave a comment.

Meghan L. 
Rating:
4.0

Everything was good.

Javier J. 
Rating:
3.0

Customer did not leave a comment.

Josselin P. 
Rating:
2.0

After I reserved online to a different location and no trucks available I went to this location, bad costumer service they told me I need to take pictures after I leave the truck if I want my invoice ready , I was like are you serious , completely different from my last week experience moving from another state I don't recommend this location at all

CARLOS M. 
Rating:
5.0

None at this time. All expectations were meet. Thank you

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Diane B. 
Rating:
4.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Nothing. They were absolutely wonderful. Friendly, polite, and helpful both on pickup day and drop off. Location is clean and well staffed. I was super impressed.

Djrianna D. 
Rating:
5.0

Customer did not leave a comment.

oscar P. 
Rating:
5.0

Customer did not leave a comment.

Roselande B. 
Rating:
5.0

Customer did not leave a comment.

Judd K. 
Rating:
5.0

This was my 2nd time renting from this location. I must say that in both instances my experience has been very positive. I was in and out rather quickly, their operating hours were very convenient, the owner/operator was extremely pleasant and easy to work with. I would definitely recommend and use this location again when the need arises.

Howard Z. 
Rating:
1.0

Make the customer in front of you your focus not the phone. Bag of trash from previous customer was left in my vehicle. Back area was FILTHY.

Bob M. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
4.0

Overall good experience. Thougtht we would rent a cargo van as reserved, but had to settle on pickup truck.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

duverson A. 
Rating:
1.0

The cabin of the truck smelled awful , the loading space was incredibly disgusting !! It smelled worse than a chicken farm. There was animal seeds and gusts urije and poop from chickens or turkeys. I am very unhappy with the service provided from uhaul'n

Vito F. 
Rating:
5.0

Customer did not leave a comment.

Derek R. 
Rating:
5.0

Customer did not leave a comment.

STEVE G. 
Rating:
5.0

Lisa was excellent! She answered all our questions and was very helpful as we made some last minute changes on the rental.

John D. 
No reviews have been submitted for this location.

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