Customer Reviews for T&L Beauty Supplies

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of T&L Beauty Supplies

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Damian A. on

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The Attendant worked very quickly and knowledgeable to help me get into my rental

Cilane I. on

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I wish there were a back entrance to where I drop the trunk I had to walk a distance

Paul L. on

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Only issue was how to identify the particular truck should had been explained because I had to just keep trying the key in each truck.

Esther B. on

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I have been trying to get a credit. I put in gas and have been charged a fee and gas. Ready to alert my bank.

LEE B. on

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Owner was truly AWESOME!

Meghan L. on

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Customer did not leave a comment.

Javier J. on

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Everything was good.

Josselin P. on

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Customer did not leave a comment.

CARLOS M. on

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After I reserved online to a different location and no trucks available I went to this location, bad costumer service they told me I need to take pictures after I leave the truck if I want my invoice ready , I was like are you serious , completely different from my last week experience moving from another state I don’t recommend this location at all

Robert J. on

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None at this time. All expectations were meet. Thank you

Diane B. on

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Tom M. on

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Djrianna D. on

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Nothing. They were absolutely wonderful. Friendly, polite, and helpful both on pickup day and drop off. Location is clean and well staffed. I was super impressed.

oscar P. on

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Roselande B. on

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Judd K. on

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Howard Z. on

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This was my 2nd time renting from this location. I must say that in both instances my experience has been very positive. I was in and out rather quickly, their operating hours were very convenient, the owner/operator was extremely pleasant and easy to work with. I would definitely recommend and use this location again when the need arises.

Bob M. on

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Make the customer in front of you your focus not the phone. Bag of trash from previous customer was left in my vehicle. Back area was FILTHY.

Thomas F. on

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Brian B. on

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Overall good experience. Thougtht we would rent a cargo van as reserved, but had to settle on pickup truck.

duverson A. on

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Vito F. on

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The cabin of the truck smelled awful , the loading space was incredibly disgusting !! It smelled worse than a chicken farm. There was animal seeds and gusts urije and poop from chickens or turkeys. I am very unhappy with the service provided from uhaul’n

Derek R. on

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STEVE G. on

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John D. on

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Lisa was excellent! She answered all our questions and was very helpful as we made some last minute changes on the rental.

merklen L. on

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The rental location is not clear at all. I had to ask around to find it. Signing the contract, it was never mentioned the converage, I had to deduct what it was by the print out contract given me. I've returned the car on the same day but next morning I would still receive messages saying that my rental was about to expire. I've called the store and could not reach anyone. After calling U haul for 2 consecutive days I've got a receipt saying the truck was returned. That was more than 36 hours that I actually returned the truck.

Tony H. on

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The location is great! But there is no signs on the road and a very small sign in the window, if I didn’t see the trucks parked in the rear of the shopping center I would never found it.

Patricia W. on

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Well, I tried the 24/7 way, which didn’t work out to good because they couldn’t find the keys to the truck I rented, so they rented me a larger truck for the same price as the smaller one, which was nice. But it did put us an hour behind schedule.

Cameron L. on

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The van was in horrible condition, containing ants, roaches, and debris/trash/food. I have used U-Haul many times before and never experienced something like this. I am appalled that there is no cleaning between customers nor extermination when a van contains pests.

richard B. on

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Put dollies in the trucks

suniel O. on

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Cordera K. on

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Steven W. on

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I called 3 times to say that I would be late to pick up the truck and no one answered. I saw why on arrive, The clerk spent the whole time talking to a friend on the phone and barely squeezed in a few words for me. The actual rental was fine.

Tyler O. on

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Unbelievable to say the least. The location is not indicative of where most uhaul rentals are located and to that end the employees had zero knowledge and customer service skills. Their computer was down as soon as the employee returned to start our check out process. We arrived about 30 mins later than our appointment time and although we completed express check-in we were told it didn’t matter. The process had to be completed on her computer. To top it off a worker began sweeping dirt right at my feet and continued to seep dirt in my direction. Once I completed the check in process we were told “the truck is out back” and walked outside ourselves to find the truck after receiving the key. Never once did anyone from the location check out truck with us. Overall lousy experience lacking customer service, professionalism, caring, thoughtfulness, experience, etc. Will NEVER again rent a uhaul from this location which worked only due to proximity. Terrible terrible terrible representation of uhaul.

Elizabeth H. on

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It us one thing to charge 19.95 for the uhaul but then to charge 1.19 for every mile is outrageous. I had to pay close to 200 for a uhaul for 2 hours to pick up some furniture and bring it home which I had to get on offerup because I'm struggling financially, thinking this would be the most cost efficient way and then I heard I should have gone to home depot or lowes for a rental because of this. It's horrible the amount of money I spent on the truck itself, almost as much as the furniture. I actually wouldnt recommend uhaul to anyone because that. I was extremely disappointed with the fees and the location was in a beauty shop...who would think to rent their uhaul in a beauty shop. Not the greatest location. The people were nice, but could have been more helpful.

Olivia E. on

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philomena M. on

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Excellent customer service

Brad P. on

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Sol L. on

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Timothy H. on

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Second time renting from this location. The staff is friendly and attentive

Tiffany U. on

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Lloyd H. on

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Terrible

monica F. on

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First i was charged a deposit fee during purchased that was not told to me do at the time of purchase. then the truck would barely start. Then i was stranded on the side of the road due to all the tires being bald and low in air and i had to call roadside assistance to get them to change the tire. On top of that when asked how far i told the person at the store i was purchasing the truck from and they were the ones that told me to put 20 miles down and it would be plenty now after returning i had actually went 67 miles so on top of me not getting my deposit back i was charged and addition $5! I will never use U haul again nor will i refer any one else to use them ever !

Terry B. on

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Customer did not leave a comment.

Aura L. on

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When I returned the truck, on the app it asked how do I want to pay. I wanted to use a different card than the one on file. They said I would get a phone call in a hour 24 hrs so I can make the payment. Well, this morning I woke up with an overdraft on my account because they used the card that I had on file and I did not receive a phone call so I could make my payment.

Megan D. on

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Customer service is horrible. Not having a nasty attitude towards the customers, would be a good start. We reserved multiple equipment and they didn't have the appliance dolly we reserved, and we were basically told oh well. To take it a step further, we witnessed the same attitude and nasty customer service to another lady who was picking up the truck. We took our business to a normal uhaul facility and had a great customer service experience and we were told that the majority of reservations from the beauty shop are transferred to their facility, as well as others. I think the biggest issue is that the u-haul is in a beauty supply and wig store. That is extremely tacky and the people that work there have no clue what they are doing when it comes to uhaul rentals, which is expected, since they don't work at uhaul - they work at a beauty shop.

Julie J. on

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Customer did not leave a comment.

Bonnie C. on

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Great location. Owner friendly and knowledgeable. I like that I am in the system at any location

Tim A. on

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Inside a beauty salon, really? Not professional at all. employee was on phone taking a personal call the whole time, no communication with customer.

Abelardo B. on

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Ryan S. on

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Renting and picking the truck up on the website was not an easy process. At drop off I finally went into the store (a beauty store that I did not realize also had U-Haul staff in it), and they were very helpful. I should have just gone through them in the first place. When I picked up the truck it was filthy and the door stuck. Also, there was not furniture dolly as I had requested. I called into Uhaul (again I was not made aware that anyone was inside) , and after waiting for some time, talked to a customer service rep. I explained how dirty the truck was and that the dolly was not there. She saw the picture of the truck and agreed that it was dirty. She said she would make a note of that and that the truck was dirty. When I returned it I noted on the website that the truck was not clean enough for another family to drive because I did not clean up the mess that was already there. I was charged a cleaning fee and for the furniture dolly that was not there. When I Went inside finally they told me they could have handled that but sine I had done it online it was already closed out. The people I dealt with were great, but overall this was not a good experience and I am still waiting to get the cleaning charge and dolly charge reversed.

jennifer L. on

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Michael K. on

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Ignacio E. on

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Joefson R. on

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Not an honest store. Cheated me on gas. Never ajusted fuel gage

Richard D. on

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Got charged for 2 day rental. Rental was from 11 to 11. Asked if they had night drop box. Truck was returned around 8 pm. Never used any equipment.

Jodi E. on

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Paoli T. on

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Isabelle was very nice at check in and out. She answered all my questions and was very pleasant to talk to as well. 5 stars!!

Kristine F. on

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I reserved the truck and 2 furniture dollies with the wheels last Wednesday. When I went to pick up the truck, the lady at the Beauty Supply store said that she only had one dolly. I told her that I reserved 2 dollies so I had to repeatedly ask her for another dolly which just so happen to be hers for her store. It was a huge inconvenience and then there weren't any in the truck so I had to go back into the store and ask her for them. She took her time going to the back of her store to find them. Very rude worker. I would never go back to this u-haul store. Then, to top it off, the worker asked how many miles I was going so I approximated 20. I know it was more miles than that but was estimating. I thought that I would be charged maybe another $10-15 charge but was shocked when I saw the receipt which said $106. She quoted me $58 I think that is very sneaky and hidden charges and am not liking the way that u-haul treats their customers. Not customer oriented at all.

sean D. on

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Easy pick up and drop off. Staff very friendly and extremely helpful.

rick P. on

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Ricardo P. on

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Chelsea M. on

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I was wrongfully charged a $55 gas fee, which is ridiculous considering the gas tank was almost empty when I first entered the truck. I am very upset over the matter, and I hope management sees through to dispute this charge.

renato M. on

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Sharon D. on

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MARCY B. on

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winston D. on

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Excelente

Randy K. on

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I reserved a hand truck for moving furniture and was given an appliance hand truck that was useless for moving furniture

Jacqueline W. on

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Excellent customer service!!!!!

Larry A. on

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CHARLES I. on

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glenn S. on

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I reserved a 15ft truck for Saturday I get there and I was told they don't have a 15ft truck just a 10ft truck.. I said what was the point of making a reservation if you don't have the truck!! Most Uhaul trucks have ramps but not until I got to my place there wasn't one! Pissed off the 2nd..yes there is more to this.. Since I had to make another trip because the truck was too small I had to make other trip! 3rd time now! Wait there's more to add to this nightmare! This location just rents trucks because it's just a beauty store but has a Uhaul sticker on the door! I finally get back the guy came up to me and said returning the truck.. I said yes he takes the keys and goes behind the counter and starts checking stock.. I am like are you kidding me.. After 10 minutes the manager asks him to go check out the truck...I finally get the final bill of $89....$19 for the truck and $70 for mileage!!! If I got the 15ft truck that I originally reserved it would have $65 and would have ONLY taken ONE trip! The service sucked the reliability of having a reservation is worthless!!! They don't have boxes or blankets! I would definitely not recommend this place at all! They didn't have a 0 star which I would have given them! Total rip off!!!!!!!

Francisco M. on

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Erica H. on

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MAIA L. on

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We rented the uhal at 6:45pm and returned it by 10pm and the store did not check it in until 2 days later. We were over charged and are planning on disputing the charges. We have tried to call uhal with no answer. We have used uhal many times before but this was our worst experience.

John H. on

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Courteous and friendly service. Easy pickup and dropoff.

Takeba W. on

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william O. on

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Jim B. on

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While this location was the closest to where I wanted to drop off, the location I was going did not accept my equipment due to a lack of space. I had to try 3 others that did not exist before my3rd call to Uhaul to get where I dropped off that also did not have the appropriate parking for the equipment I rented.

Takesha A. on

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david S. on

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Very courteous , friendly attitude, and professional service

Susan M. on

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Our confornmation was for a van. I never got a comfirmation the day before, So I called U-HAUL. The location didn't have vans available. No one called me. They give me a 10 foot truck which was better. The lady at the beauty supplies is really nice. They forgot to give us the combination for the lock. We called and they do not answer. We back to the store and she gave me the combination and extra time. Drop off was quick and easy..

Stephen H. on

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Luz A. on

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ALBERT P. on

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Extremely pleasant, classy, and helpful.

Rex M. on

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Great service! Very nice respectable staff!

Chris C. on

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Charged me $14.25 for gas even though I drove 20 miles and put 3 gallons in the truck.

gregory M. on

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Friendly- helpful- quick service. Would definitely rent from here again.

Jean C. on

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Have the customer service agent to pay more attention to the customers, and not be on the phone.

Thomas M. on

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paul B. on

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Very friendly and helpful personal. An extremely pleasant experience renting from these people. Highly recommend them

Roberto S. on

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DENNIS P. on

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simon R. on

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Tom S. on

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super friendly - nice easy in and out!

Kamil M. on

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Poor service, long waiting time

james B. on

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Mihail K. on

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The location is great and staff was knowledgeable and friendly. However we had hard time finding it because of signage. We went to a different location at 445 SE 6th Ave, Delray Beach, FL 33483. The person there was mean and had a bad attitude. We decided that we either have to find another location or not rent from U-Haul. It was that bad. We are glad we found the store on Congress and we'll definitely go back if we ever need to rent again.

Rick M. on

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Patricia H. on

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