They did not have an appliance dolly, but they charge it to me anyway. I want to be remboursed. I lost 1h that day to search for another dollyLaurie D.
Customer Reviews for Tapis Denis Prefontaine
(U-Haul Neighborhood Dealer)
Sherbrooke, QC J1H6L5
Services at this Location:
- Mon–Fri8:30 am–4:30 pm
- Saturday9 am–12 pm
Special Operating Hours
- 12/5/2022: Closed
- 12/12/2022: Closed
- 12/19/2022: Closed
- 12/23/2022 - 1/16/2023: Closed
- 2/3/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.GASTON D.
Customer did not leave a comment.Eric F.
Customer did not leave a comment.Lakeram P.
Merci, excellent service.FRANCOIS G.
Customer did not leave a comment.GASTON D.
Merci, excellent accueil.FRANCOIS G.
I can offer no suggestions for improvement; everything went smoothly and quickly when I returned my rental vehicle.Paul C.
Pour la prise en charge, j'avais rÃ©servÃ© pour la prise en charge Ã Deauville et non sur Dunant. Ce qui Ã©tait beaucoup plus loin que prÃ©vu dans la rÃ©servation. Pour le matÃ©riel, j'avais rÃ©servÃ© et payÃ© pour 2 douzaines de couvertures que je n'ai pas eu. J'ai eu des meubles grafiguÃ©s Ã cause de la non protection. Vous me chargez 22 miles de plus que je ne sais pas d'ou Ã§a viens. Allez-vous produire un crÃ©dit? Si vous Ãªtes sÃ©rieux, vous pourriez me contacter par courriel pour m'expliquer et rÃ©gler ce qui s'est passÃ©.Camille P.
The driver and passenger doors where broken.Pascal F.
The beginning survey is different than the return survey. This means that there are specific verifications done upon return that are not noticeably done upon rental. The pictures provided at rental were too small to see clearly, so it was difficult to determine if the condition of the vehicle being rented matched its description. There were also some problems with the vehicle that were not noticeable before departure, which I also would never had noticed had I not had a friend driving behind me. Namely, the rear left/driver's side tail light and blinker were completely burnt, and judging from the appearance of the front one, it was on its way out as well. Additionally, there was a sticker peeling off the driver's side door which was, again, only noticeable upon close inspection - but was impossible to see if it was present in the original pictures provided. The gas was informed as being full and presumed to be so, given the assumption that the owners know their vehicle better than I do, however after filling up the vehicle myself before returning it, I was able to realize that it was NOT full upon pick-up. I suspect I paid twice as much for fuel than I realistically used, based on visual comparison. All that being said, for the convience, price, and access, I would definitely use the service again, but I would inspect the vehicle more carefully before leaving the lot with it next time.Andreanne B.
Customer did not leave a comment.Guy D.
Customer did not leave a comment.Ibrahim L.
I ordered the day before a covered trailer 5x8 with 12 moving towels. I did my reservation and sent it to the system. When I picked the trailer, the tail light were not working properly (hopefully I tested them myself because no one did). No other trailer were available so I had no choice to go with a trailer and very weak tail lights... On the top of that, no moving towels were available despite they were reserved on my order. Finally, they charged me for the insurance despite I had not selected it in my order because my car insurence company protect me for renting trailer. I realised it while on my way with the trailer. Fortunately, I called them and they removed it from my contract. But I don't understand why we do send our order in advance if this order is then all modified without our approval once we pick up the trailer. Then, bad experience in general.Gabriel B.
Kindly provided a 4 to 7 pins adapter for the trailerRichard D.
Customer did not leave a comment.louise B.
Customer did not leave a comment.kim B.
Customer did not leave a comment.josee T.
Customer did not leave a comment.florent D.
Customer did not leave a comment.Michael F.
Service was minimal. No help with inspection for tail lights, etc. Quality of service was null. No way to contact the office: over a period of two weeks, the answering system said that it was full, and no message could be recorded. No call to me on the day prior to rental, so I was actually worried that the retailer was still in operation. I left the trailer at the retailer in the evening. There was no way to know if the drop was confirmed by the retailer because no way to phone. When I drove to the retailer to check, the trailer had already left with a next custumer.Serge C.
Customer did not leave a comment.Luc G.
Fourgonnette lÃ©gÃ¨rement plus propreMyriam M.
Il n'a que rÃ©cupÃ©rÃ© le camion en le reculant dans sa cours Ã un endroit appropriÃ©â€¦.et en mettant la clÃ© dans la boÃ®te Ã cet effet!â€¦ en me mentionnant que quelqu'en en fera la vÃ©rification et le suivi le lundi suivant le retour du vÃ©hicule effectuÃ© le samedi 9 juillet en pm vers 15:00hres.francois D.
Maybe put more gaz at the startyohan M.
Customer did not leave a comment.Franny G.
Customer did not leave a comment.Karine D.
Not jack up the price 400% during moving day. It really made our already stressful situation so much more difficult.David K.
Customer did not leave a comment.Mathias G.
Customer did not leave a comment.kim B.
Customer did not leave a comment.Raynald D.
Excellent collaboration. I am satisfied.Lise D.
Truck was not very clean but wasn't disgusting either. Fast service once at the location. Wasn't able to get a truck at my initial date (July 1st so understandable) but found a truck easily for June 29th. Very difficult to speak to a representative on the phone when I wanted to change my scheduled date.Patrick H.
Customer did not leave a comment.AnneSophie V.
ProblÃ¨me de rÃ©servation ? RÃ©server un trailer Ã victoriaville ( confirmer sur email) .le jour de possession., il nous envoie Ã 100km plus loin pour un autre trailer. Gestion de uhaul est Ã revoir.DANIEL L.
Customer did not leave a comment.JD H.
Customer did not leave a comment.Claude L.
Customer did not leave a comment.MarieThrse R.
Customer did not leave a comment.Javier D.
Tout Ã©tait parfait mÃªme le personnel Ã©tait sympatiqueKatie D.
Customer did not leave a comment.MarieMichle A.
Customer did not leave a comment.StÃ©phane D.
They charge me un extra amout they dont call me I dont likeMicheline F.
I booked a 7 am self pick up. But the app did not let me pick up the truck. Turns out they never put the key in and I had to wait until 9 am. Wasted 2 hours of my crew's time. You fuckers.Yves L.
La boÃ®te du camion n'Ã©tais pas nettoyÃ©e et le rÃ©servoir d'essence Ã©tait au Â¼. On a retournÃ© le camion avec le rÃ©servoir au 3/8 aprÃ¨s avoir mis 76 lts d'essence et parcouru 120 milles! Ã‡a revient assez cher du mille! Ã€ cette exception, tout le reste Ã©tait bien! Merci! Si vous louez un camion, mettez juste l'essence que vous prÃ©voyez brÃ»ler!Andre D.
Customer did not leave a comment.John E.
RÃ©server un camion 1 mois d'avance et 4 jours avant le dÃ©mÃ©nagement se faire dire que ma rÃ©servation est annulÃ©, car mauvaise gestion des camions part la compagnie.gabrielle D.
Customer did not leave a comment.Doug L.
great services and prices as always!Kimberly F.
Customer did not leave a comment.Gilles D.
Mobile return process is horrible.Mathieu L.
Customer did not leave a comment.Denis C.
Customer did not leave a comment.Christopher B.
Truck return time was earlier than scheduled. Note on door said out to lunch. Did online check out but had billing questions. No information given about procedures or billing at location: no inspection, no info on gas refill requirements, return procedures etc just gave us a receipt said adjustment would be made at checkout, yet she was out to lunch when we returned the truck. -JoAnn D.
Service at the location was great and the truck was in ok condition. Could not use the self-service app because of bugs.Gabriel R.
Customer did not leave a comment.Catherine M.
Customer did not leave a comment.Marielle F.
Customer did not leave a comment.Arnol V.
Votre systÃ¨me de rÃ©cupÃ©ration du camion par cellulaire m'a fait perdre 1h30 de mon temps, je devrais partir avec le camion Ã 10h00 am je n'Ã©tais pas capable d'avoir les clÃ©s en main qu'Ã 11h00 am; il ya des clients qui ne sont pas bons en anglais, ils n'arrivent pas Ã comprendre la vidÃ©o oÃ¹ toutes les questions qui se pose, et d'autres ne sont pas habiles avec les applications et les logiciels en lignes. Vous devriez prÃ©voir une version en franÃ§ais et de plus avoir quelqu'un sur place aux fins de semaine pour aider les clients Ã partir rapidement. MerciFaical B.
they gave me a damaged truck and now I am being charged for damages that I was not responsible for.SHAURYA R.
Customer did not leave a comment.Michel B.
Everything was fine and as expectedFRANCE Q.
Customer did not leave a comment.Jennifer S.
Customer did not leave a comment.CLAUDE L.
j'attends mon ajustement de frais de km Ã la baisseSUSAN G.
Customer did not leave a comment.Alexandre R.
1) le remorque demandÃ©e et rÃ©servÃ©e il y a 3 semaines, non disponible, voulais nous envoyer 100 km pour aller chercher, louÃ© camion sale avec pneus Ã©tÃ©, avec diable lorsque pas demandÃ© et sans le 24 couvertures promises, rÃ©ponse abrute de la responsable, camion en milles avec indications en espagnol, supposÃ© Ãªtre millage illimitÃ© selon resposable, ne l'Ã©tait pas, donnerait 1 sur 10 comme service rÃ©servation et prise du vÃ©hiculeChristian G.
Customer did not leave a comment.gilles D.
indicating the hitch ball size in the trailer descriptionBruno G.
Heureusement que je parle anglais. J'ai dÃ» faire la rÃ©servation en anglais sur le site U Haul et l'Ã©valuation Ã complÃ©ter au retour du vÃ©hicule Ã©tait en anglais. Merci de corriger le tir.Eric L.
Customer did not leave a comment.JACQUES A.
J'avais rÃ©servÃ© en ligne et j'ai demandÃ© un diable pour frigidaire. Et n'y en avait pas de disponible quand je suis aller chercher le camion et personne ne m'a aviser avant que j'arrive sur placepaul T.
Thank youCHRISTIAN B.
TrÃ¨s dÃ©cevant documents en anglaisRichard S.
Customer did not leave a comment.PAUL T.
Customer did not leave a comment.AUDIO VISUEL C.
Customer did not leave a comment.AUDIO VISUEL C.
Customer did not leave a comment.SÃ©bastien R.
The moving sheets were wet, not folded and nobody counted them.Maxime B.
Customer did not leave a comment.Gabriel B.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.JHONATHAN T.
Customer did not leave a comment.Martin T.
Customer did not leave a comment.CHRISTIAN L.
Je ne rÃ©ussis jamais Ã avoir toute la documentation en FranÃ§ais. C'est fatiguant, soit les contrat sont complÃ¨tements en anglais ou bien la moitiÃ© seulement sont en FranÃ§ais.MATHIEU B.
Le service a clientÃ¨le m'a aidÃ© a rÃ©server chez vous ce fut tres apprÃ©ciÃ© RobertROBERT P.
Customer did not leave a comment.Guy C.
a perfect experience with this location, pick up procedure very fast and simple, location is easy to find and to park.Haoran G.
The parking lot is quite small. we parked the truck on a side because the parking lot was full when returning it. Also, the check engine indicator was on when we took the truck, I do not believe it was critical, but it does not show very good. Except this, the truck was clean and compliant to what I ordered. the service was good as well.Emeline K.
heureusement qu'il y a des commerÃ§ants Rejoindre votre compagnie (Numero central) uhaul fÃ»t impossible Tu es en attente et lorsque enfin ca sonne on m'a retournÃ© en attente jamais de rÃ©ponseKATLEEN B.
Maybe improve the website / login part. I was not able to log in with my phone on the take out spot so I had to get inside and make it done bye the employee on the side.Vincent B.
Customer did not leave a comment.Mireille D.
After a hook the first trailer during my light inspection a discover a forgotten padlock on the door. That mean the trailer as not been inspected before my pick up. Second trailer the side lights does not working. I decide to take the trailer anyway... Is not my first pick at that location and normaly is better than that. The rest of the experience was as expected. Personnal was polite and trailer have done the job.JEAN-BENOIT C.
la personne responsable tres bon acceuil tres bien renseigne et repondu a toutes nos questions bravo je vais recommandÃ© cet endroit merciDOMINICK R.
Je me suis fait expliquer au dÃ©but de la location que le niveau d'essence Ã©tait supposÃ© Ãªtre au 3/4 et il ne l'Ã©tait pas. J'ai essayÃ© de remplir le document de dÃ©part sur internet Ã 2 reprise et Ã§a a terminÃ© en marquant erreur. J'ai rapportÃ© le vÃ©hicule avec le mÃªme niveau d'essence Ã la fin de la journÃ©e et je me suis fait charger 37$ de frais. J'aimerais Ãªtre contactÃ© pour cette erreur. Merci 819-620-8889 MichaÃ«l FortinMichael F.
Customer did not leave a comment.YVES D.
Everything over all was excellent. I wouldn't ask for anything to be improvedAdam H.
Customer did not leave a comment.Felix V.