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Clovis O
Customer Reviews for Taylor Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best customer service I have ever received from a U-Haul location!
matthew cGreat service, very helpful.
Tom TExcellent all around!!
Stevan B5x8 foot enclosed trailer towed smoothly with no issues. Only concern- where is the spare tire?
Jerry SI’d like to file a formal complaint when possible. I ordered hand trucks to go along with my reservation (and was charged for them) but they did not come with the truck. Not having them made the move much more difficult for me and my family. Also, the cargo area was covered in dirt and dust.
Adam MVery good service. Highly recommend
JIMMY JNothing! He's helpful, honest and friendly. Best location for my use and I've used lots!!!
JIMMY JOnly issue I had was the enclosed trailer leaked badly. It started raining as we were moving and everything two foot inside the door got soaking wet including 2 televisions, my babys bed, and my arm chair.
Jessica GThe truck battery had to be jumped with cables. Left the truck idling for 2 hours to charge the battery while we loaded. Turned the truck off and it would not start again. The pickup location brought me a new battery and I was back on my way.
tim cRear running light was out. Hitch was buried in a red ant pile. I had to clean off the mud and ants. The wire for the lights was too short so I had to buy an extension to reach the rear of my truck so the lights could work.
patrick D1 be truthful, honest to people. Make sure the truck is clean and working right. Make sure you get what you ordered with the truck.
Donna PTerrible Service..does not service trucks before renting
Brian NI've read some negative reviews about this location but my experience was 100% . Truck ran like a top , I kept track of mileage before and after and I was billed correctly like I said 100% for me
Jerry STruck rented from this location had a little over 30,000 miles on it and blew the engine after and hour into my trip.
Robby MHe could be more friendly. He was rude the whole visit
Whitney HThe location where I arranged to pick-up the U-Haul was in Tuscaloosa, Alabama. I had a logistics plan arranged and timings synchronized with two movers to assist me with large and heavy items. I received a text message on Friday night that the location where I was to pick-up the U-Haul was over an hour north of Tuscaloosa. I honestly thought it was a mistake. The U-Haul trailer that I was renting was a standard 5’ x 8’ trailer, and I reserved it two weeks prior to pick-up. This totally ‘jacked-up’ my scheduled timings and plans. The location and timing of notification on the pick-up site was absolutely unsatisfactory. Furthermore, it’s impossible to speak to a customer service rep through calling. I’ll look for other solutions next time. U-Haul is a terribly run business with antiquated and weak logistics processes.
JOEL TI dropped on a Saturday when they were closed. Tried to use the 24/7 drop through the website. It could not find my location yet all my other apps know exactly where I was. Called U-haul customer service and spoke with James. Had to hold for 20 minutes to find out I needed to call 24/7 truck share line. Was transferred to this line and immediately got message they were closed to leave a message. I needed help as to what to do since Uhaul corporate system wasn't working. Still haven't gotten a call back. You have major issues with your corporate systems and customer service. The locations are good with good people and I have rented alot from Uhaul over the last several years. I see the steady decline in the customer experience. I will pay more to rent from someone else whenever possible.
NOLEN SHad trouble with the website making reservation. Also trouble returning over the phone. Took 45 minutes to get a customer representative on the phone for help.
Terry MThey gave us the wrong code and my husband took 4 hours to get lock off after hunting down the owner of the store. Thank God it was a small town. So being put 6 hours behind schedule we had to drive 4o mph on a 70 mph roadway because of the snow. Horrible experience
Bridget Jall good
Jody JI would appreciate a call back to discuss this 470-889-3178
kandi bthe trailers you rent out are great when moving your kids from here to there, this makes moving easy. thanks for having a great company in the moving business. Tommy Standridge
TOMMY Sreceived no help from employees and equipment was in poor condition. initially made the reservation in columbus MS weeks prior. the day before my reservation i was told they did not have an auto transport for me and i would have to drive to vernon. very poor service overall and i will not be using u-haul in the future had no problems with the shalimar location.
thomas crented trailer with 26 foot truck was just given the keys and told where the truck and trailer was. Had to hook up trailer by myself, he didn't want to come out and look at damage on truck before I left. He did how every explain the little x's on the areas I was looking at
joe rstore wasn’t up kept and rude customer service
Charmagne HHave the equipment at the location at which you rented it. Don’t like going on a goose chase to find what I need.
Kevin TThe workers were very rude.
Chanda WThis rental experience was terrible. When I made the reservation, I picked the truck size we needed and the reservation said I could pick it up at Guin, which was only 10 minutes from Winfield. Great! I then received my confirmation which said I had to pick the truck up in Vernon. Keep in mind no one ever notified me of this change and if I had not read the confirmation carefully, I would not have known. Vernon is approximately 30 miles from the moving location. I called customer service about this thinking it was a mix up. The person at customer service said that was the closest place that had the size truck I needed. I asked if it could be delivered to the Guin location and she informed me, "That is not how we do things". When I arrive at Taylor Auto, in Vernon, to pick up the truck, it took the employee thirty minutes to complete whatever he had to put into the computer system. He asked about the appliance dolly I had reserved. I told yes, I reserved an appliance dolly. He then informs that he did not have one. I explained it was supposed to be reserved and he said "well, I don't have one, you can take that regular dolly over there or you can check with other U-Haul places to see if they have one. As anyone who has ever moved knows, moving day is not the day to try to round up equipment that was supposed to be reserved. The employer at Taylor Auto then could not find the location in the computer that is on my reservation to return the truck, so he changes it. He obviously did not know how to use the computer system, or he would have been able to find the return location that was on my reservation. The next problem was when we got in the truck to drive it, one tire rem was bent, the truck itself did not sit on the frame correctly. It looked like the truck was being driven side ways down the road. My father, who drove the truck, is a retired professional truck driver. If not for his experience, there is no way this truck could have been driving the six hours to Loxley, Alabama. That truck needs to be serviced or junked. The next problem came when the helpers we reserved to load the truck did not show up. I spoke with Lonnie from Professional Moving multiple times before moving day. That morning about 9:00 a.m. Lonnie called to say they would have to put off the moving time from 10:00 a.m. to 1:00 p.m. because of thunderstorms. I told him it was raining but no thunder. He said he would start the guys my way, and then see how the weather was when they arrived. At 10:30, I called him back to tell him the workers had never arrived. He said he would call them to see where they were. He never called back, and in fact when I tried to call him back he would never answer the phone. I contacted U-Haul Customer Service about the problem. She tried to call him also, but he would not answer the phone for her either. She then found another moving company that had workers available. They had to come out of Birmingham so she told me it would be approximately an
Carol BGreat help
Jim AThe location was not Columbus, MS as promised. Quite a bit out of the way. No pads or boxes were available.
Jay LMake sure the truck battery is charged and that there is not a faulty battery when you come to pick up the truck
DOUGLAS VVery rude and condescending. Did not give refund and did not care to provide customer service. Had to contact regional manager in Bessemer AL to get situation handled.
April HI was charged for 4 days of rental, when I only had the truck 3. I was over charged on mileage and was charged for extra miles. When I contacted Uhaul they did nothing to rectify this situation.
Valerie HLocation never offered any assistance to hook up trailer. He said, “I am in here (the store) if you need me.”
PAUL PThe guy that runs this U-Haul outlet is a jerk and not to mention rude as hell!! I could say awhole lot more, but trust me, this creep should not be in the retail business, not even auto parts in a sleepy little town. Do yourself a favor and go someplace else!!!
MARGARET SVery helpful
JIM AVery helpful and knowlegable about our contract and gave us quick and friendly service. Very pleased with the service we received.
lori sGreat place to drop off and close to destination.
James KIt was very difficult attaching trailer to my vehicle since there is no jack on the trailer. I can't understand why U-haul would not have tongue jacks. 6x12 is heavy!
Don MThe 15 foot truck I reserved 2 weeks ahead of time was not there like I was told it would be. Uhaul switched my reservation to a 36 foot truck in another town. Had to settle for a 10 foot truck at the original pickup site. I will never use U haul again.
Lynn GBe sure the vehicle is thoroughly clean before rental. The 17' was distinctly filthy with dirt and stains.
Ronald SI had to disconnect the car dolley myself after moving all by myself... not friendly at all..
Christina BThe agent is not ver friendly or helpful. I rented a dolly, but location didn't have one.
Brian INothing. Just maintain a stock of equipment at this location. Thanks
dale cHe didn't have the handtruck or the blankets we needed and the blankets were not even on his order, but that was Uhaul's fault. Had to go the hext day to get blankets from another Uhaul dealer and never did find an appliance handtruck.
DAVID LVery nice person at this location.
JEWEL MThe pick-up and drop off locations were fine. My only complaint was/is with the communications from the national system. Bob Altman Columbus, MS
ROBERT ANeed better coordination between u haul sheduling and local offices. I originally scheduled a pickup in Tuscaloosa, AL. Ariving driving an hour to get there, I find out the trailer is not scheduled to be dropped off for another 3 hours. The staff at the location were nice, but u haul should not have allowed me to schedule that pickup time.
CHRISTOPHER WThis guy at this uhaul location in vernon al was racist, he called me a n*****, and told me that he was not responsible to help un load the trailor, and this was the wrong trailor,I asked him to contact the vernon al police because he was very mean, but he refused to call for he, the guy at the vernon al location also told me that the uhaul store at his location was not important to him because he didn't make much money doing it! He refused to help me in any form or fashioned! He was rude and mean! I will never go to that place again, and i will consult an Attorney about him using racist language
valerie sGreat customer service !!!!!
tracy mCheaper rates
SHAWN R