Customer Reviews for Taylor Hutto Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Taylor Hutto Self Storage

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Brian S. on

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Gary G. on

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Great friendly staff and equipment in excellent shape. I will now be using this as my go to location

Karen H. on

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Continue what you're doing!

eric b. on

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Jose G. on

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Jennifer P. on

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Brandi C. on

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Reimbursing my money you still owe and give me back payment for the equipment I had no choice to rent cuz the one 1 reserved wasn't working properly. I waisted time and money and won't use UHAUL again.

Michael P. on

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Kathy was really helpful. she spent hours helping me fix uhauls mess up on my truck. I will recommend this storage to every one.

michael p. on

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They were very helpful in helping to solve the truck return issue. Linda the manager was the best manager a customer could have to help with issues at storage units. She worked with me and uhaul for 4 hours.

Ronney M. on

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Martin R. on

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Terri S. on

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Michelle S. on

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ROBERT S. on

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Nathan R. on

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Xavier Z. on

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If an adapter is needed instead of having to buy one maybe we should be able to rent one itll be a little while that ill need a trailer again now i have an adapter that i wont use for some time getting in the way...

GILBERT M. on

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Terrible facility. Not accommodating. Poor staff.

Gary W. on

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BRIAN C. on

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The entire process was absolutely great! The staff was friendly and very helpful. I would recommend any of my friends or family to this facility if needed.

CRYSTAL C. on

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When I drove 3 hours to get my daughters baby stuff when I just had her and needed her items the door was pad was broken or not working when I call the support line they said that no one would back

Gary E. on

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Management gives different responses to same questions, often saying we are not that kind of U-Haul dealer and their policies do not apply. Frustrating

Jorge P. on

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HAYDEN W. on

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Great place and friendly staff

Jerry P. on

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Timothy L. on

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LEON B. on

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They associate was very helpful and informative.

james s. on

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Glenn F. on

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Donald C. on

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Just keep doing what they are doing. They were very helpful throughout the whole process. They included me with the hookup as we both went through the steps to be sure everything was correct. The equipment performed nicely with no problems.

Jeremy S. on

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There was never any word of the mileage cap. There was no question to me on how far I was going to be going. This cost me more on top of the rental.

CHRISTOPHER M. on

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The person that helped me was very friendly and professional. Location is convenient and equipment is nice and new. I'll be back for any other truck/trailer needs.

Albert C. on

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Gary V. on

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dale j. on

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dennis s. on

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JULIAN A. on

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FELICIA R. on

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There was supposed to be someone at the drop off location that could unhook the car dolly. The woman that was there and I managed to get unhitched, however, it put both of us at risk of injury.

Paula S. on

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Nothing. The two ladies were super nice and helpful. If I need another Uhaul, I will be coming back there.

vicki k. on

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Bert M. on

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Jennifer B. on

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The truck was very clean and drove really well. Lisa was very friendly and helped me right away both when I first came and when I dropped off the vehicle.

Jody T. on

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Only problem I had was the original point of pick up was out of or going out of uhaul business. I had to scramble to find the new pick up point. Glad I checked a day early to make sure everything was still good. Taylor self storage was exceptionally helpful. Thanks again Lisa

Cyndi C. on

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We came here again because Lisa is the best!! This is the only Uhaul place we will ever use!!

Rick C. on

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Very kind and helpful

DAVID d. on

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Cyndi C. on

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Lisa assisted us through the whole process, she was amazing!! She's so helpful and knowledgeable, I really believe she helped us get exactly what we needed. Definitely will recommend just because of her!!! Thank you!!!

Richard D. on

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No Improvement based on my experience. Great customer service.

Lora C. on

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Johnny C. on

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I received excellent service.

Audrey T. on

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virginia p. on

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Laurie G. on

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melissa c. on

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Paul O. on

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Lisa was super helpful and very patient with me throughout the entire process

lester j. on

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Neal B. on

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Tom C. on

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Craig G. on

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The first place I was to drop off the trailer was closed at 1pm on a Saturday. Very very disappointed. On a busy day for people to move and they are closed. Very very disappointing. Then the tire shop on 2nd st. In Taylor looked vacant. The front of the shop is trashed out. The place looked like it is abandoned. Very very dirty. The storage place I did drop off the trailer was great. Very helpful. Very nice. Very disappointed in the other two places.I would not recommend the other 2 places. I would recommend the storage place.

Gloria H. on

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Lee Ann D. on

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joseph s. on

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Anthony T. on

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JUDITH E. on

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ISHMEL R. on

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Karl W. on

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If the employees are paid to have office open for certain hours then the employees should be there. Called ahead to return a rental, was told office open till 530pm. Arrived at 520, LOCKED UP! Called the office number, was told had to take it to another facility. Ended up leaving it there. When rental was picked up, inspection showed fuel was full. Not the case. Will not rent from this location or Gattis School Rd. location. 2 trucks, issues with both facilities. I'M DONE. Little things do matter. Good bye.

Thelma G. on

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Always very kind & helpful. They make this whole process painless!

Abigail L. on

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Kathy has amazing customer service. She was extremely helpful through this process!

Brendra B. on

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Janel R. on

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Site on the website was not the same as the actual pickup place. With a phone call we were on our way to the correct place. Information I put in for the online reservation did not transfer, so there was a mixup on my drop-off location. Once again, a phone call got that fixed.

MERCATHEA H. on

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Great customer service, the only reason it was not rated excellent was that the vehicle was not clean and you had to wait for service because they have one person in the office and they were out showing a storage unit. However, they were very helpful

nancy k. on

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Sarah J. on

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pamela f. on

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Lower your rates on milsge gas is all ready outrageous

ROYAL L. on

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Needed a large truck was told van was the pnly thing available. But they would work out the difference. Cost me almost 3x's what I thought wpuld be appropriate, plus tppk twoce as long to complete. NEVER AGAIN

Samuel C. on

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SOPHIA G. on

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Very happy with the service I received today!!

dale j. on

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Benjamin B. on

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On previous rentals the allotted time between Los Angeles, CA and Taylor, TX is five days. For what ever reason this time that was not applicable and subsequently as a consequence I was charged a late fee for arriving within the five days but over the allotted four days provided. I find this reprehensible and will contact U Hual Management for final resolution.

RICHARD W. on

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Joseph M. on

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Matthew S. on

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Phillip R. on

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Not a thing