Customer Reviews for Taylor Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Taylor Rental

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David K. on

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I don’t know what you can in improve, all I know was the service I received was great!

karen R. on

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Parking lot was a huge mud hole!

William V. on

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I like working with a gentleman at the U Haul In Camillus they’re very nice very pleasant there quick and efficient I just wish you’d put a 26 footer down there for people other than that the whole experience was fantastic

MAUREEN A. on

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Charles W. on

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JONATHAN W. on

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THOMAS F. on

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No additional comments - Nothing needs to be improved

greg H. on

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All was great

Alexander G. on

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Marc D. on

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ron M. on

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Carly B. on

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The back of the truck was full of moving blankets taking up half of the room in the truck

Jason L. on

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Thomas C. on

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Counter associate was exceptional !

HARRY M. on

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Edward P. on

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My truck did not have a ramp, when my online reservation said it did

Brian E. on

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Nothing. It was a good experience

Annemarie B. on

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John W. on

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No issues. Very friendly and helpful.

Molly W. on

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Dropped off after hours

david D. on

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John is always friendly and courteous at the Taylor Rental site where I always rent my trucks.

jonathan C. on

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Very friendly staff, super helpful.

kevin S. on

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Michele S. on

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I rented a van but had to drive a truck. Was not notified that a van wasn’t available. They did only charge me the van price which was excellent but I feel they should let you know. Also the truck was full of leaves and all the blankets were all over the floor. I swept it and folded blankets when I was done. No biggie. I’ve used this location before and I def will again. They are really nice.

Ashley C. on

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Kerri E. on

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Steven B. on

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JOHN S. on

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Great staff and very pleased with the condition of the vehicle!

APRIL F. on

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Leonard A. on

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Great service

William V. on

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Very pleasant experience very nice people that you have achieved Camila store

Molly W. on

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I returned my UHAUL after having it for less than 24 hours, cleaned and gas filled all the way. I then received an invoice for over $400 saying it wasn’t returned for days and that we were charged for the moving blankets and the dolley that were in the UHAUL and were not told that we would be charged for. The owner John stated we were charged for everything that we took but of course did not tell us until after I called him upset that our bill was over $400. Very unsatisfactory and will NEVER be using UHAUL EVER AGAIN AND WILL REFER Friends and family elsewhere. Terrible experience and service, probably the worst I have ever experienced in my life.

Frnaces K. on

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JAMES C. on

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Mellisa B. on

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Please call me.

Brandon P. on

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Camillus location was fantastic

matthew O. on

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don C. on

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CATHERINE M. on

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The staff was awesome.

JOHN S. on

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The guys in Camillus are great! They alerted me that the advertised length of the U-Haul truck is incorrect. The 15' truck that I reserved only has about 12' of length measured at the floor. I changed to a 20' truck which has about 17' of length at the floor and that did the job I needed. U-Haul should change their advertised truck length to real dimensions.

Kelly J. on

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Very quick and smooth transaction. Great pricing too! We used movers recommended by the website and they were fantastic.

patrick S. on

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The customer service was awesome! Showing me all the instructions on the trailer ! Great job

james F. on

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Christopher R. on

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Customer service at the location was great. Uhaul customer service was NOT. Made reservation a week ahead of time. Set pickup for 6am in the major city of Syracuse, NY. Got a call less than 48 hours before the reservation time telling me it wouldn't be available until 12 noon and at a completely different location in the middle of nowhere. I stated this was unacceptable as we had booked movers starting 630am. Was told there was a truck available an hour away at 10am. Yet again, unacceptable as we had movers booked at 630am. Again, was told there was nothing else they could do. Called the pickup location the day of the reservation to get a status on maybe an early return of the truck. Was told the person who currently had it rented out was due back at 9am. Called back closer to 9am and found that the person was unreachable and had not returned the vehicle. Called again after 11am to find that they expected the truck back at 12 noon. Showed up at 1145am to be told that the person renting the truck was "flakey" and they weren't sure it would be back at 12. Called the area scheduling manager to explain the situation and request we be able to take one of the available 20' trucks and be given unlimited mileage to accommodate the lack of an adequate truck. The woman was rude and HUNG UP ON ME. We began trying to rent a 20' directly from the location but they could not provide unlimited mileage. During this discussion the 26 truck with the "flakey" customer finally arrived back. By this time it was after 1pm. We finally left the location at 130pm, 7.5 hours after the time of our initial reservation. We were on the hook for several of those hours with movers and lost that money. I expect a full refund.

mark Y. on

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Daniel M. on

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Jeffrey H. on

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john D. on

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Anthony G. on

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Lori S. on

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Oleg I. on

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Todd H. on

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All Went Well but the Mileage charge was alittle excessive... All an ALL it was a very good experience

William M. on

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Clean mud out of cab. Heavy morning rain and dirt/gravel parking area made this difficult, of course. Vehicle was in great shape otherwise, and staff was friendly, efficient and helpful.

Robert B. on

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They closed at noon and I dropped off mid afternoon, so I had no experience other than parking the truck and dropping the keys.

Brent G. on

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The vehicle has some major mechanical issues in the front end. Its really not safe to drive.

stephanie C. on

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tim N. on

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Brett D. on

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kris B. on

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Really not much, it is quite simple and everyone is friendly! It was fast and simple the way a business should be. Thank you!

Lori S. on

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Joseph B. on

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Nothing, treated very well.

thomas M. on

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Nothing needs to be improved,Great location and customer service.

Megan R. on

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Actually hold reservations that are made. Make sure people who reserve trucks can pick up the right truck for the reserved time.

Jeffrey C. on

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Brian S. on

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Maybe have the tires checked so I don't have a blowout 5 miles into the journey

David D. on

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Walter H. on

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Kathleen C. on

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A pleasure to work with.

catherine F. on

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Steven A. on

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Rudolph R. on

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Excellent service!

Michael W. on

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Excellent service!

Dale L. on

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Suzanne M. on

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This is our go to location. They are always friendly and have what we need.

JamieLee C. on

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You are asked if the truck is clean and the mileage/gas are correct when you pick it up, and if it's not, you have to take pictures to prove it. You should have to do this to drop off as well, bc it eats up A LOT of time walking around taking pictures and verifying things that should be on the previous customer's time, not yours!

Jessica L. on

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Horrible experience movers never showed up

jim C. on

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Debra A. on

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john D. on

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dave H. on

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The service at this location (Camillus, NY) is outstanding. The truck was clean, the service personnel was courteous, professional and prompt - it was ready and waiting when I arrived!

Dean M. on

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This store charged me for a one way rental even after I told him that if it costs more to drop it at another location then I will drop it back here. They charged me $81.00 instead of the price that I see advertised now of $30.00. This location was a little bit out of my way so if it didn't cost more like I was told I then requested to drop it to a more convenient location. This cost me $50.00 more. I want my money back.

Jeffrey B. on

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Very quick and easy.

Bill V. on

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I like the service the truck the cab is good in the back there was garbage on the floor papers and stuff like that and I was moving pads and other things that were nice and I had a put them back there with that but other than that the whole experience was excellent I like the guys at Camillus they’re so nice to work with and easy so I want to thank them in your company because I do rent a lot of trucks from you people

susan M. on

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Francine G. on

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Virginia K. on

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CHARLES O. on

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steve S. on

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always great

john R. on

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William D. on

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Truck ran great. Was a bit dirty on the interior but acceptable for our move.

Greg B. on

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NAVEEN S. on

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Blankets were out.

Ginger H. on

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Vincent C. on

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jack S. on

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Lee I. on

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Andriy A. on

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Nothing

david D. on

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I have not received an email with final charges yet

stephanie R. on

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Customer did not leave a comment.

Laura E. on

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Always great customer service.

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