U-Haul: Customer Reviews for Taylor Rental Vestal, Vestal, NY

Customer Reviews for Taylor Rental Vestal

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Taylor Rental Vestal

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Carl A. D. on

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this is the 3rd. auto transport that I rented in the past month. The unit was rusty with some holes in various areas. It should be scraped. Not what U-Haul should present to the public. Carl

Cortney C. on

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Stephen J. on

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I was over charged a day because they took a while to check it it. After many calls I only got part of the overage charge back.

Stanley W. on

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rick s. on

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Easy in and easy out...entire transaction was smooth.

Donald G. on

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BLAKE W. on

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This was the only store that had the size uhaul I ordered. I had to drive out my way by almost 10miles to pick it up from the rental place. This was a franchise vs the actual uhaul store I went to. Payment didn't show up on my card for 4 days after purchase. The equipment was old, missing reflectors. Not too impressed. Very expensive for a two day trip too.

AUSTIN G. on

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CHARLES G. on

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The counter support was very good, but the person who handled the attachment of the trailer to my truck was very unique professional and his language was terrible including numerous expletives. In addition, he did not check the brake and running lights which were inoperative. We found this out on our way to NC when we were pulled over by a State police officer. Fortunately we were not given a ticket. I have previously rented from U-Haul in the past and never had a problem. This is the first time.

AARON S. on

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Great service. Needed the vehicle for extra time. No one had reserved it so I was able to keep it for as long as I needed it. Just what I needed. Thanks!

Terry S. on

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The interior of the truck was dirty. The floor had residual mud. The dashboard was covered in dust and the seats were heavily soiled. Quite unexpected for a new truck with only 6000 miles on it. It looked like it had never been wiped down between uses.

Desiree B. on

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Ellen R. on

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Stephan C. on

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I had to drive 35 miles each way to pick up this truck when there are 2 U-haul locations with in a mile of my house. The truck only had 4500 miles on it and it was absolutely filthy inside and out. There were stains all over the seats, the floor and center island were filthy as was the dash and there was no windshield fluid in the thing. Pathetic to say the least. I am in need of six more rentals this fall and I will not be calling U-Haul. You are by no means the only truck rental company out there and if this is how you do business then I see a slow demise of your company. I rarely complain about anything but I was so disgusted by the ordeal I felt it was worth my time. A former loyal customer.

fran c. on

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valerie b. on

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Charles H. on

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DAVID V. on

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They are not a regular uhaul rental place. The one man that took care of us was very helpful but the overall experience was confusing as the other employees weren't involved and not helpful.

donald y. on

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Elliot K. on

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nothing. good truck, friendly people

Marcy S. on

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na

JOAN F. on

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We dropped the truck off after hours, so we did not go in, nor did we talk to anyone. It was a very convenient location, and the key drop box was very accessible.

DOUG C. on

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Don't make the customer wait 20 minutes in the parking lot and forget them!

Mark R. on

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CHRISTOPHER P. on

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Taylor should have a visible UHaul rentals sign out front to make it easier for customers.

BRUCE L. on

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Gail R. on

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George B. on

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Our experience renting the cargo van from Taylor Rental has been excellent in every way every time. We will be renting this van from them several more times this year. The people we deal with are top notch. We appreciate them to the highest degree. They could not be better. sincerely, George Brasser

GEORGE B. on

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We look forward to using taylor rental many more times this year. They are the greatest George

MARILYN B. on

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JASON S. on

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Bethany D. on

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Omar A. on

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George B. on

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I WAS TREATED AS GOOD AS POSSIBLE. EVERYONE WAS GREAT!

Robert B. on

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Was never made aware I had to turn in my contract with the key. It was just dumb luck that I had it on me.

Michael W. on

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The manger did a great job with the service, follow-up, and with online ordering make it a snap and saves time.

Bret P. on

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PAUL S. on

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wrong store hours posted

PATRICK H. on

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They picked the drop off location and did not tell me about it. I had to go to two different drop off places before one would accept the trailer, an oversight on Taylor Rentals part.

Huseyin K. on

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Don R. on

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Excellent customer service. Staff people were very friendly and helpful.

DERUE O. on

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Fast Easy and efficient!

Jeff J. on

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steve was great a man of many hats and he had one of the men out there to help me hook the trailer to my truck one of the best equip rental exp i have had in very long time

FRANK B. on

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MATTHEW T. on

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ERIC H. on

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KAREN U. on

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reuben m. on

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LORAINE T. on

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Andrew N. on

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I ordered a 6 x 12 trailer and it was not available. I had to settle for a 5 x 8 that required more trips = time and money!!

DIANA C. on

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MATTHEW F. on

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john m. on

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Thomas T. on

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the entire experiance was pleassent and pain free..the staff at taylor rental were polite, fun knew what they were doing plus the van was brand new

Karl S. on

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philip g. on

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Emma Jane V. on

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REDECCA D. on

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Gentleman was extremely helpful in explaining the charges. Also, we went to different location than the slip said due to miscommunication with pick up place.

MATTHEW N. on

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Note to the customer at the time of reservation that a two-day rental means a 48-hour rental. I had to drive across town to pick up my truck (at a location I did not select) and when I got there I found out that I had to return the truck within 48 hours rather than two days. When I hear two days, I think the end of the day. You should tell all your representatives to say "48 hours" instead of "two days." I'm sure I am not the only person with this complaint. I would have gone back later to pick up the truck if I was picking it up from the location closest to the place from which I was moving. But, again, I had to go across town so I took it at that time. The time that I picked up the truck should not have been the first I learned about 48 hours v. two days. In short, I am very dissapointed with U-Haul, once again, because I was charged an addtional $14 and I think I will be trying Budget Rental next time.

LISA L. on

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Elliott R. on

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Jason V. on

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Service was quick and friendly. Staff helped attached the hitch. Would rent from this place again if I didn't move so far away

RICHARD H. on

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robert m. on

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SAM S. on

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Pick up was slow due to lack of familiarity with the process by the rep that was working. The return of vehicle was quick.

GRACE L. on

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Truck was clean, but passenger side mirror was missing a securing bolt, making the mirror swing. It was difficult and dangerous to drive like that. Other than the mirror, everything else was good, lots of space and easy to load and unload.

EDWARD S. on

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At this point I probably would not recommend or us u-haul again, based on the simple fact the I lost $35-$40 dollars because I returned the truck with more gas than started. And there was no way of know how much gas I would use. This is a no win situation for the customer, bring it back with less gas and yo uget charge for the missing gallions, bring back with more gas and the customer gets nothing back. U-haul should fill the truck and ask that the truck be returned full or charge to fill it up. This way, the customer only pays for the gas they use. The way you are doing it the customer will pay more not matter how it comes back, either with more gas that they paid for or you will charge them.

ERIC J. on

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KATHRYN M. on

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The employees we dealt with at Taylor's we very pleasant and helpful. We would recommend them very highly.

Melanie G. on

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STEVEN L. on

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Just drop it off the place was closed

FORREST H. on

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bob p. on

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JEFFREY H. on

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I don't think the person doing the paperwork was the usual person doing it, so it took a long time. So much so that when we went to inspect the truck, we did it very quickly and didn't notice (and note) some scratches along the side.

ELANA C. on

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Taylor rental were professional and good. However, U-Haul made my move impossibly difficult by notifying me just one day ahead of my move that they could not provide the truck ordered! The truck through Taylor rentals (10" instead of the 14" I requested) was the only one they could provide. I will never use U-Haul again!!!