Customer Reviews for Taylor Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Taylor Rental

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JULIAN D. on

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NOTHING AT THIS TIME NOW, KEEP DOING WHAT YOU ARE DOING!!

Rose M. on

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Jess was very helpful especially when she realized the agent I spoke to on the phone gave us more truck than we needed. She quickly switched it for us.

John P. on

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Very slow and understaffed.

Luiz Fernando M. on

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Customer did not leave a comment.

George T. on

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Rental counter was a desk in a corner and wasn't clear where in the store I was supposed to go. 5 people in line, 1 young lady trying to process paperwork on a very slow computer. Her personality was fantastic but she did not have the tools to be successful. The Uhaul process took me 30 minutes just to get the truck rented out. I originally set it up for 7:30am iphone pickup online but your system rescheduled to 8am manual checkin. Truck was clean and only 1500 mi BUT AC was horrible and did not work. Barely kept air slightly cool even on max setting. Temp in truck was mid 70's and we had to open windows. THis is a brand new truck?

Josh W. on

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Nothing, this was a perfect experience, thanks guys?

JULIAN D. on

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not much it was very good even the lady was awesome that help me she was great till the end, tell her thank for me!!

Sean C. on

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Great customer service experience, thank you

Elizabeth S. on

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Stacey K. on

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erickson b. on

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Andrea C. on

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I am a bit frustrated with whoever scheduled this location for me. I originally was looking at a different location and booked the truck pick up for 7am. When they needed to move to this location no one informed be that this location doesn’t open until 8am. I had movers coming at 9. I did not get back from the location until 9. Because of this I was unable to move everything I needed to because the movers time started when they arrived which was before I was able to be ready.

Ulissa B. on

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Good customer service

Jack B. on

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Jorge M. on

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Kellie T. on

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I thought the staff was very close, friendly, and personable.

Jose P. on

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David S. on

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Rebecca W. on

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Todd G. on

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Really, really rude employee who showed me truck,. Unbelievable. Also, truck had no ramp which I requested and neede. Also, overcharged.

J. Richard C. on

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Michael G. on

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Rebecca P. on

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David M. on

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juan d. on

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George Joe S. on

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Keep up the great Service !!! You Guys Rock !!! I highly recommend all rental needs from Taylor Rental of Lawrence on Andover Street... THANK YOU...

JAMES H. on

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We dropped off after hours, so can't comment on other questions.

John M. on

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Eva v A. on

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We always rent from your company and your service is always ?? percent great

Emily S. on

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The location might be fine when staffed but not good for afterhours pick up with cell phone app. First time I arrived and no truck had been assigned. Next time, there was a truck but it wouldn't start. This location is closest to me but I would not do an afterhours pick up again.

Kyle J. on

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Customer did not leave a comment.