It took over an hour to use uhaul website to return truck. I had full bars on my phone but the website was so slow it took an hour and 15 minutes to go through all of the steps. Very bad online experience. The location was fine
Rachel M.
Customer Reviews for Taylor True Value Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Marie was very courteous and cooperative (another male employee whose name I did not get walked through deep snow to clear the windshield of the truck for me).
Tom C.Wasn't really sure where I needed to park the truck, there was no clear signage for returns except the key drop box.
Joshua W.Friendly staff who were helpful and accommodating
Jody M.The U-Haul owner wasn't there. We had set up for online return. They should state before hand that you would need pictures of the inside, when I left the app to take pictures, I had to start the whole process over, very big pain!
Abigail C.Everything went great
Richard T.Staff was friendly and extremely helpful! Thanks
Tom S.The u-Haul app didn't work. I had arranged a pickup an hour before the location opened. When I tried the app it failed. I called the 800 number. They were unable to help. When the location opened the employees were very helpful getting me on my way. An hour and a half late, I did not appreciate having to stop for fuel as it had 1/2 a tank. My return trip at night I had to stop for glass cleaner and towels as the windshield was filthy. Mechanically the truck was fine. Keep the glass clean. Send the truck out with a full tank. Work on your after-hour pickup app.
William M.Nothing that I can think of. Was an enjoyable experience.
STEPHEN N.Used online drop off
Walter C.Marie Sill was helpful, efficient, and kind. She made the process of returning the truck go very smoothly and quickly.
Teresa M.Maria is the best. Speak with her.
Elizabeth M.The staff was very friendly and helpful. They ensured that all previous damage was identified and explained the process clearly. Thank you for making the beginning part of a very long move easier.
Gregg C.i waited an hour to get truck because her computer was down and then i got charged for gas that i replaced (drove 33 miles replaced 3.1 gallons) and still got charged gor 3 gallons and the guy had no ability to fix it, so he gave me a number of a mainnoffice in Rochester, told them my problem, lady said she would call back with answer and never did. The amount of effort for problem STILl not solved is absurd.
Jon L.they did great to communicate with me by writing on the paper since I am Deaf.
Nora O.Pretty sure the heat was stuck on, or finicky at least. But ran well other than that!
Katelin N.Computer processing needs to be better
ROBIN S.I was charged a cleaning fee for a truck I brought back that was immaculate. i was very unhappy about it. The people who worked there were not professional. they did not where uniforms. I was not impressed.
Holly K.Retire Ed to this location after hours. No opportunity to experience the facility or its personnel.
DAVID JOHN Z.This is a great location out of the city of Ithaca, but the selection is very limited. Very friendly and helpful staff.
George B.All locations I went to were great, people I interacted with were pleasant and knowledgeable. My complaint is the coordination of uhaul. I was sent first 45 minutes to a location that did not have the requested equipment. Then to a second location, while in route to second location received a phone call that they also did not have a trailer, sent to a third location and hour in the other direction, when I got there they were not aware I was coming as promised on the phone, and had to dig the trailer and truck out of a a snow bank delaying me another 30min. In all I spent nearly 5 hours getting a truck and trailer to my starting point, of which 4 hours was wasted because of ineptness on the part of uhaul.
Michael T.Have the right equipment that u reserved of phone .....
ADAMDAVID C.They overcharged me $30 for gas. They didn't "remember" they gave me the truck with 3/4 full tank, and charged me for 6 gallons to fill it to full. I've already called to correct the issue, but I haven't seen any changes yet. Glad I took a picture with the gas meter + timestamp for proof. What a racket.
JASONADAM S.Staff was very responsive and nice.
Paul N.Every year we rent from these folks. GREAT people. I have a very hard time starting the vehicle. Its hit or miss. It may start on the third try or the twelfth. It scares me when it won't start because of my job hauling voting info etc.
Elizabeth M.the passenger side mirror was so loose that a few yards down the road the mirror was facing the street. I was blind on that side. Took truck back to taylor rental and a staff member tightened it. However still too loose and the staff memeber taped it. The tape didn't hold and when I got home I duct taped the mirror. Still didn't hold very well, but held better than the clear tape. Had to adjust 2 x's on the way to destination.
MARGARETLORD S.I felt sorry for the woman working there, she was all alone but she did her best to take care of me as well as multiple customers on the phone. I wish her the best!
Angela B.I dropped the truck off a day early, so I have no idea what the place looked like.
Virginia O.Place U-Haul sign with direction to go to back of building near the front entrance .
Richard N.I am very disappointed in how my rental DID NOT work out as it should have. We were all set 2 weeks ahead of initial move when it was told May not have a truck for my date to pick it up. This caused an emotional upset as it was going one way and a plane ticket had already been purchased as I was told everything was set. Then I am told we'll you can pick your truck up at another location in Cortland. Ok well that would be ok as long as we have a truck. Turn around 2 days later I get a call from another place 15 - 20 miles away that the truck rental is in Ithaca all set. Ugh, what is going on here! Then Marathon calls and said your truck is here don't worry I will definitely make sure you have it for Friday morning the 20th. We'll wouldn't you know that was a lie because someone else DEMANDED that truck by calling head office! So Ithaca calls and said aren't you picking your truck up today? By this time I am scrambling trying to keep up with this mess!!! My driver goes to get it in Ithaca but my card wouldn't work as we had been told that payment will be made when you drop the truck off it will go thru the card on file. We'll thats not what Ithaca said...."no upfront payment, no rental"! At this point I was ready to get another company....so my driver had to make another trip back up to Ithaca the next day to get the truck. Now we have lost a day and time along with gas that was wasted making 2 trips, aggravation, and emotional upset for almost 2 weeks!!! I am not happy and many people will know what I have been thru! And it still cost me over $2,700.!!! I never had 1 issue with Penske rental...and will use them again!
William S.5 minutes to drop off and get confirmation email - easy!
RICHARD S.More staff.
Donald H.They failed to set up the key in the lockbox so I could pick up the truck early. My reservation was for 7 and I have to wait an hour until someone showed at 8 to get me the truck. Then the paperwork took a really long time because their internet service was not working well. The woman who helped me was very nice. The drop off was pretty easy, but again the computers were slow.
STEPHANIESUSAN D.Very thoughtful and profecssional service
KAREN C.I have not used U-haul.
Mark V.Great customer service, everything was ready on time
Joshua P.Uhaul representative was not friendly or pleasant. I have always paid with cash for my uhaul rentals and never have I even been told that I needed to pay a 100 dollar cash deposit before. The only time I had to pay a deposit was when I used uhaul for the very first time and used my bank card. The lady was rude and argumentative with me as a customer and to be honest if Lowe's had one of there 500 dollar trailers in stock she would have been told where to take her poor attitude and I would never have rented the trailer! Very dissatisfied and will not rent uhaul from this location ever again!!
JESSE A.To continue the type of good service I received.
CYRIL A.I worked with Cliff, the guy has a bad temperament. I do not know how one can run a business like that. He got angry at Uhaul rep iver the phone because the system wasn't working like he wants. And then when I asked him to show me how to install my car on the dolly, he said it's not his job and that he would get fired if he did!! I know that's not the case because I worked with Uhaul before. Then I told him that I cannot take it if I can't install my car, it's imperative that someone needs to show me for my move! He started acting nasty and cursing under his breath. Worth treatment ever!!!!
Mohamad E.Quick easy and professional, good job by all at this location
Randal N.Be professional, put a smile on your face. If you don't have the temperament to run a business then don't (@Cliff). I was treated in a rude way only for asking to show me how to hook up my car to the dolly!! He said he doesn't want to show me how and it's not his job, then he went on saying that he could get fired. I know that's not the case because that is not my first time with Uhaul. He kept acting rude and disgruntled until I left. Worst treatment ever.
Mohamad E.Customer service was excellent!!
HUGHALLEN J.I did after hours drop-off.
David R.I inspected this car trailer with the manager we both misses a damaged tire. When I discovered the damaged tire on my travel I called ahead of my location to the next uhaul center. This center quickly swapped out the bad tire, and I was on my way. The issue caused less than 45 minute interruption of my trip.
CHRISTPHORS L.