Customer Reviews for Teds Liquors

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Teds Liquors

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Michael V. on

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Customer did not leave a comment.

Maria M. on

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Tito P. on

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Personnel not pleasant

Brent N. on

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Michael P. on

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They tried to charge me for 2 days instead of one and then tried to charge me for a dirty truck when it wasn't. I would rather carry my stuff by pack mule than rent a truck from this place!

WALTER R. on

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Customer did not leave a comment.

stacey P. on

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Made 2 reservations and still had to wait for a truck

Emma O. on

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Took over 30 mins to get a truck and they kept saying it was my fault. Then the manager came in and did it in 2 minutes.

Craig G. on

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Upon arrival and providing proof of a reservation and the email showing assignment of my reservation to this location, the clerk continually insisted he did not have a 15’ truck for me even though it was obviously on the lot and continually tried to give me a 10’ truck and insisted they were almost the same size. It was not until his supervisor finally came in that I was able to get the truck I needed.

Edwin C. on

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Tiffany M. on

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Pricing too expensive

Wilbert S. on

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Donald B. on

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Prince G. on

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Very poor service and had to wait a long time after reserving the truck online

martin J. on

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Dropped truck off after hours. Did not deal with anyone

John L. on

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If you reserve a 15 ft. Truck, have a 15 ft. Truck available. 20 ft. truck was too big for my needs

Jannette F. on

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Chad S. on

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This was the third location we went to after the first location (Basher and Sons) closed two hours before our scheduled pick up time. It took us two hours of driving around before we arrived at Teds Liquors. Then 45 minutes of the proprietor on the phone with uhaul customer service before we finally left with a truck.

kush P. on

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Mark P. on

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Have lock boxes placed at location. No pickup instructions were emailed prior to pickup. The customer service representative did not notify me that the keys were inside of the truck until all the steps were processed which I was unaware. Also, I was unable to pick the drop off location after order which is very misleading, and caused me to return the truck at pickup location adding over $100 to my rental. Horrible experience. I Will not be using u haul for any future moves.

Himanshu D. on

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Highly recommend this location. Great people and performance.

Charity J. on

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You were excellent! Thank you!

Andrew D. on

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When I picked up the equipment the fuel amount in the contract was wrong. I disputed it on my phone and uploaded a photo. When I dropped it off, they claimed to have no record of this, and charged me for the extra gas. They were absolutely not helpful at all, and made no attempt to try to help me out. Overall this was a horrible experience, and I had to jump through hoops just to get my money back. Terrible customer service. I’ll think twice before renting with uhaul again.

Annette C. on

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Brian Z. on

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Richard K. on

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Language barrier, and apparently new to the rental process. It took entirely too long to get my rental. When I did get it, the interior of the front windshield was filthy.

John H. on

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Steve L. on

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I was charged for mileage over 99 miles. The concept that any rates were mileage based were not clearly expressed anywhere during the reservation process or the pickup process, meaning; I was surprised to learn there was a mileage limitation/stipulation. My understanding was there was a time based limitation/stipulation. The mileage concept needs to be far more clear during reservation to avoid confusion. The agent and the facility were excellent, again, the U-Haul check-in and reservation process complicated matters greatly.

Stephen J. on

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Lauren B. on

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When I went to pick up my 15 foot truck they told me that truck wasn’t returned yet and they only had a 20foot truck. First of all, when I called to reserve the truck I told the girl I wanted it at a certain location. Without telling me she sent it to Teds liquor store because the location I wanted didn’t have what I was looking for. It would have been nice to know it was going to a different location. I only found out because I checked my slip in my email. Then I go to pick up the truck and he tells me “oh we only have a 20 foot because the last person didn’t return the truck yet”. So I asked him to charge me for the 15 foot truck but me use the 20 foot truck since it’s not my fault they only had one 15 foot truck and that it’s not back. He told me they were going to have to send me to another location. Moving is stressful enough. Then U-Haul did nothing but stress me out more. I feel like I shouldn’t have had to pay for the 20 foot truck since I reserved a 15. We should be fair. It wasn’t my fault the last person couldn’t return their truck on time. Hopefully I won’t have to use U-Haul again for awhile because it was stressful on top of a down pour rainy day. The man at Teds Liquor was very nice but I’m not running all over the place for a truck that should have been at the location I was told to go too by the people at U-Haul. No communication with that place at all!

Jessica M. on

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The equipment, especially furniture pads were infested with ants. The pickup location was dirty and the one guy was very rude. Customer service lacking and it is highly evident. Liquor store clerks seem not to know what they are doing and have to constantly phone a friend for help. They talk in another language and then start laughing at you. Ive rented uhaul trucks at different locations but so far this place is abominable. The people who come in to buy liquor are hardcore alcoholics who show acute signs of alcohol withdrawal. You just don't feel safe. In sum this location and the liquor store clerks who run it are unable to render the services you are paying for on a professional level. When I went to pick the truck up, I was about to just say forget it because the people did not know how to do it and gave me a hard time. The equipment is filthy.

Wayne B. on

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Robert P. on

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