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Janelle S
Customer Reviews for Telegraph Budget Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We reserved an enclosed 10X20 unit for a classic car and when we arrived were told that no such units were available! ...not happy
diane t | ReservationN/A
dennis DBest U-Haul facility I’ve been to.
Sean OGreat service
bernadette pNothing. Ladies were nice and answered all my questions. Great job girls
Sarah RExcellent customer service and the process was so easy, even compared to other U-Haul facilities I've used.
Brian JNice facility and great staff. I’m completely happy with my experience.
Jennifer W | Overall ExperienceNice and friendly! Help make the moving process as easy as possible!
CIARA DBoth of the ladies we worked with at pick up and drop off were amazing! Great customer service skills I would definitely recommend this location 10/10 Thanks so much
Martin BThe bed of the truck was extremely dirty and had remnants of stuff from whoever had used it for black rocks or tar or rubber or something.
Rick SI have used this u haul location multiple times and have always been very satisfied. They will always be my first and only call when I need their services
TAMARA KEverything was great! We will definitely be using you again for the next move!
THERESA EThank you to the staff, for being so kind and friendly every time I when there. I definitely will recommend Telegraph Budget Storage.
Candace M | Overall ExperienceThank you for the excellent service over the last couple of years. The staff was very nice and the storage unit was clean and easy to access.
GREGORY B | Overall ExperienceNothing very nice people.
Dennis AThe gentleman ,Steve at the front desk was very informational , professional , pleasant smile and personality. Totally satisfied with my experience at this facility.
Karen MI was told that the gas tank was full, which it was not, and that I had to return the truck completely filled up. The gas tank was actually a little more than 3/4 full but I still filled it to the max level.
HANK CEasy after hours dropoff,and a safe location,friendly staff
Curtis NThe employees here have become my friends They are so friendly caring.
Denise DI think it’s absolutely ridiculous that the gas was at 1/4 tank. I understand having to fill up what we use but having any car that low in gas in the winter is not good for it.
Kelly SGreat people!!
Mohammad KGreat associate that helped me with the trailer. Knowledgeable and got me in and out.
CHRISTOPHEREDWAR TSuggests $19.99 rental, but rental is always significantly in excess of this...$70+ and $100+! Would like the rentals to be what is advertised and $20-level.
Robert ROverall experience was good. Checking in/out from the app was a bit tricky. I was given conflicting information about check out, but customer service sorted it out.
Megan PThe agents at the counter were friendly, helpful and very accommodating. Their store may be smaller than some, but it's well stocked and service oriented. I had a great trailer rental there and would definitely rent from there again.
George BThe office staff was friendly and professional. They helped me with all that I needed and more very understanding.
Sherraine TOverall, great experience. I would highly reccommend renting from this location for how seamless and easy personnel made it.
Chris SThe truck only had 1/4 tank of gas. I always thought that they came full of gas. However, the expectation is to return it at the level you received it. It's a ticky-tack situation on my part, but I guess it doesn't matter whether you fill it up immediately or at the end of your rental trip. Otherwise, the people here at this location were friendly, responsive, and easy to deal with!
Ted RI appreciate them, thank you
CYNTHIA NExcellent service! My go to place!
Mark MI was charged double for mileage.....why?
Dennis Gbest service
Muhammad SVery friendly staff and helpful.
Gerald BIt worked out great for me. I can’t think of anything to improve.
Gary LThe two young ladies working the front Desk were extremely nice and helpful. Super easy check in and check out. The location is very convenient and seems extremely secure.
Lynn LI get the best service every time I rent a van. The employees have become family.
Denise DThe drivers window was left down and it was pouring rain. I spent the day driving with a wet butt. It wasn’t great.
Christopher REverything was fine, but make sure you check all of the middle glovebox. Mine had other people papers in it and two empty tubes that were labeled contained marijuana and 20%+ THC!! I was NOT happy about that. Thanks in advance.
Robert RI got confirmation that I reserved the truck then when I get they say they don’t see where I made a reservation almost Didn’t move on time an would’ve had to play hundreds more
Andrew SThe trailer was in great condition. Pickup and drop-off were very easy. Price was reasonable.
Michael IWeekend drop off was fast and convenient. Truck was not acceptable for the $3,000 price. Passenger door seal was broke (did not notice until on the road), had to drive 2000 miles with excessive wind noise. Gas tank was less than 1/8 full at pickup. Had to immediately put $175 worth of gas in the truck in California. If it was full could have made it to Nevada and not paid CA gas prices. Windshield washer fluid was not full and ran out second day of trip. For how much U-Haul charged me to take one truck from Southern California to Detroit this is unacceptable!
Chad MDrop off was easy and staff was great!
Melissa AFacility is behind a locked gate in which an access code is required to enter. My truck was due back on a Sunday- they don’t have staff working to open up the gate. I do not blame the facility as UHaul is the one who makes the arrangements. After spending 3 days loading and unloading a26’ truck that was the last thing I wanted to deal with.
Robert LSo easy and stress free during a very stressful day!!! THANK YOU SO MUCH
Kimberly SIt was very excellent service didn’t take no time truck with an excellent condition. Didn’t have any problems.
Ricky GStaff was very friendly and helpful. I would definitely return to this location for storage and truck rental.
Paula Wmake seat 💺 Adjustable for shorter customers
lorna gFriendly quick and efficient, rented from them before and will use them again in the future
Thomas SThe sales team was great and and got me what I needed.
Johnnie SStaff was extremely helpful
Karen SA fantastic,friendly service. After a big let down from a moving company; you folks saved the day by renting us a truck. Thanks again. Richard
richard lSmooth drop off
Jim BMy only minor complaint is I don't know why you need to enter a gate code to get in to the parking area when the office is open during normal business hours.
Russell GIt looks as though Uhaul charged my credit card twice for the same service could you please check your records and let me know what is going on thank you and have a great day
Jack HThanks for all your help
Larry H | Overall ExperienceYour team at this location was very helpful and courteous.
William RAwesome helpful staff. Very clean facility. Thank you.
Mark MWent above and beyond. I would recommend to anyone in need of a rental.
Travis CQuick, simple, smooth. All good!!!
Richard LI really like the Staff there!! Always courteous, friendly & helpful.
John GVery helpful employees This is an easy efficent uhaul location!
DENNIS PThis is why I keep coming to your location.
JOHN FFriendly staff. Wonderful experience
Landon CExcellent customer service. I used this facility for over 5 years. Would definitely recommend 👌
Audrey W | Overall ExperienceGreat service. Everything ordered was provided on time. Great customer service. Truck was clean and rode well.
Sue ELocked gated entrance. Make gate key code available for easier entrance to the facility.
Chad TVery nice pleasant experience
Shella RStaff was great and truck was great, tow dolly worked well.
Stephen DGreat storage place, great price, no issues other then the pot holes.
Timothy W | Overall ExperienceI ended up with 2 units #11 and #354. Both were suppose to be 10x15 as on the description, when I finished filling #11, we went to the next and found that the size was smaller than the description. I am very disappointed and need management to reach out. I am on a time crunch and this set back is very heartbreaking. I need a refund, upgrade at no charge, or something, this is just sad.
CandiceorJim M | ReservationStaff was extremely helpful. Danielle went above and beyond to help me, and the young man was very good with communicating the options of lockers and access hours. I hope to never need a locker again but if I did, I would return.
sheilia b | Overall ExperienceVery helpful staff. Fair priced. Potholes desperately need filled but other than that I think they are doing a good job. 👍🏻👍🏻👍🏻
James V | Overall ExperienceClean, secure, easy to get in and out with the proper security access and great hours to access your belongings. Employees were very nice and helpful when acquiring the unit as well as when stopping the service. I highly recommend this company!!
Denise W | Overall ExperienceI recommend this storage
Mario V | Overall ExperienceWe stored our trailer many years, the unit was stolen from their yard. They failed to have video of the trailer being removed from the “ SECURE, VIDEO CAMERA” covered yard. They failed to save the video for the Police to review. Storage was fine till our trailer was stolen, they didn’t seem to do everything they could to help find the thieves. I won’t be returning, this lot is no better than any other and perhaps worse. I do not recommend.
Terry C | Overall ExperienceGreat storage experience since 2018. Keep up the good work!
Jacqueline P | Overall ExperienceMy trailer was stolen, so as it appears to be secure, it really isn't. Heard 3 trailers stolen recently. No call back on camera footage or information. Not happy as the reason I picked this facility was because of the cameras and secure gate.
Daniel C | Overall ExperienceCompletely satisfied with the facilities, and availability of the storage unit we rented!
Andrew L | Overall ExperienceMy favorite thing about this storage facility is the staff. I have been involved in several storage facilities if not dozens over the past 35/40 years and the staff here are the best.
Jerry W | Overall ExperienceStaff was top notch!
Todd G | Overall ExperienceThis facility is convenient, decently priced and secure.
Christopher O | Overall ExperienceOnly moved due to distance from Shop. Your Facility was excellent in everyday needed, and we Thank you for the years of safe keeping of the property. Sincerely, Henry LOOK! VP COO
Henry B | Overall Experiencevery friendly personnel, will use facility again if need be. thank you
Pauline B | Overall ExperienceI’ve used this storage facility for over 6 years, the staff were always helpful and friendly!!! I would highly recommend Telegraph Storage to my friends and family.
Steven M | Overall ExperienceProfessional friendly staff. Excellent well secured facility, I would definitely utilize your storage facility again.
Randy B | Overall ExperienceI would definitely come back here if ever I need a place to store stuff again. It's in a great area, your staff was always really polite. It was easy to get in and out of the site Thank you!
Mathew O | Overall ExperienceOverall a pleasant experience
Michael L | Overall ExperienceBest experience possible!!
Tom H | Overall ExperienceI was very pleased with the wonderful way that the property manager handled the situation I moved because of financial reasons I will rent again when opportunities are right. God bless everyone
Virgil D | Overall ExperienceThe best storage facility I've ever used. Friendly, helpful staff and a very secure facility.
Michael H | Overall ExperienceOur first unit was ruined from a leak and we had to throw almost all of our things out. No insurance so that was painful. The second unit was good. The only thing I don’t like is that if you don’t pay RIGHT on time, you get locked out. It was easier for us to pay at the end of the month rather than the beginning and there was zero flexibility.
Tiffany M | Overall ExperienceThis is not the type of storage unit I wanted/ needed
Rebecca L | ReservationMy reservation didn't show and I had to find a new storage place
CHRIS F | ReservationSmall. Interior storage, somewhat organized going to ride it out & see how this goes
Devan M | ReservationI was very happy with this storage facility. Clean, secure and friendly, helpful staff.
DEBRA M | Overall ExperienceExcellent customer service
Privacy R | First ImpressionsStaff were very friendly and helpful. Storage units in good shape, but facilities are still partially under construction. Once all construction is complete it will be upgraded to excellent.
Privacy R | First ImpressionsNo problems
Privacy R | First Impressions